Mohammed Azhar

Abu Dhabi - United Arab Emirates

Moroccan National.

Night Club & Bar Manager

** ***** ** ********** ** F&B Management

Fluent in Arabic, French & English – Available Immediately SUMMARY

In the past 10 years, Mohammed is on-time and with one of the highest customer satisfaction rates in the hotel industry . His cross-cultural awareness has allowed him to communicate efficiently with his collaborators and clients. Leading by example, Mohammed is recognized to always anticipate and plan every endeavor, while finding ways to deliver in a more cost-effective fashion. PROFESSIONAL EXPERIENCE

Night Club & Bar Manager in Al Ain Rotana Hotel May17 – On-going Responsibilities

Prepare staff schedules according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

Conduct regular training sessions with the assigned team in line with the departmental SOP’s

Evaluate the performance of the assigned team and initiate internal development and promotions

Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

Welcome and escort the guests to their preferable requested table

Maintain a professional and cooperation relationship with the outlets head

Establish and update the guests database by fucusing on their preferences

Check and Supervise frequently the cleanliness and maintenance standards of the outles and staff

Create outlets promotional activities to increase sales and revenue

Maintain proper communication between staff and leaders to insure good costumer satisfaction

Achievements

Re-organized the night club to make it work better and increase the reveniew

Identified a problem and solved it

Come up with a new idea that improved things and make internal and external customer satisfaction

Developed and implemented new procedures to improve the operation Assistant Restaurant Outles Manager in Al Ain Rotana Hotel Responsibilities

Prepare staff schedules according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

Ensure proper maintenance and cleanliness of all areas within the assigned outlet

Planning Outlet Promotions under the supervision of the Outlet Manager

+971(0) 505037356

adhsm0@r.postjobfree.com

www.linkedin.com/in/azhar-mohamed

Ensure sanitary conditions according to health codes and hotel standards

Supervise the daily operation under standards fixed by Hotel Management Outlet Manager

Define needs and propose training programs in co-relation with Outlet Manager and continuously train subordinates to achieve highest level of professionalism

Ensure correct handling of equipment to minimize breakages and losses.

Ensure smooth operation and high guest satisfaction withing the hotel standars Achievements

Honored by the outlet Manager and hotel high management

Increased sales for the company

Contributed to good customer service

Assistant Manager in Atrium Café

Responsibilities

Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.

Have full knowledge of Outlet menu

Assist in managing the departmental budget

Follow outlet policies, procedures and service standard

Maintain all safety and sanitation policies when handling food and beverage

Attend daily F&B briefing

Conduct pre service meeting for colleague to insure good quality service and communication

Prepare weekly duty roster

Training within industry and shaaring knowledge with the team Achievements

Served customers in a positive way, receiving customer service awards

Responded to over 50 customer need daily and solved 90% of their concerns

Come up with a new idea that improved sales and customer satisfaction Assistant Manager of Aquarius Pool Bar

Responsibilities

Consistently offer professional,friendly and out standing service

Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed.

Handle guest concerns and react quickly and professionally

Assist in recruiting and training all Outlet new joiners

Balance operational, administrative and Colleague needs

Attend regularly scheduled departmental meetings Achievements

Developed and implemented promotion and publicity programs producing a 10% increase in dinner business

Developed, implemented and managed programming for computerized cash register system

Assisted and contributed with the coordination events in the outlet

Coached and developed employees in areas of guest service, food up-sell, performance and service recovery

Head Waiter in All day dining Restaurant in Swiss Hotel Responsibilities

Prepared and conducted pre-shift meetings to provide clear direction on daily focuses

Supervise, oversee and assist subordinates during busy periods in service

Liaise with kitchen, stewarding and bar on daily operation

Supervise and oversee the administration of the outlet

Take food and beverage order from Guest

Achievements

Provided guests with an exceptional dining experience and quality service

Arranging the restaurant to open perfectly the next day

Train all new hires and enforce all health code regulations Head Waiter in All day dining Restaurant in Rayhaan Rotana Hotel Responsibilities

Conduct regular training sessions with the assigned team in line with the departmental SOP’s

Handle the welcome of arriving guests and their seating

Monitored the operation of the main restaurant Escorted the guests to their respective tables Took orders and interacted with the guests.

Contribute to meet and maximize the monthly revenue budget

Supervised waitstaff, managed weekly schedule, ensured guest service standards were being maintained by staff

Achievements

Demonstrated ability to provide guests with genuine hospitality and to deliver

Challenging position allow me to refine my skills and providing professional services Captain in Finz Restaurant in Rotana Hotel

Responsibilities

Ensure proper appearance and grooming of assigned employees

Work towards the timely setup of the assigned food &beverage outlet

Contribute to meet and maximize the monthly revenue

Monitor duty schedules for the respective team

Achievements

Good Problem Solving

Meet the scope of work

Budget and Profit optimization

Waiter in Pregos Restaurant Beach Rotana Hotel

Responsibilities

Perform all necessary tasks related to service food & beverage according to the standard of performance manual of the hotel

Greet and seat customers and serve them in a professional way

Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene…)

Actively use up selling techniques to exceed guest expectations and increase revenue

Ensure minimum wastage, breakage and spoilage

Guest Relation Agent in Royal Air Maroc

Responsibilities

Give a warm welcome and check in guests taking into account the established SOPs

Check out of departing guest in accordance with the established standards

Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues

Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy

Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact Waiter in L’entrecote French Restaurant

Responsibilities

Greet and welcome guests promptly in a warm and friendly manner

Take and Serve Guest Order

Check with guests to ensure satisfaction with each food course and beverages

Having a good knowledge of menu and presentation standards Waiter at Ristorante Pasta Di Luigi

Responsibilities

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

Welcome and Escort Guest to their table

Checking guest food and service satisfaction

Encoraging Guest to cosume and try the new items on the menu (upsaling) EDUCATION &TRAINING & QUALIFICATIONS

Education:

Diploma of Tourism Industrial from Dubai school

Bachelor of Human Science

Bar Diploma for cocktail knowledge and alcohol creation Certifications / Training:

First Aid Training

Fire Training

Manage Your Career

EHS food handlers

Connecting You

My Rotana

Bar Filing services in Beach Rotana.

Leadership Destination

Coach Training

OJT

Hygiene Certificate from HIGHFIELD and Dubai Municipalit Qualifications:

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies

Commitment to providing exceptional service to customers and support to staff members

Time and project management skills

Strong understanding of business management, financial, and leadership principles

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee

Delegating responsibilities and supervising business operations All Above are available upon request

LANGUAGES & Skills

Languages:

● Arabic – Native

● French – Fluent

● English – Fluent: Lived and worked in UAE for 10 years. Skills :

Ms Word

Ms Office

Ms excel

Ms PowerPoint

Micros

Opera

Molecular Mixology

Reference:

Mr. Mazen Al Jammal

F&b. Manager

Email Address: adhsm0@r.postjobfree.com

Contact no: +971*********

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