Insurance Analyst

Sourabh Sahu Email: - adhsk2@r.postjobfree.com

Stonebrook Apartments, Charlotte Phone: +1-704-***-****

North Carolina-28217, USA

PROFESSIONAL SUMMARY:

Extensive IT experience of 13 years including 8+ years as a Sr. Business Analyst with solid understanding of Business Requirement gathering, Business Process Flow, Business Process Modeling for insurance clients.

Extensive experience in insurance including with different carriers. Exposure to Reinsurance (Facultative & Treaty reinsurance).

Extensive experience in COTS product implementation (Guidewire Policy Center & Claim Center, Duck Creek, Java). Rich experience at client side in different regions (UK and USA).

Experience in Translating complex Business requirements into scalable technical solutions, makes efficient design compatible with required system, reviews and analyze requirements for implementing them using Policy system either by using the out of box solutions (Templates, Pages, Forms, UW) or by providing custom solutions on a case to case basis.

Expertise in Agile, RUP, Waterfall. Hands-on experience on working Agile (SAFe, SCRUM) with writing and managing user stories.

Technical experience of Java/J2EE Coding & OOPS concept helps in analysis of code whenever needed. Good understanding of APIs (Mule Soft) & Rules extraction from legacy systems.

Experience on building Conceptual Data Modeling based on business prioritized critical data elements with required Entities & data attributes.

Experience in insurance business functionalities: Products, Underwriting, Forms.

Experience in Product demonstration to prospective clients conducting and consulting workshops with a client for IT strategy and Business Process Re-engineering, played role of BA in Due diligence and product mobilization phase.

Worked closely with project stakeholders, subject matter experts (SMEs) to understand the requirements and specifications, creating functional requirement documents for new applications along with re-engineering the existing applications.

Thorough understanding and hands-on experience with BABOK (Business Analysis Body of Knowledge, currently Member of IIBA) tools, techniques, and competencies

Accomplished professional record in product development, support & maintenance, requirement analysis, application design, development & quality assurance for enterprise IT offerings.

Excellent writing skills in preparing business requirements documents (BRD/SRS), system design specification (SDS), functional specifications, writing user stories, Use cases and defining project plans consultancy, design & development and coordination with the customer.

Responsible for JAD/Workshop facilitation. Gather, synthesize and prioritize requirements using interviews, conduct brainstorm sessions, document analysis, and requirements workshops.

Analyze user requirements and delivered Estimations, Impact Analysis, Functional specifications, technical specifications, designing, development and UAT/System/Unit testing related to projects.

Strong Analytical and Problem-Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making a critical decision.

Good understanding of JAVA and J2EE concepts along with strong knowledge of different relational databases (My SQL, IBM DB2). Provided Java programming support to products, technical experience with client-server technologies in J2EE.Hands on experience in Java coding (Core Jave, struts, hibernate frameworks). Quick learner and easy to adapt new technologies & tools.

PROJECT MANAGEMENT ACTIVITIES:

Experience in leading and guiding team of 4-5 BA’s.

Extensive experience in Software Development Lifecycle (SDLC) phases like requirement specification, software designing & development, testing & maintenance.

Experience in interacting and coordinating with cross-functional teams, global teams, customer interaction, project planning and release management.

Fluent in a broad range of technologies, including business process tools such as JIRA, Agile- Rally, MS Project, Excel, Access, Visio, IBM Requisite Pro for requirement management (RTM).

Expertise in preparing & giving effective RFP presentation & walkthroughs of detailed Business Rqm.

EXPERIENCE:

Working as a Product Consultant/Sr. Business Analyst with Cognizant Technology Solutions (CTS), USA from December 2016 to till date.

Worked as System Analyst in Avant-Garde Solutions, USA from April 2015 to December 2016.

Worked as Business Analyst in Syntel Inc, India & USA from July 2011 to April 2015.

Worked as Sr. Software Engineer (SA) in L&T InfoTech,India from May 2010 to May 2011.

Worked as Software Engineer in IBM India Pvt. Ltd., Pune-India from March 2007 to April 2010.

EDUCATION:

Title of the Degree

College/University

Year of Passing

MBA/PGDBA

Welingkar Institute of Management Development & Research, Mumbai, India

2011

Bachelor’s in computer science & Engg.

Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal, India

2006

ACHIVEMENTS/CERTIFICATIONS:

SAFe Certified Agilest (5.0)

Scrum Master Certification (SMC)™

INS 21 (PROPERTY AND LIABILITY INSURANCE PRINCIPLES) from AICPCU, USA

Pursuing CBDA (Member of IIBA)

Completed Online course on “Internet of Things (IoT) Business Impact”

Participated in AWS "AWSOME DAY Online Conference"

Oracle Certified Associate (OCA)

Sun Certified Web Component Developer (SCWCD 5.0) & Java Developer (SCJP)

TECHNICAL SKILLS:

Tools : Colibra, Confluence, Rally, JIRA, MS Office Suite, IBM RRC-RTC,

Tools Rational Clear Case, Clear Quest, RPM, HP ALM

Database : Oracle 9i and MS Access

Platform : Windows NT/2000, Windows 7, Windows XP

Methodologies : Agile (SAFe, SCRUM), RUP, SDLC, Waterfall

Dat PROJECT PROFILE #1:

Titile

UW Digital Platform-USA

Platform

MuleSoft Designer, Colibra, Confluence, Duck Creek, Agile (Rally) MS SharePoint, MS VISIO, MS Office Suite

Location/client

AIG Insurance, Charlotte, NC

Role/Designation

Sr. Business Analyst

Duration

Feb-2020 to till date

Project Description:

Working as a Sr Business System Analyst for building of Digital UW Portal.

Responsibilities:

Working as a Sr. Business System Analyst for requirement gathering & coordinating with different Business stakeholders to build digital UW portal for Agency use.

Responsible to collaborate & collect requirement from Business and categorize them user level (System Users (UW/SIS), Transaction volumes, calculate average Policy premium, capture all Policy Transactions count, calculate hourly transaction count, Premiums, UW/Agents count etc.).

Identify (BCT) Business Critical Transactions (Submission, Quote, Manual Rating, Quote Proposal, Bind, Cancel, reinstate etc) and help Business to design portal for these transactions.

Responsible to coordinate with different stakeholders and capture all the Non-Functional Requirement (NFRs) for portal performance, maintainability, scalability and usability.

Responsible to collaborate with Wireframe (UI/UM) team & help them to build BCT steps, utilize Duck Creek out-of-the box transactions.

Responsible to follow SAFe methodology & write user stories with required artifacts & acceptance criteria.

Work with Data Governance team, responsible to take care of all the APIs (Springboot, Mulesoft) requirement in Collibra (Data Governance tool) as a reviewer to make sure it has all the necessary information for Build deployment.

Working with Mulesoft API team for helping in API Specification design, making sure Confluence has all API related information

Based on discussion with Business, understand current process and prepare 'As-Is' process map to convert into 'To-be' processes map.

PROJECT PROFILE #2:

Title

Commercial Lines Transformation-USA

Platform

Guidewire, HP Extream, Agile (SCRUM), Requirement workshops, MS Office Suite, IBM RRC-RTC, Acrobat Adobe PDF editor

Client/Location

Nationwide Insurance, Columbus, OH

Role/Designation

Senior Consultant/SME

Duration

Oct -2017 to Jan-2020

Project Description

Worked as a Senior Consultant/SME for one of the largest P&C Insurance careers of USA to help them for implementing COTS product (Guidewire PC) and handled Forms management system (HP Extreme) by providing better solution options. Nationwide aims to replace its old legacy Systems (PAS) to new Insurance Suite (Guidewire Policy Center) & Forms (Document management system) to (HP Extream). With this implementation of new PAS (Policy Center), the new document management system would be able to generate visually appealing interactive documents like Letters, Forms, Quote, Dec pages etc. that simplify complex information and enhance the customer experience through real-time services.

Responsibilities:

Facilitated & drove [Functional/Product Model/Data Model] workshops for the applicable Commercial Lines (Businessowners, Commercial Property, Commercial Auto etc.).

Worked as a Senior consultant / SME for CLT- Print & Forms Modernization, where responsible for end to end requirements for Forms (Forms Inference Logic in PC, PC Print Requirements, Integration requirements with Doc system).

Proposed Cov Term patterns and OOTB coverage type (Electable, Required, Suggested) available in the Guidewire PC to stakeholders.

Worked on Integration between PolicyCener and ClaimCenter for Policy Search/Refresh/ Retrieve.

Implemented framework for Coverage Parts which pulls all PolicyCenter Policy Coverages/Schedule Items/Risk Units into ClaimCenter.

Identified the interfaces like HP Extream, Oracle Insbridge, LexisNexis for requesting police accident and incident reports & connection between CC.

Worked on the Guidewire Product model to include coverage terms and questions sets.

Performed gap analysis and utilized Guidewire PC “out of the box” functionality, and for guide requirements to be created as close to “out of the box” as possible.

Integrated Guidewire Policy Center with third party applications based on the requirements.

Helped Business & team for analysis & Implementation of ISO-Electronic Rating Content (ERC) use.

Analysis & Design of the Rules Extraction Methodology from Legacy code (in Mainframe technologies) to a new Business Rules platform, which will be used by the Policy Administration Systems.

Participated in Scrum planning meeting, user story creation, and utilization of Agile methodologies which included Three Amigo, Review, Retro, Show & Tell, sprint planning sessions, and daily stand up meetings.

Drove the development of actionable story cards by extracting requirements from business users.

Requirement understanding from Client and Configuring Policy Center application using UI (PCF) files, Business Rules & Processes, Data model extensions & Field Validations as per business requirements.

Classify the rules into proper business functionality buckets like (Form Firing Rules, Business Content Rules, Transaction Merging Rules, Exception processing Rules).

Act as a chief liaison between business team and IT team for review of rationalized forms and form rules and resolving any requirements issues.

Analyzed and redesigned all the legacy dynamic forms including declarations, quote, acknowledgement, and mail page as per the current market standards.

Resolved developer queries during the development phase by maintaining a clarification log.

Coached and directed other analysts on daily tasks and activities for capability and skill uplift.

PROJECT PROFILE #3:

Titile

Technical Pricing Rater (TPR)-India

Platform

Duck Creek, MS SharePoint, Agile-Rally, MS Office Suite

Client/Location

AIG Insurance, Charlotte, NC/India

Role/Designation

Senior Business Analyst /Product Owner

Duration

Dec-2016 to Sep-2017

Project Description:

Worked as a Sr Business Analyst/Product Owner for implementation and enhancement of existing Raters for Commercial Property, Financial, Casualty and Environmental lines in Policy Admin system.

Responsibilities:

Conducted JAD & brainstorming sessions with project focus groups and document Business Requirements with wireframes and Mockups to explain in detail the business implications and impacts.

Prepared Wireframes / Mockup Screens & Requirement list (Field level detail ex field type, field length, validation message) for pages with required page flow using MS Visio & other tools.

Scheduled walkthrough with different stake holders (Product owner, Underwriters, SMEs etc.) to validate the gathered requirement.

Responsible for understanding, preparing and documenting “Requirement and scope” document and taking required approvals from stakeholder before including in upcoming Sprint.

Conducted meetings with the business stakeholders to derive the user stories and written user stories with required artifacts in Agile Central (Rally).

Represented TPR team in Bi-weekly status meeting and provided regular updates to the Business and discussed/prioritized their system Enhancement need.

Worked as a facilitator in conducting workshops with technical and business teams to elicit the functional and non-functional requirements.

Assisted and provided approvals to test cases prepared by Quality Assurance team when needed.

During inception, phase worked with Integration team and prepared an inventory list of Integrations (iFeed, OneClaims, CDL etc.) needed for To-be PAS system.

Provided field level mapping of elements between Front-end (UI) and Duck Creek needed service/API.

Worked with Business and other BA's to define & build the product structure for new Policy system.

Based on Business request successfully perform UAT for different products (Property, Casualty etc.)

PROJECT PROFILE #4:

Title

Home and Highway package policy-USA/India

Platform

Duck Creek, RUP, MS Office Suite, MS Visio, JIRA, HP QC

Client/Location

West Bend Mutual Insurance, WI

Role/Designation

Lead BA & Onsite Coordinator

Duration

May-2014 to Nov-2016

Project Description

West Bend Mutual Insurance company offers package policy (Auto and Home) of personal line for their customers. WB wants to replace their old legacy application by implementing Duck Creek Policy Admin System (PAS).In new PAS they wants feature to allow user to opt either 'Auto flex' or 'Home flex' policy .The new PAS should also have features which was not supported by old legacy system like Claim Free Award, Agent level Commission, User level access and rights configuration.

Responsibilities:

Worked as a Lead BA and responsible for Identifying the project scope, discuss the project plan with manager and prioritize the delivery of artifacts.

Responsible for gathering requirements from client provided documents received during mobilization phase (Agency Manuals, Foundation Business Questions etc.).

Conduct JAD and Brainstorm sessions with business users and stakeholders to gather the requirements.

Scheduling walkthrough with different stake holders (Product owner, Underwriters, SMEs etc.) to validate the gathered requirement.

Maintain and circulate discussion notes with all project holders to verify the requirements captured during JAD and Brainstorm session are correct.

Analyze gathered requirements data, created Functional Requirement Specifications (FRS / BRD) based on gathered requirements, Written User stories to capture all the possible scenarios of the flow.

Prepared 'As-Is' process map in MS Visio & discussed with business to convert in to 'To-be' processes.

Prepared Wireframes / Mockup Screens & Requirement list (Field level detail ex. field type, field length, validation message) for pages with required page flow using MS Visio & other tools.

Gathered requirements for user level (Agent/UW) access rights their rules & triggering condition in PAS.

Worked on onshore-offshore model and passed on daily information to offshore team, Handled the team of offshore BAs. Passed on information to other team members (offshore developer, offshore BAs) and tracking development status by standup meetings.

Assisted in reviewing test plans and test cases and ensured test cases reflected user needs.

Conducted user training and User Acceptance Testing (UAT) to ensure and verify system was designed according to user needs.

Collaborate with cross functional teams (Application, Technology, and Enterprise Solution) and stakeholders (UW, Actuaries, SME's, Product owners) to rationalize E2E landscapes. Understand project scope, Analyze product features with legacy functionality and Alliance “base” Features.

Performed ALSTAR screen analysis and identify applicable fields for Alliance.

Identify Business Rules built in .Net framework along with reference to Rules & Rates Library, Risk Management Policies, Underwriting guidelines.

Gathered requirements and prepared Functional Requirement Documents (FRD), Data Journal, Wireframes & other product documents.

Created Data Journal documenting every field and associated values /screen level validations, messages

Resolved developers queries on day-to-day basis by maintaining query log sheet.

PROJECT PROFILE #5:

Title

SME Transformation -UK

Platform

Duck Creek, RUP, JAD, IBM Req Pro, IBM Quicker, MS Office Suite, MS Visio, HP Quality Centre

Client/Location

Zurich Insurance, United Kingdom

Role/Designation

Lead BA & Onsite Coordinator

Duration

April 2012 to March 2014

Project Description

SME Transformation (Small Medium Enterprise) is the development of new Policy Admin System (PAS) for the use of Brokers which includes different products based on customer need.

It supports most of the commercial line products (Shop, offices, Fleet, Pubs etc.) with all the transaction type as New Business, MTA, Renewal, Cancellation, Reinstatement, Declarations.

The system provides the facility of different access role on basis of different users (Broker & UW)

Responsibilities:

Extensively involved in every phase of the RUP process starting from Inception to Transition.

Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.

Prepared Requirements Elicitation Document (RED) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype & overall

Organized requirements into high level Use Cases and low-level Use Case Specifications and modelled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.

Gathered requirements for building a current business process that hosted day to day trading activities.

Interacted with users for verifying/validating User Requirements, managing Change Control Process, updating existing Documentation.

Prepared the Requirement list & wireframes for each pages of the product with required page flow and suggested to Business team.

Created Requirement Traceability Matrix to make sure the current project requirements are being met.

Assisted in the preparation of User Acceptance Test and system test plans. Executed System test plan & Smoke test on HP QC. Provided support for UAT & resolved developers query.

Business Process Modeling of 'As Is' and 'To Be' processes.

Achievements and Appreciations/Awards:

Customer Focus award -For delivery on time & client satisfaction

Client Appreciation (CLT) - For Restructuring & Redesign of legacy forms

Client Appreciation (TPR) –For Excellent Communication and Collaboration

STAR OF THE QUARTER award recipient – For Insurance Practice & RFP Solutioning

Customer Satisfactory STAR Award – SME Transformation, UK

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