Service representative / administrative assistants
Resume:
Shannon Sullivan
Lead Front Desk Receptionist
Racine, WI
adhsjy@r.postjobfree.com
References available Upon request.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Front Desk Receptionist
Familia Dental
March 2017 to May 2019
1. Welcome and escort patients in a professional and friendly manner from reception area . 2. Gather information from the patient and scan all information into an electronic medical record . 3. Scheduled appointments and assist in appointment confirmation calls . 4. Confirm insurance eligibility and coverage for each patient and each visit . 5. Answer basic questions regarding co-pays and or deductibles and collect payments as appropriate . 6. Scheduled and rescheduled appointments for patients. 7. Call patients to confirm upcoming appointments or to reschedule missed appointments . 8. Recognize signs of dental emergency, and ensure proper and timely response and notice to patient’s, staff, and emergency medical personnel when necessary . 9. Understand and explain insurance benefits and financial options in a non-clinical terms. 10. Maintain a need an organized workspace .
11. Protect the confidentiality of patient information at all time . 12. Trained other dental receptionist and oversee the workers of others . 13. I resolved complaints/concerns from patients.
14. I investigated and close all non-conformance reports (NCRs) 15. I conduct performance reviews for subordinate dental receptions in conjunction with the office manager .
16. I conduct Performance reviews for dental receptionist for raises or movement up in the Company. 17. I conduct meetings with staff to assure everyone is aware of all goals and any changes/additions to policies and procedures .
18. I notified office manager of a equipment trouble or general safety concerns . 19. I attended and participated in morning huddles, chart reviews and regular office meetings with office manager staff and doctors .
20. I understand and follow all HIPAA regulations and maintain confidentiality at all time . 21. I understand and follow all state and federal OSHA laws, infection control, safety standards in the dental office .
22. I learned and followed Familia Dental’s administrative and operational procedures 23. I worked with pre- authorizations to give patients their dentures or any worked that needed to be done.
24. I worked on labs .
25. I reviewed and followed employee handbook to insure consistent and standards. 26. I communicated with the office manager to establish office called and insurance concerns . 27. I’m a teen professional working environment with my office team . 28. I clean, dispose of trash, estimate trouble ticket submissions to correct any maintenance issues . 29. Any additional delegable duties that were ever assigned to me I did . 30. I also did patient distribute ration .
31. Managed the deposit. And any other closing duties . 32. I work closely with the doctors to resolve any of their issues that they have . 33. Worked with the orthodontics very carefully and helped managed patients braces. Patient Care Coordinator/Receptionist
Wheaton Franciscan Hospital - Racine County, WI
April 2011 to August 2016
1. Customer service
2. Answering phone call
3. Billing and collecting payments
4. Scheduling
5. Checking in patients
Education
Associate in Business management
GateWay Community College - Racine, WI
January 2000 to September 2002
High school or equivalent in Basic
Washington park high school - Racine, WI
September 1994 to June 1998
Skills
Dentrix, Billing, Scheduling, Receptionist, Filing, Inventory, Microsoft office, eaglesoft, Patterson software, epic (10+ years), Data Entry, Clerical, Customer Service Skills, Microsoft, Microsoft Word, Management, Microsoft Office, Organizational Skills, Outlook Certifications/Licenses
Human Resources Training
March 2017 to Present
1. Blood-borne pathogen video
2. Hazard Training
3. HIPAA
4. Clinical HIPAA *Specific* Training
5. OSHA
6. Harassment Training
7. Required CMS Training 1of to Medicare part C &D Fraud, waste, and abuse 8. Required CMS Training 2 of 2 Medicare parts C and D General Compliance Training. 9. Corporate HIPAA *Specific *Training
Assessments
Project Management Skills: Time Management — Highly Proficient May 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_assignment/3iupj6v957scvs0v Customer Focus & Orientation — Familiar
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/c672a3yf5tempf1h Intermediate Word Processing with Microsoft Word — Completed May 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: https://share.indeedassessments.com/share_assignment/8aei6qdbikinhauv Proficiency with Microsoft Office: Mail & Calendar (Mac) — Completed May 2019
Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: https://share.indeedassessments.com/share_assignment/stng74sl6i21-ucv Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I’m an experienced in Eagle soft and basic computer knowledge and experience with dental management software .
I’m a great team player, love building people up .Very compassionate for patients and staff. I go above and beyond my job to make sure everyone I work with and every patient is taken care of and if I don’t know something I always try to find an answer for them.
Contact this candidate