Kina D. Glover adhseo@r.postjobfree.com

*** *. ********* **. *** A. Florence, SC 843-***-****

OBJECTIVE

To obtain a position within an organization, that will challenge and enable me to utilize and expand my abilities, while providing an ongoing potential for personal and professional growth.

KEY STRENGTHS AND SKILLS

• Project Management Skills: Influencing, leading, negotiating and delegating abilities, refined planning and meticulous organizational skills that balance work, team support and responsibilities in a timely and professional manner.

• Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment; known as a "highly organized and productive employee".

• Computer literate: Microsoft Word, Excel, and PowerPoint for Window; Outlook, Internet and type 60 wpm.

• Adept in telephone techniques and operation of multi-line telephone systems.

• Trainer, trouble shooter, with ability to adapt to sudden change, new task and a fast pace environment Strong work ethic and team player to meet the needs of organizational objectives

• Extensive exposure to public and over 10 years in customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction.

Prepares, compiles, and sorts documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners.

Interpersonal Skills

WORK EXPERIENCE

August 2018- November 2020 Assurant

Customer Service Representative

Administer all inbound calls from various employees and prepare all product quotes for all required customers.

Maintain knowledge on all complex policies and coverage details for same and assist customers to complete all applications and forms and all required documents.

Monitor all policies and assist to make all required changes to same and ensure achievement of all sales objectives.

Provide required assistance to all inbound call center and resolve all customer queries for product coverage and policies.

Prepare and present quotes for various customers regarding products and administer all general liability claims.

Monitor all renewal processes in compliance to travel accident policies and prepare reports for all liability claims.

Coordinate with automobile claim administrator to manage all customer calls and process claims and prepare all claim reports on third party claim management system.

Develop all documents for policy and contract files and provide technical support to all department procedures.

Assist to resolve all insurance claims within required timeframe and corporate compliance requirements.

Maintain and update integrated system technologies for all billing process.

Ensure adherence to all customer service standards and ensure implementation of safety practices.

January 2014- September 2018 Palmetto Pee Dee Behavioral health

Mental Health Leader

Observes and assists assigned mental health patients and helps with daily living activities, therapeutic activities, and socialization.

Responsible for the overall maintenance of a therapeutic environment in the psychiatric unit and to ensure the safety of patents and staff.

Provide safe and punctual transportation to and from assigned destination.

Implement healthy and hygienic routines daily.

Provide nutritional meals per schedule 3 times per day.

Orchestrate scheduling for staff members.

September 2012- December 2014 Sam’s Club

Merchandise and Stocking Associate

Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders.

Photography Laboratory Technician

Process photographic negatives, retouching and enlarging photos, and obtaining hard copies from digital film.

Complete all photographic orders and submit to printer.

Ensure to read instructions mentioned on orders plus examine order contents to identify size, type and varied processing requirements.

Operate entire photographic processing machines in photo laboratory.

Ensure to accurately quantify chemicals and prepare solutions.

Utilize large, medium plus small format cameras along with films to copy all photograph items

Maintain clean equipment and perform in dark room to process all photographs.

Ensure to manually load plus process film.

Conduct inventory counts of supplies utilized by photographic laboratory.

Provide assistance and perform regularly daily plus weekly photo laboratory clean up.

Support semi plus annual periodic maintenance of entire printing and processing equipment.

Conduct minor repairs on equipment and ensure to change water as well as air filters as required.

Complete all photo lab forms along with maintain and update detailed records.

January 2013 – November 2013 Honorage Nursing Home

Certified Nursing Assistant

Provide nursing assistance and care for patients.

Measure and record patient’s temperature, heart-beat, blood pressure and respiration on daily basis.

Collect patient’s stool, urine and blood for medical tests as ordered by head nurse.

Maintain personal health and hygiene of patients.

Assist patients in daily activities like bathing, dressing, grooming, eating, walking and other activities.

Label personal care items of patients and replace them as needed.

Ensure patients are dressed appropriately with fitting clothes, shoes and stockings.

Monitor patient’s bladder and bowel movement and document the results.

Ensure that the patient takes adequate fluid and nutritional as recommended by physician.

Feed patients or assist them in feeding when needed.

Communicate to the head nurse regarding patient’s health changes and problems.

Measure body weight of residents and report major changes to head nurse.

Ensure patient’s bed and chair alarms function properly.

Attend staff meetings to develop and optimize the patient care programs.

Assist head nurse in-patient admissions, transfers and discharge.

EDUCATION/CERTIFICATIONS

Florence Darlington Technical College Florence, SC

Graduate of West Florence High School 2012

Certificate of Achievement Call Center Agent 2017

CNA/CPR Certified 2015

References Available Upon Request

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