Sales Social Media
Resume:
Mary Anne Cox
Experienced Sales Coordinator and Administrative Professional
Customer-focused hospitality professional with extensive experience in administrative support seeking opportunities in new industries where I can utilize my strong skill set, and contribute to the success of the company.
adhseb@r.postjobfree.com
LinkedIn Profile
PROFESSIONAL EXPERIENCE
Marriott International, The St. Regis San Francisco and Palace Hotel, a Luxury Collection Hotel, San Francisco 2018 - 2020 Lead Merchandiser
Support 2 luxury hotels and 2 separate sales teams (including 20 hotel sales & catering sellers) by receiving, qualifying and assigning an average of 40 incoming sales, catering, citywide, affiliate and business travel inquiries per day via phone, email, Marriott sales offices, online meeting management platforms, Marriott websites and walk-in guests.
Prepare daily and monthly lead volume & distribution reports.
Assist in preparing group sales and catering contracts, up to five per week, totaling $100,000
Successfully navigated Marriott’s acquisition of Starwood and successfully learned new systems and culture
Assisted Marketing Department with writing, proofreading, editing and social media, website and newsletters
Represented both hotels at trade shows and facilitated lead generation
Reporting design & creation.
Starwood Hotels and Resorts Metro Market Sales Office, San Francisco CA 2016 – 2018 (Marriott acquired Starwood in 2018)
Sales Coordinator
Support 4 San Francisco hotels and citywide sales & catering team by receiving, qualifying and assigning an average of 100 incoming sales, catering, citywide, affiliate and business travel inquiries on a daily basis. Starwood Hotels and Resorts Worldwide Global Sales Office, San Francisco, CA 1999 - 2016
Sales Coordinator
Assist 2 Global Account Directors in achieving yearly group room revenue goals of approximately $30 million. Duties include receiving and qualifying sales leads, distributing leads to hotel sales contacts, collecting proposals and presenting information by clients’ deadlines.
Responsible for monthly sales production, pacing and forecast reports.
Create client-facing newsletters and presentations. CORE COMPETENCIES
Outstanding customer service skills including
client relationships and C-level executives
Effective written communication in multiple
channels including email, websites, social
media, and newsletters
Strong analytics skills
Expert in Microsoft Office Suite, Oracle CRM
database software, meeting management
systems and databases, and virtual platforms
Specialist in creating and presenting trainings
to multiple audiences in-person or virtually
Attention to detail
Flexible, adaptable to change, and embracing
a growth mindset
Ability to establish efficient processes to
manage multiple tasks while maintaining a
high level of organization, efficiency,
customer service and professionalism
Proven track record of handling multiple
priorities in a fast-paced environment
HONORS & PROJECTS
The Palace Hotel: recipient of Marriott
International’s 2018 Sales Team of the Year
Starwood Hotels and Resorts Worldwide
Global Sales Office Named: to a team of ISAC
Champions tasked with testing and
establishing Standard Operation Procedures
and training for Siebel CRM database.
Pomona College: Tilesten Physics I Prize
Pomona College: Member Senior Gift
Committee
The Claremont Resort and Spa, Berkeley, CA 1998 – 1999 Marketing Support Manager
Produce a variety of weekly and monthly sales reports, including booking activity, pacing and forecasting.
Prepared quarterly and annual marketing reports and plans.
Prepared 90-day sales forecast on a weekly basis.
Systems Analyst for CRM (Delphi), which requires training new associates, maintaining the database and coordinating with Delphi Support and Information Services to solve problems.
The Claremont Resort and Spa, Berkeley, CA 1997 – 1998 Assistant to the Director of Marketing
Perform administrative and public relations functions Including: managing calendars, coordinating internal and external meetings, booking travel, and creating internal communications
Alameda-Contra Costa Medical Foundation for Medical Care, Oakland, CA 1996
Claims Clerk
Perform various administrative duties, including receiving and processing all incoming mail, answering phones and data entry.
EDUCATION
Bachelor of Arts, Academic Concentration:
Politics/Women’s Studies. Secondary
emphasis on French language and culture
Pomona College, Claremont, California
Semester of intensive study of French
language, literature and culture.
Université Paul Valéry, Montpellier,
France
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