Customer Service Front Desk

Haydee Lamoru

*** – **** Clearwater Drive, Fort McMurray, AB T9H 0B7

Phone: 780-***-**** Email: adhsdw@r.postjobfree.com

OBJECTIVE

Seeking full-time employment as a Cashier/Customer Service/Sales Associate with an organization where I can integrate strategies and acquired abilities to achieve the company’s goals and objectives

SUMMARY OF QUALIFICATIONS

Over 15 years’ Experience providing excellent customer service skills

Considerable experience with sales, cashier and other money-handling procedures

Physically fit and able to lift heavy weights and able to stand for long hours

Great interpersonal and communication skills, fluent in English

Demonstrated ability to deal with customers from various backgrounds

Ability to work well under pressure in a fast-paced environment

Strong team player and able to work independently with minimal or no supervision

Calm, positive, and easy to get along with co-workers, supervisor and other people

EMPLOYMENT HISTORY

CUSTOMER SERVICE/SERVICE MANAGER, EXPOHOLGUIN HOTEL, HOLGOIN, CUBA APR 2016 – SEP 2019

Provided excellent customer service and ensured client satisfaction at all time

Assisted customers, registered guests’ arrivals and booked appointment

Answered phone calls and provided accurate information to customers

Prepared menus on daily basic and kept safe and clean workplace at all time

Processed and calculated charges, completed transactions and produced receipts

Kept records and maintained inventory

Managed and updated invoices

Performed many other front desk duties as assigned

CASHIER/WAITER, ESUNI, HOLGOIN, CUBA AUG 1995 – SEP 2014

Greeted the customers when entering or leaving establishment

Resolved customers complains, guided them and provided information

Made menu recommendations and answered customers questions

Took customers’ orders using POS’ ordering software

Communicated orders details to kitchen staff and served food and beverages

Completed transactions and issued change, receipts and refunds

Counted money in cash drawers at the beginning and the end of shifts to ensure that the amounts are correct

Kept reports of transactions

EDUCATION AND TRAINING

Diploma in Gastronomy

High School Diploma

References Available Upon Request

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