Collections Manager
Resume:
Gerald R. Nance
Beaverton, Or 97005
Email – adhsdu@r.postjobfree.com
503-***-**** (Cell)
OBJECTIVE: To obtain a challenging position that allows me to utilize my knowledge and ability to relate to customers and potential clients, as well as my proven leadership skills.
EXPERIENCE:
Clackamas Credit Union. Oregon City, OR Bankruptcy/Recovery Specialist Feb 2019 – July 2019
•Collections Manager of the Bankruptcy & Recovery Dept.
•Worked all Bankruptcy accounts. Chapter 13 & 7. Worked with BK Attorneys on Ch. 13 repayment plans and schedules. Worked with member for retain & pays.
•Submitted required documentation through PACER.
•Analyzed members Bankruptcy files and represented Credit Union in Bankruptcy Court.
•Assigned Accounts to Attorney for litigation and follow up on legal work.
•Settled charged off accounts with members, up to 50% off when warranted.
•Assigned Charged off accounts to legal processors for suits and serving of court summons.
•Assigned skip accounts to 3rd party company when warranted.
•Posted all payments that came from BK Attorneys.
After the organization went through Senior leadership changes, my position was outsourced to an outside Attorney.
First Technology Federal Credit Union. Hillsboro, OR Collection Manager August 2017 – December 2018
•Collections Manager for a team of collectors of Mortgage, Auto Loan, credit cards and checking accounts
•Provides managerial leadership, mentoring and direction to assigned staff. Ensured business objectives and goals are attained within defined timelines. Provides staff training and development opportunities and appraises performance.
•Oversaw thousands of accounts in the early stage of delinquency
•Responsible continuous training team members
•Ran daily, weekly and Monthly reports regarding delinquency along with projecting what would roll over into later stage delinquencies and charge off.
•Conducted monthly quality monitoring of calls, scoring and training. Typically 5 per collector.
•Approved many different programs from, re-ages, hardships and repossessions of loans.
•Held team meetings, as well as one on one meetings. Mentoring and training was a constant daily task for all my team members.
•Performed daily account reviews, to ensure team members were working their accounts proficient.
•Kept up on all new compliance regulations and trained team to ensure appropriate conformity to effectively address compliance risks and tolerances.
US Bank. Tigard, OR Collection Manager Sept 2016 – Dec 2016
• Collections Manager for a team of commercial loan collectors.
• Provides managerial leadership, mentoring and direction to staff. Ensured objectives and goals. Provided staff training and development, and appraised performance.
•Approved time off, time cards, monthly bonuses.
•Ran reports regarding delinquency and each team member’s performance.
•Performed daily call monitoring to ensure each employee was following company guidelines. Calls were graded for compliance and efficiency.
•Was responsible for interviewing and hiring new team members.
After I accepted this position, the company moved my portfolio out of State to combine with a larger team.
The Equitable Finance Co. Tualatin, OR Call Center Director/Manager May 2015 – Aug 2016
• Collections Manager for a team of collectors of Auto Loan Accounts
•Provides managerial leadership, mentoring and direction to assigned staff. Ensured business objectives and goals are attained within defined timelines. Provides staff training and development opportunities and appraises performance.
• In charge of the branches past due accounts, roughly $50 mil in receivables
•Responsible for all hiring, training, discipline and termination of team members
•Ran daily, weekly and Monthly reports regarding delinquency and charge off,
along with projecting monthly charge offs.
•Implemented skip tracing tools for locating hard to find customers.
•Contracted out with various repossession companies, and oversaw their production of our outstanding accounts.
•Contracted out a legal process serving company to handle all lawsuits and garnishments.
•Attending court mediation meetings with creditors when requested.
•Approved many different programs from, re-ages, hardships and re-writing of loans on the deficiency balances to as low as 0 percent.
•Held team meetings, as well as one on one meetings. Mentoring and training was a constant daily task for all my team members.
•Performed daily account reviews, to ensure team members were working their accounts proficient.
•Kept up on all new compliance regulations and trained team to ensure appropriate conformity to effectively address compliance risks and tolerances.
JP Morgan Chase Auto Finance. Tigard, OR. Collection Accts Analyst/Lead, July 2013 – June 2014
•Worked delinquent Auto loan accts including investigating with skip tracing methods.
•Demonstrated leadership ability by mentoring and leading a small team of collectors.
•Followed policy and procedures for dept.
•Analyzing credit reports for delinquent accts.
•Determined best course of action and authorized repossession of vehicles.
•Perform and implement effective coaching and mentoring methods for team members.
•Authorized loan adjustments, fees and other charges.
•Successfully helped and maintained our office’s topped rank in delinquent accounts.
•Ran and oversaw daily reports pertaining to our office.
Wells Fargo Financial - Vancouver, Wa Collector 3/Lead November 2004 – June 2012
•Worked severely delinquent accts including investigating with skip tracing methods.
•Successfully helped make team to #1 ranking and meeting monthly goals.
•Demonstrated leadership ability to work several different delinquency buckets worth millions of dollars.
•Analyzed delinquent accts from 90 – 180 days past due
•Followed policy and procedures for department.
•Used public relation skills to build relationships with customers
•Was recognized as a top performer.
•Helped organize community service events for Wells Fargo.
•Perform and implement effective coaching and mentoring methods for team members.
•Reviewed and analyzed credit reports.
•Continued follow ups with customers on a regular basis.
•Utilized advanced skills to determine the best way to modify accounts.
•Unsecured and secured loan adjustments.
•Multi task between several different computer programs daily.
•Helped organize team activities.
•Analyzed which accts could be reviewed for legal action
•Analyzed and investigated fraudulent accts for possible crimes.
Cingular Wireless Fraud Team/Customer Service, Jan 2004 – November 2004
•Investigated possible fraudulent accts.
•Facilitated team meetings to discuss employee questions and concerns.
•Coached 10 employees in job related functions.
•Mastered ability to handle heavy work-load in a fast paced environment never missing a deadline.
•Ran payments for collections of delinquent accts.
•Met daily and monthly goals.
•Heavy focus on credit applications as well as personal referrals.
•Investigated and used skip tracing tools to locate customers.
Sprint Telephone Repair team lead/Supervisor Sept. 2000 – November 2003
•Handled inbound calls from residents for repair services.
•Inbound business, as well as State & Federal agencies regarding repair issues.
•Fielding calls regarding customer service issues – diffusing volatile situations.
•Helped facilitate team meetings to discuss employee questions and concerns
•Responsible for daily reports as well as monthly reports and goals.
•Coached and supervised 15 employees in job related functions.
•Handled disciplinary concerns including performance improvement and coaching.
•Annual performance evaluations for my team and helped with other teams when needed.
•Monthly desk-side observations to review calls with all employees, gave coaching opportunities when needed.
•Held weekly team meetings to discuss policy and performance.
•Mastered ability to handle heavy work load in a fast paced environment never missing a deadline.
•Ran payment arrangements for collections of delinquent accounts.
Universal Media Owner/Manager Jan 1993 – Sept. 2000
•Publisher of small business advertising in local newspapers.
•Designed layout, and printing of advertisings.
•Employed 8-10 team members.
•Facilitated team meetings to discuss employee questions and concerns.
•Responsible for hiring and training new employees.
•Constant coaching employees in job related functions.
•Handled all payroll for current employees.
•Ran payment arrangements for collections of delinquent accts.
•Used all legal means for collections of past due accts.
ACCOMPLISHMENTS AND AWARDS
•Helped facilitate teams involvement in United Way campaigns.
•Member of my Church & Board member. Youth group leader.
•Licensed Foster Parent.
•Won several awards from company and from peers.
•Past Skamania County Public Outreach Youth Director.
Contact this candidate