AU'JEANTAE

MCCLENDON

adhscj@r.postjobfree.com

510-***-****

West Sacramento, CA 95691

SUMMARY

Determined and proactive administrative professional with experience driving success by supporting company leaders. Strong sense of urgency to anticipate and respond effectively to needs of senior-level executives. History of thriving in fast-paced, dynamic environments.

SKILLS

Data entry and management

Excels at self-management

Invoicing and payments

Office supply management

Able to multitask

Client and vendor relations

Outstanding people skills

Problem-solving abilities

Highly organized

Accounts payable/receivable

Collections

Communications

Medical terminology

Accounts payable, Access, Vendor relations

Contracts, Organizing

Credit, Payroll

Client, People skills

Data entry

Database, Presentations

Delivery, Pricing

Certified in 10-key

Professional and mature

Excel spreadsheets

Proper phone etiquette

Accounting

Time management

Business correspondence

Invoice processing

Database management

EXPERIENCE

EXECUTIVE ASSISTANT III 03/2020 to Current

UC Davis Medical Center - Sacramento, Ca

Handled routine responses, responding to telephone and email inquiries on behalf of executives.

Supported work of busy Supply Chain Director by coordinating schedules and managing appointments.

Protected sensitive and confidential business information from unauthorized access or loss.

Maintained positive public relations with customers, vendors, and industry partners.

Kept finances current and accurate by processing invoices, payroll and payments.

Helped make special projects successful by researching topics and coordinating resources.

Supported travel needs, arranging accommodations, airfare and ground transportation.

Managed meeting support, organizing materials, transcribing notes and setting up catering.

Promoted productivity by handling all administrative tasks, including schedules and correspondence.

Supported development of students, new staff, and colleagues.

Organized and coordinated work for 25 team members.

Verified level of supplies and requested new inventory to meet service levels.

Trained new team members in Lawson, and ways to exceed performance expectations.

Minimized delays and other issues by thoroughly reviewing accuracy of requisition orders.

Identified best bids between suppliers, carefully comparing prices, specifications, and delivery schedules.

Standardized purchasing procedures, keeping up-to-date master lists of pricing, delivery schedules, and supplier contracts.

Kept vendors in compliance with contractual obligations by continuously monitoring performance.

Developed solid relationships with staff, customers, and vendors.

Identified research issues and articles related to clinical specialty, discussed opportunities for quality improvement, and influenced patients' plans of care.

Completed and filed Capital Requisition documents.

RETENTION SPECIALIST 10/2014 to 11/2018

ECMC - Rancho Cordova, CA

Accepted and processed customer payments in cash, EFT, credit cards and checks.

Acknowledged customer issues and resolved customer problems quickly and efficiently.

Communicated with other employees and upper management to ensure complete care of customers.

Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.

Assisted clients in understanding their available options.

Created a phone call scheduling strategy when calling back customers in order to maintain consistent contact.

Ensured client database was free from mistakes regarding name, address and other forms of contact information.

Followed all regulations regarding fair debt practices and privacy.

Negotiated terms of payment for clients in order to resolve delinquent accounts.

Explained new products and services to customers.

Analyzed customer feedback and developed new techniques to ensure customer retention.

LOGISTICS COORDINATOR 03/2012 to 12/2014

Beavex - Hayward, CA

Overseeing all supply chain operations.

Organizing and managing inventory, storage, and transportation.

Analyzing and optimizing logistical procedures.

Reviewing, preparing, and routing purchase orders.

Ensuring the safe and timely pick-up and delivery of shipments.

Liaising and negotiating with suppliers and retailers.

Monitoring shipments, costs, timelines, and productivity.

Answering customer queries.

Addressing and resolving shipment and inventory issues.

Coordinated with freight forwarders to expedite international shipments.

Conducted research on logistics operations, including literature reviews, interviews and site visits.

Obtained and coordinated materials required to meet contract objectives.

Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

Printed, picked and packed items for shipment according to tight schedules.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

OPERATIONS ASSISTANT 12/2009 to 03/2012

Dynamex - Sacramento, CA

Acknowledged customer issues and resolved their problems quickly and efficiently.

Assisted clients in understanding the available service plans for their needs.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.

Facilitated stock management and inventory.

Maintained records of sales.

Served multiple customers simultaneously in a stressful environment.

Dispatch all outbound truckload shipments

Coordinate department activities for production, sales and distribution.

Draft staff work schedules and assign duties to drivers.

Track driver movement of products.

Planned routine operations and special projects under direction of operations manager.

Detailed operations activities by producing and distributing high-quality reports.

Oversaw expense, report and support documentation filing systems.

Assisted management in making important decisions by collecting, organizing and modeling data.

Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.

Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.

Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

ADMINISTRATIVE ASSISTANT 04/2006 to 07/2009

Sara Lee - Sacramento, CA

Coordinated meetings and travel arrangements for executives and clients.

Created and mailed correspondence to clients, team members and departments.

Created, tracked and administered client invoices and payments.

Established and maintained professional business relationships and contacts between clients and company personnel.

Greeted guests, scheduled client meetings and created and delivered compelling presentations.

Handled financial transactions and reconciled company accounts.

Protected confidential company records.

Provided front and back office assistance.

Reviewed, updated and verified client files.

Answered caller or visitor inquiries on a huge variety of topics.

Maintained records of sales.

Arranged travel and hotel accommodations for international and domestic business meetings and trips.

Tracked and submitted employee timesheets to accounting department for payroll processing.

Managed building access by supplying key cards to employees and visitors.

EDUCATION AND TRAINING

Rio Cazadero High School - Sacramento, CA

High School Diploma

Sacramento City College - Sacramento, CA

Some College (In progress)

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