Customer Service Assistant

Rayven Lyles

P O Box GT **** Nassau, Bahamas. adhsc8@r.postjobfree.com.361-5877.434-6696

OBJECTIVE: To work in an environment that challenges my capabilities and pushes me further into my future goals.

WORK

EXPERIENCE:

Atlantis Paradise Island October 2018- Current

Nassau, Bahamas

Guest Services, Concierge

• Check in checkout guest

• Room coordination

• Direct guest to appropriate towers

• Assist VIP guest with dinner reservations

• Assist VIP guest with excursions & interactions

• Room decorations and special events planning

• Managed daily VIP Reports

• Bill query analysis

• Manage guest disputes

• Report management for all guest queries

• Time Management for VIP and in-house guest

• Assist guest with flight arrivals and departure.

• Created walk in reservations.

• Guest services inventory auditing.

• Manage and issue resort keys.

Baf Financial & Insurance LTD. December 19th, 2016 Nassau, Bahamas

Health & Employee Benefits department – Temporary Contract Customer Service Representative I

Verification of Benefits for Medsafe, Student Accident and Group Health.

Assisted customers with queries, complaints, and specific needs as it relates to MedSafe and Group Health Products.

Receive, Screen and log all applications for Medsafe and group Health to ensure accuracy.

Prepared and submitted Applications, reinstatement and enrollment forms for Underwriting.

Prepared Medsafe and Group Member packs for all approved applications.

Pre log all Health Claims

Quick Coding and claims Billing

Created and maintained Medsafe &Group Health Policy files.

Assisted with key Projects as assigned by Management.

Ensure all outgoing and incoming mail throughout the H.E.B department is logged and distributed accurately.

Assists management and staff with the planning and execution of Customer services. The meridian School January 2015 - September 2016

Nassau, Bahamas

Dance instructor for nursery to Grade 6

Teachers assistant for nursery to Grade 5

FAMILY GUARDIAN INSURANCE CO. LTD. September 2015

Nassau, Bahamas

Temporary Contract

Filing Clerk

Quality Control Administrator - Client Services Department

Compiled claims cheques and disbursed explanation of benefits.

Updated cheque collection logs.

Updated renewal letters for Clients

Claims Adjudicator 1

Claims pre-logging data entry of medical, dental, vision and pharmaceutical claims.

Processed and paid pharmacy claims VAT inclusive

Assisted In the correcting of claims queries

Assisted in other assigned functions assigned by management, as necessary.

Provided prompt assistance to client services and claims to resolve on hand issues Verifications - Healthcare Coordinator 1

Sorted and filed AETNA Authorizations

Aetna –Auths data pre logging data entry

Telephone verification services

Formal training in member benefits associated with plan benefits and the companies’ policies and procedures as it related.

batco wholesale January 2013 – July 2013

Nassau, Bahamas

Cashier/customer Service Agent

Prepared end of day sales

Maintained an accurate filing system of customer receipts

Handled all telephone orders

Assisted in pulling customer orders

Restocked shelves and price products

Assisted workers in the warehouse when necessary

Assisted walk in customers

Assisted with counting inventory items

BAHAMAS DANCE THEATRE 2012 – 2018

Nassau, Bahamas

Dance Instructor

Warm up the pre- primary ages 4-6 prior to class

Jazz instructor

Assisted in the teaching of pre-primary classes ages 4-6

Modern Dance instructor teaching ages 15 and up

Ballet Dance instructor teaching ages 3 to 5

FAMILY GUARDIAN INSURANCE CO. LTD. Summer 2011

Nassau, Bahamas

Filed confidential documents

Pulled health cards and inserted correct information into the companies database

Grouped files

Located missing files around the office

Handled local and foreign health cards

Sandals Royal Bahamian Spa Resort & Offshore Islands Eight weeks Summer Hospitality Training Programme

• Customer Service training – How to treat guest

• Technical Skills Training

o How to set a dinner table for various meals

o Techniques on carrying a food tray

o Napkin folding techniques

o Placing ticket orders

o Placing and removing silverware and cups from the table o Holding a tray when approaching a table

o Proper serving dress

o Female bartending

• Hands on training in six Sandals restaurants

o Serving, placing ticket orders, clearing and setting tables, serving at cocktail parties, worked room services and served drinks using a bar tray

BAHAMAS TELECOMMUNICATIONS CORPORATION

John F Kennedy Drive

Customer Service Department – Summer Student 2009

• Logged customers

• Answered all incoming calls and directed them to the appropriate representative

• Greeted walk in customers in a pleasant and courteous manner

• Filed papers

• Assigned walk in customers to representatives

\EDUCATION: Bahamas Baptist Community

Major: Biology/Chemistry

Graduated July 7th, 2015 obtaining an AA Biology with Chemistry C V Bethel Senior High School

Graduated July 17th, 2011

The College of The Bahamas

Major: Nursing / currently enrolled

CERTIFICATES: Royal Academy of Dance –Grade II and IV High School Diploma

Associates of Arts degree in Biology with Chemistry Certificate of completion in Business Management

BGCSE: Religion, Biology, Math, English

LOMA 280 Principles of Insurance present.

COMMUNITY

INVOLVEMENT: Job Training at the Princess Margaret Hospital February 21st – February 25th, 2011 Volunteered in the Gift Shop Princess Margaret Hospital Assisted with Pre Primary Bahamas Dance Theatre

CLUBS: Past Member of CV Bethel Ladies Club and Dance Club Current member of Bahamas Dance Theatre

Past Member of Bahamas Baptist Community College Women of Destiny HOBBIES: Dancing, listening to music, singing, reading, writing poetry PAST

EXPERIENCE: A former member of the National Children’s Choir during which time I attended the exchange in Russia in 2004 and also a music Mega Fest held in Atlanta Georgia in 2004 As a student of the Bahamas Dance Theatre I attended a cultural dance exchange in Chicago in the summer 2009 and Freeport summer 2011

ATTRIBUTES: A young determined, energetic individual with a strong desire to learn and take on new challenges. A strong customer service individual, who is well mannered well- kept and has excellent work ethics including excellent verbal and written communication skills.

REFERENCES AVAILABLE UPON REQUEST

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