Sheikh Muhammad Ismail

***/*, *-*, ***** Colony, Malir, Karachi, PAKISTAN +92-332-******* adhsbv@r.postjobfree.com PERSONAL SUMMARY

Possessing the required leadership and dynamism necessary to provide a quality service of the highest order and the efficiency to drive our products competitive advantage. Comprehensive knowledge of the banking industry and its procedures as well as having the ability to aim high, think smart and act fast. Currently looking for a suitable bank as a “Manager” position with a progressive, ambitious and reputable bank.

CAREER HISTORY

MANAGER–CORPORATE SERVICES BANKING (OPERATIONS)- MCB BANK LTD Present Head Office (Wholesale Banking Group)

In charge of the financial operations and employees of the bank. Managing and leading bank staff to deliver exceptional customer service .Working hard to bring in new customers and boost the bank's profits.

To be in charge of the day to day cash management operation and to ensure that all transactions happen according to laid down procedures.

Identifying the needs of customers and then working hard to meet or even exceed them.

Dealing with escalated customer queries and complaints.

Perform month-end reporting on complaint trending and identify service gaps.

Analyzing overall report and brainstorming the way for improving and achieving department’s goals and missions

Monitoring customer accounts.

Provide weekly, monthly and quarterly performance feedback to Department Head

Ensures that all activities are within the rules and regulations of the banks, takes initiative while ensuring the best interest of the organization.

Drive Process Improvement to improve internal process & enhance customer satisfaction.

Setting and achieving targets.

Responsible for recruiting staff, interviewing.

Train, & help team members to ensure that the assigned objectives are being achieved in defined timelines.

Implementing policies that build trust between the bank and its customers.

Motivating and leading the bank staff.

SENIOR OFFICER – CORPORATE SERVICES BANKING (OPERATIONS)- MCB BANK LTD 2009 – 2013 Head Office

Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit our customers' needs. Main duties

Provision of customized and comprehensive support for Cash Management products to clients.

Effectively communicate and manage customers’ expectation with regards to the issue(s) raised.

Document and share best practices across the organization

Provide timely feedback and coaching to front liners, middle and back office on service gaps identified.

Recommend and promote staff for career advancement.

Review process & provide feedback to Marketing for new promotions/offers

Resolution of customer’s queries and provision of solutions to issues, simultaneously

Gather and analyze related MIS on service incidences for the organization

Conduct and coordinate meetings, huddles with Assistant Managers and Officers to cascade top-down information, strategies & share updates.

Inducting new branches on the network and educating them on commencing the necessary services of Cash Management products at the branch for each client.

Review employee’s performance appraisal semi-annually & annually.

Develop and build Senior Officers to become future leaders. OFFICER –CORPORATE SERVICES BANKING (OPERATIONS)- MCB BANK LTD 2005 – 2009 Head Office

Working as a Officer Operations (OG-III) in Transactions Banking Division of MCB bank Ltd; major responsibilities are:

Main duties

Adhere to efficiency standards of processing; monitoring and supervision of transactions, with zero errors & within the desired turnaround time to achieve work efficiency.

Balancing of daily collection figures & arranging customer funding accordingly to pre agreed manner to streamline work with priority.

Resolving all reconciliation issues pertaining to collections & collection account maintained by the department to avoid data discrepancy.

Resolution of all queries forwarded from customers & branches in minimum time to achieve high customer satisfaction.

Maintaining desired system/application to keep it ready for processing transactions of all existing & newly joined customers.

Providing support; motivation & guidance to processors working in their teams & retrieving daily updates/reports for efficiency & highly productivity. PREVIOUS CAREER HISTORY

United Multi Services

Office Assistant 2004 - 2005

Rajanis Departmental Stores

Cash Counter Incharge 2000 - 2004

Pakistan Molasses Company

Assistant to DGM 1997 - 2000

PROFESSIONAL SKILLS

Managing

Possessing the ability to build strong business relationships with individual and corporate clients.

Able to make effective decisions.

Having a excellent understanding of business operations.

In depth knowledge of competitors and their products and services.

Having high levels of integrity and honesty.

Excellent people management skills.

Working hard to ensure customer satisfaction.

KEY COMPETENCIES AND SKILLS

Management Information Team Management MIS

Team Leadership Customer support Client relations

Motivational Speaking Team Building Corporate Banking Other Certificates/Achievements

Collected certificate of Spot Rewards / Awards from MCB bank Ltd.

Collected certificate of “Service Team of the year” Rewards / Awards from MCB bank Ltd. Trainings attended:

• Collected certificate of “Business communication” as a trainee through MCB bank Ltd.

• Collected certificate of “Interpersonal Communication Skills” as a trainee through MCB bank td.

• Collected certificate of “EFFECTIVE MANAGEMENT” as a trainee through MCB bank Ltd.

• Collected certificate of “LEADERSHIP SKILLS” as a trainee through MCB bank Ltd.

• Collected certificate of “Newly Appointed Manager strategy” as a trainee through MCB bank.

• Collected certificate of “Anti Money Laundering” as a trainee through MCB bank. ACADEMIC QUALIFICATIONS

• M.Sc. from University of Karachi 1995

• Bachelor of Science from Urdu Science College (1992)

• HSC from Urdu Science College (1989)

• SSC (Science) from Ali Ali School (1986)

REFERENCES - Available on request.

PERSONAL DETAIL

Driving license: Yes

DOB: 11th May 1967

Marital status: Married

Advice for Contacting me

Email: adhsbv@r.postjobfree.com

Mobile # +92-332-*******

Mobile # +92-300-*******

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