Bonolo Phillemon

Motlhamme

ID: 920-***-**** ***

DOB: 1992/09/08

Nationality: South African

Marital Status: Single

Languages: Tswana, English, IsiZulu

Notice period: Immediately

Health: Excellent

Residential Area: Pretoria

Cell: 065-***-**** / 072-***-****

Email: adhsay@r.postjobfree.com

ABOUT ME

I am a young enthusiastic and motivated individual. I am goal driven, innovative and a team player. I lead a life of humanity and integrity. I possess good and effective communication skills and interpersonal skills, reinforced by theoretical studies that I have obtained. I am ambitious and impeccable as I am committed to my duties. I take criticism constructively, as I am willing to learn and develop my skills further. I am a professional and able to think on my feet, which has expanded my concrete thinking skills, resulting in effectiveness and productivity.

SKILLS

COMPUTER SKILLS

MS Office

CRM

Debt Collection Training (In-house)

PERSONAL SKILLS

Self-Motivated

Ability to work under Pressure

Time Management Skill

Inbound / Outbound / Customer Service Skill

Communication skill / Negotiation Skill

Telephone Etiquette / Listening Skill

Strong Communication and interpersonal skills.

Adaptability

Can work independently and as a team player

Fast Learner

EDUCATION

(2011)

GRADE 12

Berea Park High School

English

Afrikaans

Tourism

Life Orientation

CAT

Business Studies

Mathematics Literacy

(2013 Incomplete)

COLLEGE

Boston City Campus

COURSE: Music Digital Production and Composition

MP001: Music Production with Reason Software

MT001: Music Theory

MP002: Cubase and Audio Engineering Theory

MP003: Advanced Production and Post-Production

Working Experience

AskAfrika PTY Ltd (December 2018)

Call Centre Agent / Market Researcher

Duties:

-Calling consumers conducting research for a specific client or product

Electronic Toll Collection (March 2016 to September 2017)

Customer Service Agent / Consultant

Debt Recovery Consultant

Duties:

Inbound and Outbound

Receiving incoming calls

Solving customer queries

Collecting outstanding e-toll fees Capturing customer’s information

Updating Debtors personal information Payment

arrangements

Informing debtors about the consequences of non-payments

Systems Used:

CRM

: Log cases

View registered customers’ accounts

View enquiries

Wincollect

Debt collection

Ver-tex Solution (January 2015 to January 2016)

Debt Collection Agent / Consultant

Duties:

Contact debtors and implement repayment schedules and terms

Maintain security and confidentiality of company and customer

information

Collect outstanding debts from clients and achieve collection target to

ensure positive cash flow

Maintain debtor’s book to ensure that the debt status is accurate and

latest

Monitor slow moving accounts to identify delinquent debts and take

necessary action to recover the debts

Review collection queue to perform collection activities accordingly

Close a specific number of collection accounts each month to meet

assigned target.

Assist the company to take legal action against debtors by providing

necessary information

Reason for leaving: Resigned

PS (Cash Paymaster Services) (SASSA) September 2013 to January 2014

Moneyline Agent / Merchant

Duties:

Capturer and process loan applications

Assisted with ATM Card’s and Pin’s for Social Grant Card holders

Assisted them with loans granted

and loan repayments Attended

to social grant related queries and complaints

Provide customer centric service and queue

management in line with

Batho Pele principles

Reason for leaving : Contract terminated

REFERENCES

Molefe Ramutloa

Electronic Toll Collection

(HR Business Partner)

Tel: 011-***-****

Pertunia Khumalo

(Supervisor / Line Manager/ Team Leader

Ver-tex Solutions

Tel: 012-***-****

Mobile: 061-***-****

Mmarona Mokwena

SASSA (Admin Clerk)

Tel: 012-***-****

Contact this candidate