communications, writing skills, microsoft, outlook
Resume:
BIANCA SANTIAGO
Phone: 321-***-****
Email: **********@*****.***
Address: **** ********* ** *** **** Orlando,FL 32822
PROFESSIONAL SUMMARY
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director/ secretary role where I can utilize my education and experience to add immediate value to an organization. I'm a motivator, and focused on what I have to do to get tasks done.
EMPLOYMENT HISTORY
Amazon Warehouse: Warehouse Associate- Orlando,FL August 2020 - Current
Excel at customers needs by sorting and packing products and or items of their choosing, and sending them out to be inspected and shipped out. Work done in timely manner, wrap totes and bins, use of jacks to carry out products safely and securely, scanning items, restocking materials, finishing it off with quality results.
Universal Studios-Orlando,FL Merchandise Aug. 2019 – Present
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following demonstrations.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Transport, assemble, and disassemble materials used in presentations.
Identify interested and qualified customers to provide them with additional information.
Work as part of a team of demonstrators to accommodate large crowds.
Stock shelves with products.
Assist guests with any questions about the park, event, time schedules, and hours.
Perform package pickup duties, making sure guest merchandise gets sent to its designated area for them to pick up at a specific time.
Seaworld-Orlando,FL Food Service Attendant Feb. 2018 – Jun. 2019
Set oven temperatures and place items into hot ovens for baking.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Clean service or seating areas.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Receive and process customer payments.
Set up or restock product displays.
Slice fruits, vegetables, desserts, or meats for use in food service.
Take customer orders and convey them to other employees for preparation.
Take out garbage.
Wrap, label, or date food items for sale.
Clean or sanitize work areas, utensils, or equipment.
Describe menu items to customers or suggest products that might appeal to them.
Stock customer service stations with paper products or beverage preparation items.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Stock up the soda machines and slushee machines.
Marshalls-Orlando,FL Retail Oct. 2018 – Jan. 2019
Sales of products old and new.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Keep areas neat while working and return items to correct locations following demonstrations.
Sell products being promoted and keep records of sales.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Transport, assemble, and disassemble materials used in presentations.
Stock shelves with products.
Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
Maintain props and mannequins, inspecting them for imperfections and applying preservative coatings as necessary.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Fuddruckers -Orlando,FL Guest Service Ambassador Oct. 2014 – Mar. 2015
Check the quality of raw materials to ensure that standards and specifications are met.
Operate slicing or wrapping machines.
Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
Clean service or seating areas.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Prepare or serve menu items, such as sandwiches or salads.
Receive and process customer payments.
Set up or restock product displays.
Slice fruits, vegetables, desserts, or meats for use in food service.
Take out garbage.
Clean or sanitize work areas, utensils, or equipment.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Set up dining areas for meals and clear them following meals.
Deliver orders to kitchens, and pick up and serve food when it is ready.
Collect money for drinks served.
Check identification of customers to verify age requirements for purchase of alcohol.
EDUCATION
Associate of Arts: Psychology
Valencia Community College - Orlando, FL
Jun. 2010 High School Diploma
Edgewater High School - Orlando, FL
SKILLS
Fast Paced Experienced
Organizer Experienced
Customer Service Skillful
Communication Skillful
Typing Skillful
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