Operations Manager
Resume:
Jillian Garrett Neustel
Charlotte, NC 28214
*******.*******@*****.***
EXPERIENCE
LeanSentry, Ardmore, PA
Operations Manager: August 2018 – April 2020
Operations Specialist: January 2018 – August 2018
• Tracked and facilitated deal progress. Executed all supporting sales activities to drive deals to completion, thereby contributing to significant sales growth.
• Fostered team success by facilitating Agile project management and sprint-based goal tracking. Generated daily and weekly reporting to drive goals and strategy and to improve accountability. Organized and maintained all team calendars for both internal and external meetings. Set daily/weekly/global priorities for all sales- and customer success-based initiatives.
• Leveraged team member strengths to drive business outcomes, and used reminders or nimble problem- solving to address areas of growth.
• Designed company-wide policies for personal and professional success (i.e. vacation and absence coverage policy, GDPR policy). Maintained internal archival procedures and record retention policy.
• Maintained integrity across CRM and in-house database. Managed data tracking and quality assurance on tracked data, including periodic reviews.
• Oversaw all internal budgeting as well as external invoicing and billing activity. Forecasted the team's monthly/yearly expenditures and maintained budget compliance, including resource reallocation. Created and maintained templates for all quotes, statements of work, and invoices. Submitted and followed up on all invoicing documentation submitted to prospective and signed customers. Completed vendor registration and required security documentation. Worked with customer AP/AR departments to coordinate payment on invoices.
• Drove special projects: Prepared for content marketing by growing the founder’s social media connection network. Visually demonstrated sales successes to boost internal motivation. Analyzed customer behavior using Google Analytics. Generated reports to inform how company utilizes customer behavior data.
• Spearheaded all new staff hiring. Managed job board subscriptions and job postings. Created and managed candidate tracking/followup. Coordinated the interview process and tracked/synthesized interview project participation and results. Contributed to hiring/team-building strategy.
American Meteorological Society, Boston, MA
Production Associate, Google Applications Specialist: April 2014 – January 2018
Production Assistant: April 2012 – April 2014
• Reviewed individual submissions to field-leading atmospheric science journals for adherence to formatting requirements determined by peer review and production workflows.
• Provided customer service to authors as first point of contact for all incoming questions regarding the use of the Editorial Manager manuscript tracking submission system and other details of the AMS peer review and production processes.
• Kept clear and accurate records of the trafficking of individual submissions across multiple journals before and between rounds of peer review, and communicated with authors when appropriate to maintain rapid transition of manuscripts from authors to peer review staff.
• Requested, vetted, and processed the paperwork necessary to transfer copyright of manuscripts accepted for publication by AMS. Secured confirmation from every co-author if the title or author list of the manuscript changed in any way during the peer review process. Managed all staff participating in the copyright workflow.
• Participated in data collection for AMS’ CHORUS (ClearingHouse for the Open Research of the United States) membership; participated in similarity screening using iThenticate’s SimilarityCheck for submissions to all AMS journals.
• Functioned as primary orientation liaison to new team members, alongside the Production Team Manager.
• Provided assistance and education on Google Business Suite applications to staff inside and out of Publications Department.
Pearson Learning Solutions, Boston, MA
Proofreader: October 2010 – January 2012
• Proofread custom college textbooks in a wide range of subject matter against original manuscripts and production specifications to ensure accuracy of covers, internal art and graphics, copyright pages, references and citations, tables of contents, appendices, and indices. Completed work on over 1000 projects over the course of employment.
• Copyedited all keyed and original material, querying authors for clarity and content questions.
• Maintained the integrity of authors’ original work while upholding company standards for published material.
• Coordinated with Project Managers to follow tight project-specific deadlines within a high-volume environment. Specifically selected to proofread Chartered Financial Analyst (CFA) curriculum texts, one of the highest-priority and most detail-specific projects within the Production department.
• Designed, wrote, formatted, and edited a Proofreading department procedures manual to educate new hires in the intricacies of the department.
• Elected as Team Leader for cover proofreading and second-in-command for media projects and electronic proofreading.
EDUCATION
Bryn Mawr College Bryn Mawr, PA
Bachelor of Arts: English and History of Art (dual major)
Graduated May 2004
SKILLS
Professional: Exceptionally detail-oriented; Keen organizational skills; Learn quickly; Professional written and verbal communication skills; Time management; Multi-tasking; Effective team player; Strategic Thinking; Adaptable; Data Analysis; Self-Starter; Customer Service; Relationship Building; Problem Solving; Proofreading; Copy Editing.
Computer: Google Business Apps Suite; Microsoft Office Suite; Adobe Creative Suite; Google Analytics; Slack; Zoom; GoToMeeting; Zen Desk; Front Email Client; Pipedrive CRM; Editorial Manager and ProduXion Manager (Manuscript Tracking Systems); MathType; LaTeX; HTML.
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