Shawn A. Kumar CSM CSPO

Senior Product Manager

Denver, CO adhs98@r.postjobfree.com 303-***-**** www.linkedin.com/in/shawnakumar/

PROFESSIONAL SUMMARY

●Motivated, results-oriented product manager and owner with nearly 20 years of experience analyzing market trends, identifying opportunities, and driving product strategy from inception to profitability in the B2B space.

●Highly collaborative leader with a knack for aligning marketing, technology, and development teams around a strategic direction to address client pain points and serve stakeholder goals.

●Adaptable problem solver known for leveraging a diverse background in web development, quality assurance, project management, and technical training to troubleshoot issues and develop creative solutions for businesses.

CORE COMPETENCIES

Project Management Agile/Scrum Leadership Presentations & Communication Ideation & Prototyping

User Experience Mapping Design Thinking Go-to-Market Strategy A/B Testing Analytics B2B Strategy

Jobs to be Done Quantitative/Qualitative Analysis SEO Quality Assurance Data-Driven Customer-Centric

PROFESSIONAL EXPERIENCE

BCD Travel, Denver, CO April 2018 – Present

Senior Product Manager

●Define and execute product strategy by driving ideas, roadmap, KPIs, and goals for web and backend products.

●Optimize implementation by creating business cases and user stories to guide teams and development.

●Drove customer discovery, feedback, user research and journey mapping that led to a prototype and MVP mobile app release.

●Increased active user adoption rates 10% on DecisionSource Reporting Platform.

●Foster relationships with internal and external stakeholders to identify, develop, and deliver products that enhance user experience and increase commercial opportunities across client segments.

●Coordinate with the technology team of 6 to drive technical vision and delivery of product roadmap.

●Work collaboratively with cross-functional teams in front end development, data, and data science.

●Determine product messaging, positioning, and go-to-market strategy by collaborating with the marketing team.

●Identify gaps in market trends by analyzing competitive landscape and conducting feasibility studies.

atEvent, Denver, CO August 2015 – April 2018

Technical Product Owner/Manager

●Defined stories, prioritized backlog, and streamlined execution as mobile and backend application product owner.

●Developed iOS and Android mobile app from inception to profitability that enabled conference attendees to scan badges and automatically upload data to CRM systems which increased adoption rate 15+%.

●Achieved highest value for enterprise customers and met market needs and user demands by strategizing and prioritizing optimal features on the product roadmap for backend SaaS tools and mobile apps.

●Gathered data from Google Analytics, Splunk Mobile, interviews, and surveys to determine strategic direction.

●Increased adoption rates 5% by enhancing API capabilities across the platform

●Collaborated with sales, marketing, and support departments of 6 to 8 to develop and implement a company-wide go-to-market plan for front-end web and backend admin products on all major releases.

●Coached 8 QA engineers and developers on Agile/Scrum by defining user stories, meeting with cross-functional teams, identifying sprint priorities, and driving companywide adoption of best practices.

●Communicated with stakeholders on mobile and backend platform progress, goals, releases, and challenges.

Iron Horse Interactive, Denver, CO February 2009 – August 2015

Project Manager QA Manager QA Engineer

●Developed product marketing strategy, coordinated with the technical team, and drove solutions across a distributed development team to ensure timely release.

●Outlined objectives, project plans, and evaluation measurements for the engineering team.

●Built quality assurance department from the ground up and hired and developed 6 QA analysts and automation engineers to perform testing best practices resulting in a 6% reduction in major bugs after product release.

●Implemented QA practices for optimal ROI, including testing productivity, testing coverage, and automation.

●Developed and supported QA automation, test framework, test cases, and automation strategies to streamline product testing efforts and meet committed delivery dates.

IQNavigator Beeline, Denver, CO July 2008 – February 2009

Product Manager

●Managed a project life cycle from ideation to release and defined requirements for application feature functionality.

●Researched qualitative data for product releases and performed in-depth customer reviews to find a root cause of enterprise client challenges and develop the best solutions for services procurement software.

●Developed business requirement documentation and assisted the technical team with technical documents.

●Ensured strong product positioning by coordinating with the marketing department.

VoipReview.org, Denver, CO

Technical Project Manager April 2008 – April 2009

●Guided development team of 4 and managed 12 annual website releases from initial ideation to execution.

●Developed strategic high-level initiatives targeting B2B market for future scalability and performance needs.

●Utilized Omniture to analyze and adjust the site as part of an ongoing effort to achieve optimal search engine rankings.

Google WorkForceLogic, Mountain View, CA (Remote) October 2005 – August 2007

Quality Rater

●Performed QA testing for Google engineering team to ensure special functionality for the search engine platform.

●Conducted research projects and analyzed query results to improve Google search engine algorithm.

●Provided feedback to the engineering team on UI design, usability, and search engine functionality by analyzing QA data and research.

Early Career: Liquid Media Design, Web Developer Project Manager Partner (March 2002 – April 2007)

TECHNICAL SKILLS

API Integration Eloqua Salesforce Marketo HubSpot Jira Slack Trello Aha Balsamiq

Google Analytics Splunk Joomla WordPress Photoshop PHP JavaScript SQL Git

EDUCATION & TRAINING

University of Colorado, Denver, CO, Dual MBA in Information Systems and International Business

Colorado State University, Fort Collins, CO, Bachelor of Arts, Economics

AI Product Manager Nanodegree Program, Udacity (May 2020)

Product Management: Building a Product Roadmap, LinkedIn (January 2019)

Certified Scrum Product Owner (CSPO), Scrum Alliance (September 2015)

Certified Scrum Master (CSM), Scrum Alliance (November 2014)

Google Digital Analytics, Google (October 2013)

ClearCase Consultant, Rational Software (October 2005)

Additional Languages: Spanish

ASSOCIATIONS & PROFESSIONAL AFFILIATIONS

Agile Denver, Member January 2015 to Present

Scrum Alliance, Member November 2014 to Present

Peace Corps, Volunteer August 1998 to August 2000

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