FARAH NACEUR

ADMIN -ASSISTANT FRONT OFICE

PERSONAL SUMMARY

I believe my years of work experience as a receptionist, as well as my communication and technological skills, make me an ideal fit for the position. I have several years of receptionist experience, including working in a busy work environment with multiple phone lines and a large professional staff i can therefore handle the bustling environment of a large of office. I have strong written and oral communication skills. At my current job, I greet about twenty-five to fifty clients per day, answering questions about the company and directing people to the correct needs. I also call dozens of clients per day to confirm appointments and send emails every day to clients have experience with a variety of software programs, including Microsoft Office QuickBooks opera system also comfortable using multiple scheduling platforms including Mind Body and Timely At my current job

COMPTENCE:

Word, excel, opera system

English, Arabic, French speaker

Problem solving skills, leadership

CONTACT DETAILS

M: +971-***-****-**

E: adhs90@r.postjobfree.com

DOB: 23/10/1990

UAE Driving license: Light Vehicle

Nationality: Morocco

EXPERIENCE

ASISTANT FRONT OFFICE–ADMIN - MAJLIS

GRAND MERCURE ABU DHABI DECEMBER 2017-present

Provided customer service and support, responded to customer inquiries and questions, resolved customer problems responsible for providing a friendly welcome high-quality service over the phone to guests. Constantly portraying a highly professional image of the company, paying particular attention to guest satisfaction & efficiency. Maximize sales revenues through up selling and marketing programs Provide information and literature about the hotel in person and via telephone, emailing

CUSTOMER SERVICE Representative Arabian Automobiles Company LLC Ras Al Khor Dubai 2015/2016

Knowledgeable and dedicated customer service professional solid .team player with outgoing positive demeanor and proven skills in establishing rapport with client. Motivated to maintain customer satisfaction and contribute to company success specialize in quality speed and process optimization articulate energetic and results oriented with exemplary passion for developing relationships cultivating partnerships and growing businesses

DENTAL RECEPTIONEST Clinic Ibn Nafis Marrakech 26/05/2012 01/10/2014

Greeting patients as they arrive and answering the phones. Scheduling and cancelling patient appointments. Completing and filing insurance forms and dental billing records. Translating dental services into proper billable codes. Managing office inventory and supplies. Communicating with dental supply vendors. Handling test results including x-rays. Office duties including document filing, scanning, and creation

EDUCATION

01/01/2011DIPLOMA HOTEL MNAGMENT, INSTITUT TECHNOLOGIE HOTEL TOURISTIQUE, MOROCCO

02/03/2009 BACHELOR DEGREE H Management Ibno Zoher Morocco

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