Chantel S. Scott

***-** ******* ******* ******* Estates, NY 11432 Phone: 347-***-**** E-Mail:adhs4s@r.postjobfree.com

Objective

Highly capable health professional offering 12 years of experience in various aspects of health administration ranging from project management, to quality and performance improvement initiatives. Takes an ethical approach, enthusiasm, ability to work with individuals on various levels of an organization, attention to detail, and ambition has resulted in many achievements including the induction into Hofstra University School of Health Sciences and Human Services Upsilon Phi Delta.

Core Knowledge and Skill

• Public & Community Relations

• Patient and Family Support

• Performance Improvement and Quality

• Project Management/Coordination

• Healthcare Regulatory Compliance

• Continuous Improvement Process

• Health Management and Administration

Education

Queens College, Flushing, NY Summer 2018

Project Management Professional Certificate

Hofstra University, Hempstead, NY May 2014

Masters of Health Administration-Academic Honors - Upsilon Phi Delta

York College, Jamaica, NY January 2012

Bachelors of Science Community Health Education

Experience

Performance Improvement Coordinator, Northwell Health Nov. 2016 -Present

Institute of Clinical Excellence & Quality

Identify quality improvement opportunities through data analysis by working collaboratively with System Quality Management vendors, Hospital Quality Management staff, Health Information Management, Finance, Patient Experience and Information Technology departments

Assists in the systematic measurement and assessment of performance indicators; identification of Quality Improvement opportunities through analysis of data; development of performance improvement; implementation and education of improvement activities; and evaluation of improvement effectiveness.

Implements quality initiatives focusing on systematic measurement and assessment of the core measure participation program, interpreting medical record error reports across system hospitals

Coordinate with the data vendor to ensure compliance with The Joint Commission and Center for Medicare and Medicaid Services measure requirements and submission deadlines

Develops daily performance improvement plans for a team of ten nurses, maintain database warehouse and design complex data driven presentations.

Maintains data repository and conduct analysis of activities related to Quality Management initiatives.

Assists System hospitals with report manipulation, interpretation and data analysis.

Supports Quality Management leaders relating to measure definitions, reports, and web-based tools.

Participates in System Quality Management performance improvement task forces.

Executive Assistant, Northwell Health Feb. 2012 - Nov. 2016

Employee Health Services

Vital team member tasked with managing and coordinating daily operations of an Occupational Health and Safety Clinic servicing an average of 500 clients (internal and external to organization) a week.

Development, delivery, and execution of critical Occupational Health Clinic programs including but not limited to Respiratory Protection Fit Testing, Resident Onboarding, Ebola Awareness and Health Compliance, and Influenza Awareness.

Project Lead tasked with ensuring internal and external transfer of information critical to site daily operation.

Provide assistances in preparation of reports for Occupational Safety & Health Administration & other regulatory agencies.

Responsible for tracking and reporting healthcare related compliance for department personnel and employees at various levels of the organization.

Collaborates with 11 EHS site managers throughout the Health System on regulatory & departmental policies

Assess business need of projects, including staffing resources, scope creep and team communication.

Develops status reports, flow charts of standard operating procedures and report out guidelines.

Patient Access Services Representative, Northwell Health Oct. 2008 - Feb. 2012

North Shore University Hospital

Responsible for initiating medical triage for patients for hospital Maternity and Scheduled In-patient visits.

Improved a computerized system designed to collect personal identifying information resulting in a high rate of accuracy and transfer of information.

Assisted the department with achieving a high patient satisfaction rating by ensuring healthcare and services were adequate and timely.

Standardized the patient record data collection system by using a simplified and user-friendly filing system.

Critical role in various patient safety related initiatives including the departmental Emergency Response System.

Intake Coordinator, Seafield Services Nov. 2006 - Oct. 2008

Seafield Mineola Outpatient

Initiated the patient intake assessment process for potential clients by completing a substance abuse and mental health pre- screening.

Calculated daily and monthly statistics with the goal of reporting the patient demographic and population.

Input, update, and track New York State OASAS admission, discharge, and monthly reporting forms.

Assisted clients in applying for Medicaid and coordinated patient interaction with the Dept. of Social Services.

Assisted with the insurance verification process for current and potential clients.

Computer Skills

Microsoft Suite

Microsoft Office

Microsoft PowerPoint

Microsoft Visio

Microsoft Project

Microsoft Access

REDCap

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