Marketing Customer Service

Shannen Harper

949-***-****, adhs4g@r.postjobfree.com

PROFILE Passionate marketing and technology graduate looking to further develop skill set within a marketing role. Possess a B.A. in International Business and Marketing and a MSc Diploma in Software Development. I have 5+ years experience in customer engagement, compliance and customer service. EMPLOYMENT HISTORY

Aug 2015 — Sep 2018 Application Processing Officer, Disclosure Scotland Glasgow

• Customer service based to which communicated directly with applicants using formal communication skills both written and verbal.

• Analyzed large amounts of data, handled complaints and user requests while meeting daily processing targets.

• Extensive use and understanding of Microsoft office 365 Suite.

• Gave users accurate timescales and managed expectations based on the work. Also, prioritized user needs based on company expectations and ability.

• Work well within a team to support operations while also working well individually to make sure my work is completed in a timely and accurate manner.

Mar 2019 — May 2020 Compliance Officer, Disclosure Scotland Glasgow I received a promotion within the organization.

• Analyzed complex legal documents to correctly communicate with B2B clients.

• worked closely with senior managers in helping develop and set up a new department.

• Reassessed current procedures to understand the practices that could be improved by the organization and created reports based on data collection.

• Provided ongoing support to maintain and uphold the compliance program.

• Provided valuable compliance advice to the business unit management regarding policies, controls, and procedures.

• Prepared accurate reports for filing.

• Act as an effective liaison with regulatory agencies. Sep 2018 — Dec 2018 Bank Teller, JP Morgan & Chase Newport Beach

• Receiving the working cash for the day and counting it before the shift begins.

• Accepting deposits of both checks and cash and validating deposit slips.

• Processing cash withdrawals.

• Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults.

• Receiving payments for bills, loans and mortgages.

• To answer queries and to assist customers with account related issues.

• To carry out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks and money orders.

• Balancing of the checks and cash at the end of every day. EDUCATION

Sep 2009 — Jun 2013 High School Diploma, Newport Harbor High School Newport Beach 4.0 GPA

International Baccalaureate Diploma

Awarded: Seal of Bi-literacy from the state of California Sep 2014 — Sep 2018 Bachelors of Arts Honors, Glasgow Caledonian University Glasgow BA International Business and Marketing Hons

Awarded: Upper Class 2:1

Dissertation: The impact of gender neutral advertising on Children and the current toy market. Developed student marketing campaigns for events on campus including digital and face-to-face marketing strategies.

Sep 2019 — Sep 2020 MSc Diploma Software Development, University of Glasgow Glasgow 1 year conversion course in learning languages such as Java, Python, SQL, Javascript, HTML, CSS, AJAX, JSON, JQuery and Machine Learning(AI).

Learned to analyze complex data sets and produce algorithms for software engineering based on the task required. Learned how to debug previously written code and code that I had written. Also experience with Spring frameworks, Maven building tool, Git, Agile, and Scrum Feb 2019 — May 2019 Web Design Course, City of Glasgow College Glasgow Night class to learn HTML and basic web design (CSS). Aug 2020 — Present Currently learning Adobe Creative Cloud - InDesign, PhotoShop, Illustrator

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