David T. Jones

**** ****** **. *********, ******** 60422 312-***-**** adhrzt@r.postjobfree.com

“David is a multi-tasking, team-oriented, responsive professional who is knowledgeable, dependable, thorough, engaging, precise, pleasant, & exemplary. He consistently demonstrates initiative and persistence, with a knack for exceeding expectations, meeting and/or beating deadlines, and completing projects at or under budget.”

~ Core Competencies ~

Solutions & Issue Resolution Expert Team Builder & Leader Adaptable & Flexible Innovator Strong Verbal and Written Skills

Agile/Scrum Results Driven Partner Trainer, Educator, & Mentor Pressure Resilient Analyst

~ Professional Work History ~

Fiserv Technologies, Chicago, Illinois Dec 2017 - Current

Sr. Release Manager

Manage integration of release and change management process into Product Delivery Lifecycle

Manage Design and implementation changes from End to End "E2E"

Managed work flow automations (ERP), Service Now, Jenkins, CI/CD

Manage Improvements and quality programs

Experience Linux and AIX Administration and Environment Changes

Facilitate Agile methodologies and Software Developments across the enterprise

Manage ITIL's release and Deployment Management processes across the enterprise

Manage Change Advisory Board (CAB) structure and approvals, Change Control Board (CCB) (infrastructure, stage code, environment changes & hotfixes) and configuration management database (CMDB)

Manage all related changes, while providing leadership and governance over all changes required in the same week/day, ensuring all the client’s changes follow all defined processes.

Facilitate weekly BAC change meeting with respective internal teams to include impact analysis, planning and risk reduction efforts related to all client proposed changes with the goal of maintaining optimal performance for day-to-day operations while ensuring stability and predictability of the IT environment.

Manage APL deployments, validations and servers.

Manage ITIL standard methodologies across enterprise

Manage technology, products, content projects and change requests across enterprise

Coordination and testing deployments across the enterprise and India.

Manage Environments (upper and lower) changes

Experience Source control concepts (checking in code, branching, checking out)

Experience ServiceNow, CA release automation, Agile / Scrum development, and IT Infrastructure Library (ITIL)

Experience JIRA, PowerShell, SharePoint, CA, Jenkins, Service Now software, Change Management System (CMS), Mainframe apps, SQL, JAVA, COBOL, NET, IBM Technology suites, Phython, C# languages and writing scripts.

Blue Cross and Blue Shield Of Illinois, Chicago, Illinois 2006 - 2017

Technical Release Manager (Dev Ops) – 8 employees. Responsible in managing matrixes and enterprise Release implementations. Coordinate major business releases and initiatives. Manage relationships between the Blue Chip Application Groups, and various ITG and business areas, including (conversions, migrations, and/or exchanges, integrations, defects and upgrades). In addition, manage project teams and business partners to ensure the project and/or Release is on track and as scheduled. Adhering to and reporting on business release implementation activities, work load balancing. Knowledge of FACETS and enterprise claims processes and NET language. Knowledge of JIRA, ClearQuest, Salesforce, CA, Jenkins, and Service now software tools.

Manage and understand the technical components of various applications, and leading release management and testing process components for improvement initiatives.

Conduct and execute Implementation planning, Release management, Process Improvements.

Participate in CAB meetings to discuss release scope and/or roadblocks.

Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists, Produce Deployment, Change Orders and Implementation Plans.

Coordinate weekly Release Reporting and status updates to direct manager and senior ITG and business leadership.

Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes, release scripts and implementation planning.

Manage SDLC, test plans, QA, defects, Agile framework changes and project scope.

Manage relationships and coordinate work between different teams at different locations.

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

Worked and managed (Non-technical: process improvement, project leadership, ability to take charge).

Manage and own process of software releases.

Resolved deployment and code issue resolution.

Excellent organization and collaboration skills.

Manage all ITG (infrastructure, development, change management processes)

Fully managed and deployed salesforce integrations lifecycles.

Manage configuration CI’s: i.e., hardware, software, people, and documentation.

Experience with Change Management System (CMS): Software tool or combination of tools utilized for the request, approval, tracking and details of changes.

Familiarity with source control concepts (checking in code, branching, checking out)

Experience Agile Methodology

Experience writing scripts for automation processes.

Experience with mainframe applications

Experience with SQL, JAVA, Phython and C# programming languages.

Successfully implemented and deployed (systems upgrades, code changes, claim adjudication, application changes) releases across all 5 (IL, NM, OK, MT and TX) enterprise plans.

Supervisor, Refund & Claims Management - SSO Claim Recovery 2012-2013

Overseen the day to day operations of the R&RM team to include Refunds, Recovery and FSS

Maintenance. Monitor claim related items for SSO. i.e., Blue-chip, IMAGE and ECM.

Provided support, coaching, training and other resources as needed for employees to fulfill their

assigned responsibilities and goals. Includes continuous development and team rapport. Identify

Opportunities for employee and operational improvements.

Tracked and monitor employee performance (production & quality) against established standard,

providing feedback on a weekly/monthly basis. Develop means to measure and track all job

duties within span of control. Provide guidance for performance improvement. Conduct

evaluations as required.

Monitored and track all inventory, mailboxes and lockboxes to ensure timely processing according to established priorities and guidelines.

Responded to and resolve complex inquiries (internal and external), employee issues and problems.

Monitored, track and approve attendance payroll.

Extensive Knowledge of the union contract, HR and departmental guidelines and standards.

Monitored collection activity and process write offs

Monitored unidentified activity and review write offs when received from Finance on a quarterly basis.

Provided documentation and review for various FSS audits. Met with auditors and provide workflow walkthroughs. Review MAR documentation and assist with updates as required.

Initiated and managed Clarity quality and controls for the department.

Supervisor, Image, Claims & Processing Unit 2011-2012

Responsible for daily supervision of 19 subordinates, which includes coaching, developing, education and directing activities of employees supervised. Plan work assignments in order to obtain optimum utilization of employees’ time and skills. Develop and monitor operating procedures, controls and support functions for the department. Follow-up on work assignments to assure compliance with schedules are met.

Resolve exceptions and problems that have been diverted from normal work flow.

Implement programs for training and cross training of all employees within work area.

Responsible for employee production and quality performance standards, production statistics and the operating controls. As well as Clarity controls and updates

Testing and coordinating Image Plus enhancements, Captiva and ECM version Releases and Mainframe Systems.

Created training manuals and work flows for department and division.

Maintain or develop statistical information necessary for preparation of reports or maintenance of operating controls.

Maintain relationship with internal/external departments and agencies to discuss issues.

Monitor performance and ensure internal, state and federal standards are met or exceeded.

Support divisional corporate goals in meeting Blue Card Index scores monthly and following BCBSA ITS policies.

Provide ITS education and support from a technical and inquiry perspective to internal/external customers including creating and distribution of training material.

Proactively look for improvements in processes for the division.

Participate in work groups and committees. i.e., CORE, ITG/CPE.

Create test claims, review internal test results, and interface with Data Processing on system problems; research problem files, and initiate corrective action.

Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Project Manager / Information Systems Analyst - Enterprise Content Management 2007-2011

Coordinate establishment of information priorities across the EISM organization. Develop and manage the relationship between the information technology group and internal/external clients having complex, relatively unstable business and technical environments. Develop and maintain project plans, issue logs, minutes, charters, requirement documents, and other project documentation. Establish and maintains processes and mechanisms to ensure successful completion of projects, schedules and coordinates project team meetings, including developing and distributing agendas, documentation and dissemination of results, responsible for analyzing/coordinating requirements, defining project scope, translating business requirements into use cases, activity or flow diagrams, and participating in project management activities; performing business research to identify gaps between current state and future vision; conducting interviews with customers and enterprise experts; maintaining project documentation; and working closely with the IT team, Interview SME’s, vendor partners, and end users to interpret and document functional and nonfunctional requirements. Managed training activities for the division, developed and maintained training materials; coordinate and lead training sessions; interfacing with internal/external departments, clients, and ITG.

Document requirements, trace to test cases, logical design and end user documentation

Formulate best practice business processes utilizing cases and modeling tools.

Release management for all projects deployed as well as for various programs, products, infrastructure, and enhancements.

QA testing with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Utilize a various software tools (IBM Rationals, Requisite Pro, Clear Case, QTP and Clear Quest)

Perform system analysis, ad Hoc testing, claims and image plus testing, and project management duties

Maintain system functionalities and enhancements

Testing various systems across the enterprise, created and documented processes and procedures

Monitor technical system integrity and insure regulatory compliance

Proactively communicate and collaborate with external/ internal customers and project team members

Analyze information needs, functional/business requirements and produce deliverables

Interface between internal/external customers and software development teams for requirement assurance

Develop requirement specifications according to standard templates, corporate processes and guidelines

Collaborate with developers and subject matter expects (SME), establish technical vision

Analyze trade-offs between usability and performance needs

Conduct and implement various testing methodologies, business release implementation for all projects.

Developed and loaded contract and benefit booklets for Enterprise using ECM and Blue Enterprise Search Technology

Project Planning and Controlling, facilitate training, designed surveys, advise/assist all levels of management

~ Education ~

Governors State University Current

MS, Political Justice Studies Spring 2020

BA, Interdisciplinary Studies/Business Administration 2015

Prairie State College

AAS, Liberal Arts 2011

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