S

Charnelle

Smith

917-***-****

charnellesmith*017@

gmail.com

Virginia Beach, VA

23455

OBJECTIVE

Proficient Program Coordinator with broad-ranging expertise in managing well run operations including administration and high-quality programs. Highly skilled in overseeing all aspects of program development, including data collecting and championing strategic visions. Demonstrate open and clear communication style and self-motivated approach skills which drive teams toward success and sustain organizational missions.

SKILLS

• Fiscal budgeting knowledge

• Grant Writing

• Relationship development

• Planning and coordination

• Report creation

• Standard operating procedures

• Program management

• Partnership Development

• Data Collecting, Data evaluation

• Spreadsheet development

• Performance standards and analysis

EXPERIENCE

Program Coordinator (In Home Manager)

Virginia Beach, VA

Community Services of Virginia/ Dec 2019 to Current

• Planned and coordinated a program and its activities including development of individualized service plans and quarterly person-centered plans to promote physical and social development.

• Implemented policies and practices, maintaining schedules and tracking of staff timecards, scheduled and organized meetings, ensured software programs were used correctly for all operations.

• Engaged closely with staff to uncover issues, determine appropriate solutions and offer assistance with expectations of the work environment.

• Planned, directed and coordinated all programs and services. Administrative Assistant

Sarasota, FL

Shekinah Glory/ Aug 2019 to Dec 2019

• Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.

Student Intern-Executive Track

Orlando, FL

United Against Poverty/ Jan 2019 to Apr 2019

• Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.

• Liaised with management and instructors to receive constructive criticism for areas needing improvement.

• Used library and scholarly databases to locate reliable resources.

• Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.

Case Service Manager

Altamonte Springs, FL

Senior Nannies/ Oct 2018 to Jan 2019

• Adhered to customer service standards to foster satisfaction and retention. Motivated, led and supported employees to maintain low turnover. Created employee work schedules to keep shifts properly staffed.

• Hired, trained and developed service department staff to drive performance.

• Maintains documentation records in Clearcare database system, performed payroll duties including verifying timesheets and payrates and serving as a liaison between associates and Operations Manager.

• Answered phone and took inquiries or messages using professional technique. Staffing Coordinator

Orlando, FL

Spring Hills Home Care Services/ Aug 2015 to Oct 2018

• Promoted from activities assistant to staffing coordinator within a year and a half of hire due to diligent work ethic.

• Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.

• Accomplished multiple duties, including strategic workforce planning, new employee onboarding, labor relations and health benefits administration.

• Calculated and applied wage garnishments, produced and filed payroll reports biweekly.

Direct Support Professional (Lead)

Orlando, FL

Central Florida Communities Lakeview Court/ Jul 2013 to Jul 2015

• Promoted from Direct Support Professional to Lead DSP and also from Lead DSP to Acting Director Assistant within a year of hire.

• Prepared food and helped patients eat to support healthy nutrition.

• Ensuring that proper medication/therapies or other services are provided according to the Service Plan for that individual.

• Oversaw and planned resident schedules by coordinating, exercise routines, recreational activities and family visits. Helped clients with personal needs from exercise to bathing and personal grooming. Led physical therapy activities to help patients regain range of motion, build muscle and heal injuries. Baker (Cashier)

Orlando, FL

Cheesecake Factory/ Nov 2012 to Jul 2013

• Operated cash register, collected payments and provided accurate change.

• Processed all sales transactions accurately and promptly to prevent long customer wait times.

• Offered product samples and answered questions for wholesale customers.

• Maintained current knowledge of pricing, ingredients, product availability and current promotion.

Direct Support Professional

Ocala, FL

Res Care/ Feb 2012 to Feb 2013

• Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

• Enhanced patient wellbeing by supporting participation in recreational activities.

• Documented current patient information to update the nurses, including vital signs, behaviors and eating habits.

• Monitored client's well-being, safety and comfort under direction of physician. EDUCATION AND TRAINING

Master of Nonprofit Management-MNM/Master of Public Administration University of Central Florida (Expected graduation in May 2021) Orlando, FL

Bachelor of Arts-Radio/Television Production

University of Central Florida (August 2018)

Orlando, FL

ACCOMPLISHMENTS

Recognized in the Interface Council of Central Florida Newsletter – Orlando, FL Recognized in the Interface Council of Central Florida Newsletter- Orlando, FL April 2019

· Completed research on the relationship of poverty and tobacco use.

· Links for Newsletter articles:

http://hosted.verticalresponse.com/1480019/98bd128a12/545889687/637bf8f809/ https://uporlando.org/smoking-and-poverty/

Certificate of Participation-The 30th Seoul Case Study Program- Seoul, Korea October 2019

• Recognized for the participation in the case study of policy management in Seoul.

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