Kerry L. Finstad

adhrx8@r.postjobfree.com

214-***-****

The Colony, Texas 75056

LinkedIn profile: https://www.linkedin.com/in/kerryfinstad/

EXPERIENCE SUMMARY:

Experience in overseeing projects from initiation to completion. Skilled in facilitating large organizations by supporting the delivery of new and existing products and business enhancements that empower individuals and organizations to improve their quality and productivity.

ROLES:

PMO Coordinator, Junior Project Manager, IT Project Coordinator, Program Manager I, Project Manager I, Project Administrator, Internet Commerce Support Lead; Portfolio Project Coordinator

PROFESSIONAL STRENGTHS

Google Suite

MS Teams

Smartsheets

Power BI

ServiceNow

Agile / Waterfall

PMBOK

Azure

Lean Six Sigma

QuickBase

Visio,

Outlook,

SharePoint

MS Project

PowerPoint,

SalesForce

SAP,

Clarity,

MS Excel

Zoom

Strategic planning

Change management

Business process revisions

Relationship management

Project process modernizations

Client Communication

Resource Allocation

Stakeholder Management

Developed project plans with tasks milestones, deliverables, and financial forecast

Tracking project risks and providing mitigation plans

Performance Team building

Operational processes

Project Life Cycle

SDLC

Resource and vendor management

Quality management

CRM strategy

Cost control

Managing technical installation teams

Key performance indicators (KPIs)

Web and Productivity tools

Monitoring

Lotus Notes

Customer Relations

Vendor Management

Accounts payable

Project Lifecycle

Data Integrity

Identifies and resolves issues and risks

Skype, WebEx/Webinar

Ariba/SAP

Professional Experience

GENERAL DATA TECH, L.P. (GDT)/ Alorica SEPTEMBER 2019 –April 1, 2020

Senior Associate Project Manager (Remote)

●Lead Networking and Data Center Closure project meeting, record meeting minutes and distribute to stakeholders, upload to SharePoint

●Managed the installation of Cisco access and distribution switches on client network systems, update wireless and software as necessary.

●Managed transition of delivery service agents from on-site to work at home

●Gather server and application information for Data Center closure

●Managed the transportation of hardware from a closed data center to a new data center or storage facility.

●Track status of action items, risk, and issues

●Support the Project and Program Manager in the creation of executive-level reports

●Daily Delivery Site review- examination of site document, discussion, and evaluation of configurations, analysis equipment required for site migration and equipment on site

●Daily Site Migration Status – check upcoming sites migration readiness, asses open issues from migrated sites, review and discuss change requests

●Site Survey Review- site survey documentation review and sign off by site team

●Tracking site surveys for accuracy, and ensure timely completion

●Track network equipment orders from submittal to site delivery to ensure accuracy.

●Track changes order in ServiceNow to ensure the process is followed and approvals are obtained in a timely manner

●Create, assign, and track project tasks in ServiceNow to ensures assignment to the appropriate resource, the status of progress, and escalation to appropriate team if needed

●Track project team progress, ensure documentation been handed to over to the engineering team, ensure metrics and reports are completed in a timely manner

●Update SharePoint sites, create and update project documents and process, create and update processes and procedures.

SENIOR CARE CENTERS (CONTRACT) – DALLAS, TX - FEBRUARY 2019– SEPTEMBER 2019

PMO/IT PROJECT COORDINATOR

●Support IT Governance process and procedures

●Work with legal counsel onboarding new operators

●Set up Owner Cloud data rooms and provide internal and external access

●Delivered support for new operators of transitioned facilities

●Tracking of IT & Non-IT equipment for 100 plus facilities

●Manage logistics of project meetings, training, off-site meetings

●Transcribe meeting minutes and risk, issues, and action items

●Track status of action items, risk, and issues

●Revise the project schedule with defined activities, milestones, and resources

●Provide onboarding assistance to new hires

●Produced templates and prepared or crafted process revision

●Provide support to multiple projects simultaneously

●Manage small scale, low-risk projects

●Established project timelines and resource support needs

●Provide effective communications to project and enterprise stakeholders

●Create Adhoc project documentation, deliverables, presentations upon request

NTTDATA SERVICES (CONTRACT)/ TRINITY INDUSTRY – DALLAS, TX – JUNE 2018-DECEMBER 2018

PROJECT PROG. MGMT. SENIOR ANALYST

●Update the program/project schedule using MS Project to determine the critical path.

●Logging and Tracking Change Management requests

●Analyzed program schedule for errors, risks, and opportunities.

●Evaluated program resource allocation to determine constraints.

●Corroborated with SR. Project and Program Manager in the creation of executive-level reports and presentations.

●Assemble the information from the various project teams, consolidate information, and create status updates.

●Manage program risk and issue logs, decision log, and change request process.

●Create and update program process and procedures

●Onboarding/ Offboarding of resources – badges, Network access, VPN access, etc.

●Organized training and workshops – invitees, conference rooms, and visitor access

●Attend Infra / Apps/ Executive meetings, recording meeting minutes, upload to SharePoint and distribute to stakeholders

●Supported SR PM’s with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software (HR, procurement, accounting)

●Provide project team with- access to servers, SharePoint access, project schedule updates, record meeting minutes and distribute out to appropriate teams and SP sites

●Assisted PM in managing project budget forecast monthly and quarterly

CALANCE (CONTRACT) / TOYOTA FINANCIAL SERVICES - PLANO, TX, - FEBRUARY 2018 – MAY 2018

PROJECT MANAGER I

●Chair - weekly Program Risk and Issues meeting with 90 % closure rate

●Chair - Bi-weekly PMO Team meeting

●Chair - weekly Project Leads team meeting

●Input project tasks, assign resources, create Risk and issue and create reports in Clarity

●Revise the program schedule using MS Project and determine the critical path.

●Analyze program/project schedule for errors, risks, and opportunities.

●Analyze program/project resource allocation to determine constraints.

●Support the Project and Program Manager and creation of executive-level reports and presentations.

●Gather information from the various project teams, consolidate information, and create status updates.

●Work closely with budget management and scope management to ensure alignment

●Completed program risks, issues, decision log, and change request process.

●Create and update program process and procedures

●Creating, submitting, and providing change management for project team requests

●Assisted PM in managing project budget forecast monthly and quarterly

INSOURCE (CONTRACT) / PIZZA HUT CORPORATE - PLANO, TX AUGUST 2017- FEBRUARY 2018

PROGRAM MANAGER

●Completed implantation/ deployment POS systems to 560 stores to convert eight franchise POS systems to one POS system.

●Coordinated the cabling installer and HW vendors to ensure on timely delivery to franchises stores via QuickBase

●Generated and maintained reports in QuickBase for communication with C level

●Updated and created process/procedure documents for the Implantation team

●Creating and running reports in QuickBase for E- Restaurant team

●Created project plans in Wrike for the Implantation team and E- Restaurant team

●Coordinated with E- Restaurant team on the installation of new E- Restaurant software to franchise BOH systems

●Completed 560 training sessions for a client for new software with a 95 % comprehension rate

●Maintaining and updating eRestaurant Go Live Calendar

●Managed project budget forecast monthly and quarterly

SKILLSTORM (CONTRACT) / PNC BANK – PLANO, TX - JANUARY 2016 – AUGUST 2017

PROJECT MANAGER I

●Provided support to Project Management, Project Lead, and Executive Leadership support for 14 workstreams within IT Financial Application projects to migrate to the new data center and DR center.

●Assisted SR PM’s with the deployment of new servers to data centers, deployment of new application software, and upgrades of application software

●Supported Project Managers in managing project budget and forecast monthly and quarterly

●Chair Weekly PM Forum meeting – project owner updates/status/issues or concerns

●Chair Weekly Risk and Issue Meeting – providing escalations as needed

●Coordinate and update Risk and Issue for programs, master project, and sub-projects

●Produce bi-weekly Data Quality reports and make the necessary correction for the errors

●Create projects, subproject, project plans, and WBS in Clarity

●Cataloging and Tracking Change Management requests to resolutions

●Configured and generated reports in Clarity for cost plans, resources, milestones, deployments, etc.

●Delivered Clarity training and assistance

●Generate status reports for the master project – weekly

●Generate reports for level 2 managers, CIO weekly meetings, Program Manager meetings, Senior Managers / Project Managers meeting, etc.

●Perform other tasks as requested/assigned by Resource managers, Senior Project managers, and Program managers

●Chair meetings, prepare meeting materials and presentations, update project status, project plan, project budget updates, and record meeting minutes, etc.

MEDASSETS – PLANO, TX - APRIL 2014 - DECEMBER 2015

PMO PROJECT COORDINATOR / IT PROJECT LEAD

●Delivered IT Project Management Support for 3 SR. Project Managers.

●Chair Weekly Technology Services Program Update - Project Owners

●Chair Weekly IT Environmental Request Prioritization Meeting and Coordinate all the Environment requests, follow-up and follow through on the ER’s.

●Work Front updates and assist PM with projects in Work front (AtTask)

●Provide timely support/service delivery for any Ariba/ Solomon setup requests

●Timely and accurately coding of SCM and Technology Services invoices (over 9 Million per quarter).

●Supported Project Managers in managing project budget and forecast monthly and quarterly

●Logging and Tracking Change Management requests

●Run weekly missing time reports and notifying individuals that their time is late.

●SharePoint administration-of any other tasks/projects/requests.

●Gathered requirements and preparing project scope

●Reported Monthly Project reports in Solomon/ Ariba

●On-boarding and Off-boarding of resources

●Track Change management requests on Excel spreadsheet

●Basic understanding architecture drawings

●Update Best Practice and Lessons learned Documents

BIZNET SOFTWARE, INC. CONSULTING – DALLAS, TX - JANUARY 2014 - MARCH 2014

PROJECT MANAGER - SERVICES AND CONTENT DEVELOPMENT

●Manage all Services & Content Development Projects

●Responsible to track project changes, action items, milestones, and updating the SharePoint portal

●Create/coordinate all required documentation needed for service projects

●Assign all required resources to content development projects /Service Projects

●Assist staff with the scheduling of service projects

●Set up training sessions for the client for new software

●Assisted in gathering requirements and preparing project scope

●Manage/Create all quotes, estimates, and Statement of Work request from Sales

●Track Change management requests

●Act as Services and Content Development liaison to Other Departments

●Update Best Practice and Lessons learned Documents

IFORWARD (CONTRACT) / NEC/ 7-ELEVEN - IRVING, TX - APRIL 2012 TO DEC 2013

JUNIOR PROJECT MANAGER

●Provided Project Management Support for 7-8 Project Managers.

●Met with clients (7-Eleven) to review the project's financials, review current project status, and potential project

●Review project budgets (10K- 20M), monthly chargeback reports, and coding and processing of all invoices for vendors with Project Managers and Accounting,

●Ensure the weekly Project Status reports are completed in a timely manner.

●Track and update resource (180on–shore/160 offshore) allocation for all projects across the company (10K-20 Million)

●Creation of department process and procedure documentation.

●Assist Project Manager in setting up Agile project plans

●Contract management-ensure contracts and change requests are signed and uploaded into the SharePoint project folder and a hard copy is returned to the client.

●Sub-Contractor / New Hire onboarding and SOW extensions for onshore and offshore resources

●Responsible to track project changes, action items, milestones, and updating SharePoint

●Assisted in gathering requirements and preparing project scope

●Update Best Practice and Lessons learned Documents

TEKSYSTEMS (CONTRACT) / XO COMMUNICATION – PLANO, TX - JANUARY 2012 TO APRIL 2012

IT PORTFOLIO AND PMO COORDINATOR

●Track and update the weekly Capital Project Dashboard on the IT PMO SharePoint site

●Update the weekly IT Projects Status PowerPoint on the IT PMO SharePoint site

●Run the Release Request report and update the OSS Status report weekly.

●Assisted SR PM’s with the deployment of new application software and upgrades of application software

MATRIX (CONTRACT) / VHA - IRVING, TX - JUNE 2011- DECEMBER 2011

IT PORTFOLIO & PMO COORDINATOR

●Ensure up to date weekly status reporting from the Project and Portfolio Management team.

●Review project budgets, monthly chargeback reports, and coding of invoices with Portfolio Managers, Project Managers, and Accounting,

●Creation of department process and procedure documentation

●Administrator for Portfolio Management Software (Power Steering)

BCS (CONTRACT) / DALLAS AREA RAPID TRANSIT - DALLAS, TX - JUNE 2009 – JUNE 2011

PROJECT COORDINATOR/CONSTRUCTION SAFETY/ QA SPECIALIST

●Supported Director of Quality Assurance and the Sr. Manager of Construction Safety

●Coding of invoices, scorecard tracking, updating documentation on processes

●Supported the Safety and QA Team with transmitting site assessments /QA process changes to the field office and ensure that the correction was made and returned to the DART Head office.

IBM GLOBAL TECHNOLOGY SERVICES - DALLAS, TX - SEPTEMBER 1999 - JUNE 2008

JUNIOR PROJECT MANAGER / PMO COORDINATOR

●Leading a project team in delivering milestones and benchmarks to the customer Conducted pre and post-install conference calls to ensure that assigned tasks were completed and delivered to the customer’s satisfaction.

●Created/updated Excel spreadsheets to track and align project financial expenditures- technician’s timesheets, vendor invoices, and shipping costs to eliminate project overages.

●Assisted in gathering requirements and preparing project scope

●Processed PCRs (Project Change Requests) to ensure that the project was completed on time and within budget

EDUCATION

Bachelor of Business Administration/Project Management - In progress

Amberton University, Frisco, TX

Certification, Project Management / Management Development

Collin County Community College - Frisco, TX - 12/2007

Associate of Arts, Business

Rochester Community College - Rochester, MN - 06/1985

MEMBERSHIPS:

PMI (Project Management Institute) since 2006

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