PEBBLES SIMMONS

Sr. Trainer / Instructional Designer

678-***-**** adhrwm@r.postjobfree.com https://www.linkedin.com/in/pebblessimmons

SUMMARY

Season professional with over 15 years of experience training and creating innovative instructional designs within public and private sectors. Possesses strong expertise in the development of training for various audiences, specifically remote/online trainings, centered in a deep understanding of the five learning modalities. Problem solver, effective communicator, and relationship builder.

PROFESSIONAL EXPERIENCE

TeachBAK, LLC, Covington, GA 2016 - 2020

Consultant – Senior Customer Service Corporate Trainer/ Instructional Designer

Clients: JUMA Ventures Enterprise, Generation Atlanta (Mckinsey Social Initiative), TeachBAK CARE (Non-Profit), the City of Refuge Atlanta and American Red Cross, Fulton County Municipal Court, First Step Staffing

• Manage all aspects of the instructional design process, form analysis, and project scoping through course implementation and evaluation.

• Responsible for the overall design of curricula as well as individual courses, including determining the most effective pedagogical strategies, coordinating the development of media and design assessments.

• Provide reinforcement as well as intense training for CSR's to certify with the clients. Review and Grade all assessments and finals on a weekly basis.

• Interact with the learners and contractors using tools such as a VOIP headset, several computer monitors, and Google documents (CAMMS) to provide feedback and real-time training to the CSR and live responses to the client.

• Develop instructional sound and dynamic web-based training (WBT), virtual instructor-led training (VILT), and necessary supplementary materials for Fortune 500 companies.

• Develop and deliver online and instructor-led training courses for government and private sector audiences, including modules for classes up to 50+ participants per session.

• Work closely with Subject Experts (SME’s) of major clients to both gather content and build relationships.

• Analyze audiences to determine abilities, skill levels, and job processes.

• Work closely with client trainers and subject matter experts to set learning objectives and course parameters.

• Help to design and institutionalize the quality control/editing process within the office.

• Write facilitator and user guides, job aids, quizzes, and activities for both small and large-scale course implementations.

• Lead instructional teams in design requirements, project development, and creation of training materials on high visibility projects within the organization.

• Create training material, review, and finalized training material provided by other team members.

• Create Help documents and worked as an Instructional Designer for the application and maintain records and files of work and revisions.

• Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Worked with technical teams to understand the applications and provide inputs/improvements from the end-user perspective.

• Edit, standardize, or make changes to material prepared by other writers or establishment personnel or team members.

• Plan and execute all details related to a variety of meeting formats including seminars, conferences, trade shows, executive retreats, incentive programs, golf events, conventions, and other programs.

• Provide organization and time management and Create verbal and written communications

• Identify the business users and key stakeholders for the application to get the final signoffs on the materials.

J & S Consulting Group, LLC, Atlanta, GA 2004 - 2015

Consultant – Remote Customer Service Facilitator / System Help Desk Technical Trainer

Clients: AT&T, Arise Solutions, America Roadside Assistance, Disney Main Line, Sears & Kmart, Sprint Telecommunication, BT Communications, T-MOBILE Telecommunications, Sprint, Orkin Pest Control, Road America Roadside Assistance

• While training over 50+ adult learners per class it was my duty to cater to all five learning styles.

• Provided reinforcement as well as intense training for CSR's to certify with the clients. Review and Grade all assessments and finals on a weekly basis.

• Interacted with the learners and contractors using tools such as a VOIP headset, several computer monitors, and Google documents (CAMMS) to provide feedback and real-time training to the CSR and live responses to the client.

• Created Business Requirement Document, Use Cases, User Stories, and Traceability matrix. Proficient in the e-Builder Program. Prepared Rating Test Matrix.

• Worked on projects which have been implemented in the Lean-Agile methodology process.

• Led detailed walk-through of use-cases, User Stories, and mock-up screens with the team.

• Worked with Compliance and audit team for any law changes impacting any documents, rules, or underwriting updates.

• Installed and configured computer hardware, software, systems, networks, printers, and scanners.

• Planned and undertook scheduled maintenance upgrades and solving problems.

• Set up accounts for staff, ensuring that they know how to log in and responding to breakdowns.

• Talked to clients and computer users to determine the nature of any problems they encounter.

• Responsible for review of test scenarios, cases, and managing execution of all test scripts of team members.

• Tracked and fully document changes for functional and business specifications, while writing detailed universally understood procedures for permanent records.

• Involved in Analyzing and Document the requirements

• Performed testing of individual modules of the Application on iPhone, Android 2.2, and iPad 2.0.

• Validated links, data, and tickets on the Mobile web with a stable environment.

• Involved in mobile web or mobile app testing, regression, and bug writing.

• Knowledge of CDMA/smart mobile technologies and Connection devices QCT which supports 3G and 4G network devices.

TECHNICAL EXPERIENCE

Adobe Connect, Flimora, SketchFAB, Adobe Suite, Articulate, Instructional Design, Adobe Spark, Adobe Photoshop, Adobe Creative Suite, Captivate, Drupal 8 & 9, Agile, Scrum, Zoom, Camtasia, Blackboard, Teaching, InDesign, Rush Premiere, Lightroom, Illustrator, GarageBand, Acrobat, Captivate, Adobe Suite Mobile, Social Media Platforms, Advantage, Snag-it, MS Office, E-PATH, E-Builder, E-Campus, Web Connect, Zoom, Starmatic, Chat IQ, Crowd Hub, Mail Merge E-mails, Drop Box, iMovie, Slack, WhatsApp, Skype, Acrobat, Voice2V, YouTube Platforms, Web Portals, Bloom fire, Edmodo Rooms, AIM, Hip Chat room, Storyline, Patheon, Snip & Sketch, Streamer, CAMM Google Docs, VPN, AS400, Video Editors, Switchboard, Avaya, Webcam, Docu-sign, Excel, Jira, Wix, GoDaddy, Word, Visio, Oracle and organization specific systems associated with the different clients mentioned above including all social media platforms

EDUCATION AND CERTIFICATIONS

•Certification in Micro Computer and Software Computer Learning Center - Paramus, NJ 1999

•Certified Professional in Learning and Performance (CPLP)

•Bainbridge College - Bainbridge, GA 2006

•Certification in Training and Development Facilitator and Business Analyst Training

•Certified in many IOS/Software Systems and 16 - LMS/ Training Development Inhouse Client Certifications

•Red Cross CPR/First AID and more Certified Facilitator

•Author: Simmons, Pebbles E. TeachBAK Instructor Guide Plus Interactive Slides: Work Hard Play Hard – Customer Service Instructor Training Workbook. 2017; 85 Pages First Addition

•Author: Simmons, Pebbles E. TeachBAK Student Workbook with Games: Work Hard Play Hard – Customer Service Student Training Workbook. 2017; 143 Pages First Addition

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