Zachary St. Aubin

*** * ******** ** *****: 815-***-****

Fort Wayne, IN 46802 Email:

adhroo@r.postjobfree.com

OBJECTIVE

Business oriented person with good communication skills. Organized and detail oriented, always looking to improve skills and willing to work hard to do so. Skilled in time management. Motivated and reliable whether in a group or doing individual work.

EDUCATION

Bachelor of Science: Business Administrative Sports Management May, 2016 Indiana Tech Fort Wayne, IN

GPA: 3.2/4.0

SKILLS

● Computer Skills: Microsoft Office

Hoovers.com

Transport Pro

Opera

SalesPro

Delphi

● Soft Skills: Good with people

Think Independently

Communication skills

EXPERIENCE

Dual Sales Manager Fort Wayne,

IN

Courtyard by Marriott & Hampton Inn Downtown December 2019 - April 2020 Key role in driving sales for both hotels. Met with clients face to face and gave tours of the hotels and guided them through the sales process. Answered sale calls with clients to book business over the phone. Set scheduled reminders to contact and engage with clients that are hard to reach. Entered in sales leads, payment requests, and sales data with CRM software like Salesforce and Delphi. I would quote customers for hotel rooms and hotel rooms blocks. Also, quoted big weddings and events with catering with over 200 people. Worked closely with Visit Fort Wayne to get new customers. Had daily meetings with the team and other hotels to discuss strategy.

Sales Manager Auburn, IN

Holiday Inn Express & Suites April 2019 - Nov 2019 Responsible for Corporate and Travel Agent Room Sales for the hotel. Clear understanding of the hotels business strategies, then set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition.Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Participates in sales calls with members of the sales team to acquire new business and/or close on business. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Targeting key accounts potential for the company. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trade shows, etc. Acquiring and developing new business accounts and preparing sales proposals for clients. Closely following up on all business leads within a 24 hour response timeline to clients. Responsible for all business cases and RFP bids for IHG. Great with Opera. Helped other departments like laundry, housekeeping, finance, etc. Also was responsible for updating and providing information on our hotel website. Night Auditor/Front Desk Agent/Management/Operations New Haven, IN and Auburn, IN Holiday Inn Express July 2017 - March 2019

To Present Manage accounting reports for morning shift. Provide excellent customer service. Calculated the bills and make entries for them in the books. Have complete knowledge of the services provided by the hotel so I can answer the queries of the guests. Manage the front desk during the night shift and even attend calls on behalf of the company. Look for any mistakes in the entries made by the front desk clerks and rectify them using the receipts issued. Helped with laundry and also checked rooms.

Customer Service Representative Fort Wayne, IN

Two Men and a Truck® - February 2017 - June 2017

Answered phone calls and provided people estimates and advice on moving. Took payments and ensured the customer had the exact move dates. Made follow-up phone calls and emails. Dealt with difficult customers and walked them through the process without any disturbance’s. Scheduled the semi to pick up loads all over the US and dealt with the logistics of it. (They only have one semi)

Logistics Manager Fort Wayne, IN

Circle Logistics, Inc. May/2016- July/2016

Sourcing carriers and negotiating costs on loads for customers all around the United States. Securing new business obtained through sales leads and relationship building. Personnel Management for small team with large volume of accounts. Track active shipments and ensure they arrive on time. Server Fort Wayne, IN

Parkview Icehouse August/2015- November /2015

Provided quality customer service to ensure that the customers had a great experience Page 2

Server/Kitchen Employee Bourbonnais, IL

Flight 102 Wine Bar May/2014- September/2014

Provided quality customer service to ensure that the customers had a great experience. Prepped food and washed dishes.

COMMUNITY INVOLVEMENT

● Coached through Fort Wayne Futsal March-May 2015

● Volunteered in the Brother Big Sister Program August 2012

● Referee for USSA under IRSC (Illinois Referee Soccer Committee) 2013

● Play with the Indiana Tech Men’s Soccer Team Capt. for 2 years 2012-2016 Page 3

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