CAREER OBJECTIVE

Obtain a challenging leadership position applying creative problem solving and lean management skills

PROFFESIONAL SYNOPSIS

Currently working with Bajaj Auto Ltd since Nov’2008.

Worked with Electrotherm India Limited as a Senior Engineer Apr’07 to Oct 2008.

Worked with Ceat Limited as a Territory Leader May’06 to Apr’07

Worked with Kinetic Engineering Limited as a Service Engineer Sep’99 to Apr’06.

ACHIVEMENTS

For Improving Free Service Redemption of South Punjab ( 57% to 73%) Introduced

“Flipchart for showroom “- For improve customer awareness on Bajaj Service at the time of sale - ( Ex President BAL implemented this across pan India)

“Workshop tour concept” for customer awareness - At the time of sale.

“Dealer Network Map” to “Improve Service Volume” & Free Service redemption.

For Providing service at Door Step (Paid Service redemption - 18% to 25%)

Modified break down bike to Deliver door step service at customer place “Service on Wheel” - GM Service implements this for across pan India.

Difficult for customers to carry AMC booklet - So prepared AMC as Debit card so that customers keep in their purse ( Appreciated President BAL).

For Improving Sales - Sold 350 bikes during festival season (At Dealership/ASD)

For Improving sale - “Display of new bike in workshop” (Workshop staff promote existing customers for test of new bike).

Prepared “LMP Training Module” (Local Mechanic point) for 2 hours practical training on Periodic service. (Appreciated by Circle Head)

For Improving productivity ( 4 to 5.3)/Tech

Introduced “Spare trolly on the bay” - Reduce time wastage at spare part counter.

For Improving PDI FIFO system - Improved new bike parking in PDI

Started parking new bikes as per 30/60/90/90+ days - OJT given to Dealer & ASD concered staff.

WORK EXPERIENCE

Bajaj Auto Ltd, Delhi (Nov 2008 to till date.) - Area Service Manager 2W

Handled almost whole Punjab, HP, JK & Delhi in past 12 years.

Job responsibilities include, Dealer Service standard maintenance/Implementation of Post Service Satisfaction System at dealership.

After-sales commercial support to dealers like warranty, free service and pre-sale claims.

Improvements in the TPM scores through gap analysis and action plan.

To do network expansion along with Channel development cell for the mapping of unrepresented area to improve the dealer productivity.

To conduct the warranty audits at the given locations, to ensure that quality products are delivered.

Trained manpower availability at Dealerships/ASDs.

Secondary Network expansion and up gradation of existing channel outlet with standard infrastructures and requirement.

Timely product feedback reports for speedy counter measures.

LMP trainings at regular intervals for Product support.

Monitoring spare parts and upstream business volumes

Formulating service budgets, forecasts & operational plans and implementing cost-saving measures at network or channel end.

Handling consumer forum cases.

Correction of Dealership/ ASD manpower in MMS ( Actual manpower available)

Organising Skill Contest for the region.

Provide Basic/ Advance training in Training Center & in the field.

Electrotherm India Limited (Apr’07 to Oct 2008) - Senior Engineer

Fore fronting entire gamut of spares & service operations for the region of Punjab & Haryana.

Ensuring effective services for all vehicles.

Ceat Industry (May’06 to Apr’07) – Territory Leader (Customer Service)

Administering entire gamut of service operations for maximizing customer satisfaction in the assigned area of Haryana.

Handling the successful development of C & F Service operation of Haryana.

Coordinating with Technical Department for the initial supply of Technical Charts, special tools kit and other accessories.

Proficiently attending customer complaints within short span of time.

Looking after claim management.

Meeting fleet owners having more no of vehicles.

Monitoring New tyre performace with continous follow up with fleet owners.

Kinetic Engineering Limited: (Sep’99 – Apr’06) – Service Engineer

Overseeing all service operations in the assigned area of Delhi & NCR region.

Organizing training camps for OE franchise staff.

Contributing to the expansion of dealer network.

Giving New Products feedback to Head Office for product improvement.

Organizing meetings like regularly organizing Local Garage Owners

Initiated the concept of managing and organizing the moment of Mobile Service Van.

Establishing New Dealers and SSP’s (Service & Spare Part Point) after surveying and

Organizing UDO spares to the H.O Spare Parts Department.

PROFESSIONAL QUALIFICATION

B. Tech - Automobile from Gulbarga University, Karnataka (Sep”1998) scoring 64%.

PERSONAL INFORMATION

Gender

DOB

Nationality

Marital Status

Male

19.10.1976

Indian

Married

Signature: Parminder Singh Gutaria Date:

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