Syed Hassan Raza

Email: adhrmm@r.postjobfree.com

Mob: 050-*******

Career Objective

To pursue a career that continuous personal and professional development. Professional Experiences & Accomplishments

From 24-02-2015 till date

Operations Supervisor

Managing the day to day operational activities.

Organizing and managing the Annual leave for all the drivers.

All day to day HR related request for all drivers.

Overall Supervision in operational activities

Attending calls of Drivers regarding break downs at anytime and making arrangement.

Handling accident cases.

Using Vehicle tracking system and utilizing the fleet management system.

Updating vehicle maintenance on daily basis.and to maintain the interior and exterior of vehicle.

Follow up with the workshop supervisor regarding vehicle status.

Sending vehicle for passing.

Detecting traffic fines and sending to head office.

Dispatch and sending drivers for the arrival / departure transfers or even full day /half day tours.

Receiving service slips, daily service Reports from drivers for documentation.

Invoice Summery.and send to the customer

From 20-05-2009 to 22-01-2015

Operations Supervisor, Tour Section

Prime Limousine Bus and Coach www.primelimousine.com Responsibilities are as follow

Ensure customer satisfaction & service quality

Managing the day to day operational activities for 150 drivers

Evaluation of Driver / Vehicle requirement upon the request

Overall Supervision in operational activities

Attending calls of Drivers regarding break downs at anytime and making arrangement.

Handling accident cases.

Updating vehicle status on daily basis.

Updating vehicle maintenance on daily basis.and to maintain the interior and exterior of vehicle.

Follow up with the workshop supervisor regarding vehicle status.

Sending vehicle for passing.

Detecting traffic fines and sending to head office.

Dispatch and sending drivers for the arrival / departure transfers or even full day /half day tours.

Receiving service slips, daily service Reports from drivers for documentation.

Attending Telephone calls.

Monitoring of drivers.

introduced fast dailing system(DC) to contact the large number of the deriver's in minimum time. From 13-05-2007 to 20-05-2009

Assistant Operations Supervisor at reservation desk Prime limousine VIP Dept

Responsibilities are as follow

Interface with supplier net(emirates holiday) for accessing the reservations and if any discrepancy noticed reconfirm with customers in order to rectify and processing the same in our dedicated software.

Take printout for the arrivals and departure separately. Prepare the short list for the and cross check with the original documents.

Maintain company files separately and keep all documents copy in the concerned files.

Attend and answer telephone enquiries and E-mail pass the relevant information to division head.

Handle the drivers and deliver the duties to them. Customers Relation

Responsibilities include of attend telecom reservations, receive reservations both E-mail and Fax, After the keen verification, confirm the service order and send back to the customer by E-mail and fax accordingly List of clients (Tours Company)

Arabian Adventures,

Al Ajar Tourism,

Gulf Circle Tours,

Oasis Adventures,

Orient Tours,

Reem Tours,

Royal Park Toursim

SNTTA Tours etc.

From 25-10-2003 to 30-04-2007

Monitoring Executive

Winson (Pvt) Ltd. Islamabad (WINTRAC, Vehicle Tracking System) www.winson.com.pk Responsibilities are as follow

.

Managing & the proper execution of the Vehicle Tracking Software

(VTS) System

Providing Customers the exact location of vehicle on demand.

Managing Customers information on the software

Installed and configuration of Windows NT & Win 2000 servers.

Maintain the system services & Networking.

Up gradation and replacement of Hardware and Software systems.

Hardware diagnostics and Software installations

Skills

Time management worked under tremendous work pressure.

Very good analytical skills, planning and creative solution.

Awareness of time bound service.

Hard working aptitude for learning new things. Good analytical mind. Honest. team decision making.

Able to quickly learn new tasks in set time frame and adapt to different environments. Educational Qualification

MS.c Computer Science from University of Peshawar 2003. BS.c Computer Science from University of Peshawar 2000. Research Dissertations

Achievement

Computerized payroll system for the Department Of Education (District Mohammand). The system covers employees allowance, loans, leaves tax deduction, salary statements, pay slips and salary sheet. The system is developed in Visual Basic 6, SQL Server 7 and Seagate Crystal Report. Networking Courses

1: MCSE 2000 Practical Lab Course from CORVIT institute Islamabad. 2: Router Training Associate Course from CORVIT institute Islamabad. Subjects

* Data Structure * Data Base Concepts

* Networking & Communication * Computer Graphics

* Mathematical Computing * Operation Research

* Artificial Intelligence * Computing System

* System Analysis and Design * Compiler Concept

Languages

English, Urdu, Hindi

Driving License : Light vehicle

Issue Date : 09th Oct 2015

Expiry Date : 16th Oct 2025

Personal Details

Date of Birth: 06th Sep 1976

Nationality : Pakistani

Religion : Muslim

Marital status: Married

Visa status: Employment

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