Business Student, Pilot, Certified English/Spanish Interpreter
Resume:
Jafet Castillo Lopez
Date of Birth:December *nd, 1992
Gender:Male
Marital Status:Married, no children
Address:*** ********* **, ***** *** WI 54301
Phones:920-***-****
Email Address:************@*****.***
Languages:Spanish-English, -Read, Written, Spoken
Student Record:
Business Management
San Marcos University
Since January 2018, currently attending
Private-Commercial Pilot
PPL-IFR License
CPEA Flight School
2016
Business Innovation International Certification
San Marcos University & University Areandina Colombia 2020
English/Spanish Interpreter
Voiance Certification
2019
Work Experience:
● The Mail Haus Inc.
Since Sept. 23rd 2020
Current Job (Temporary Contract)
Machine Operator Assistant
Responsibilities:
-Verify that items are addressed correctly, proper postage, and in suitable condition for processing.
-Inspect mail machine output for defects and determine how to eliminate causes of any defects.
-Remove containers of sorted mail, transfer them to designated areas according to procedures.
● Voiance
Since June 15th 2019
Until Dec. 2nd 2019
Certified English/Spanish Interpreter
Responsibilities:
-Interpret verbal communications between english and spanish speakers
-Assist clients with legal, health and 911 conversations
-Interact with clients over video calls
● Avianca S.A.
Since Ago. 2nd 2017
Until Feb. 6th 2019
Airport Operations Agent
Responsibilities:
- Customer service at ticket counter
- Conduce efficient boarding process of aircraft
- Open and resolve customer’s baggage disputes
● The results Companies
Since Jun. 2nd, 2014
Until Jan, 20th, 2017
Technical Support Representative
Responsibilities:
- Identify and escalate priority issues per Client specifications
- Redirect problems to appropriate resource
- Follow up and make scheduled callbacks to customers where necessary
- Solve customer’s problems via phone calls and emails
● Aegis BPO
Since Jul. 29th, 2013
Until Apr. 30th, 2014
Bank Collections Specialist
Responsibilities:
- Pursue communication with defaulted customers
- Identify, evaluate and resolve reasons for delinquency
- Recommend additional actions with management assistance on delinquent accounts
- Manage inbound and outbound customer calls
● Sykes Enterprises
Since Dec. 4th, 2011
Until Sep. 13th, 2012
Senior Fraud Resolutions Representative
Responsibilities:
-Manage inbound and outbound customer calls
- Investigate fraud on customers’ accounts
- Properly track and update account information
- Correspond with customers via telephone and email
Contact this candidate