Suzanne (Susie)Welch

***** ******** **** *********, ** 70435

985-***-****

Jones Physical Therapy: April 2020 - Present

Marketing Executive/Community Relations:

Point of contact for all physicians and attorneys referring to the clinic

Responsible for developing new physician and personal injury attorney leads

Responsible for developing new workman compensation physician leads

Responsible for staying in touch with current referring doctors, physician assistant, nurse practitioner, and attorneys setting up lunches and going over any new marketing material

Improve relationships with current physician and attorney offices

Prospect for potential physicians by calling, emailing and internet searches

Prospect for and develop new referral sources for additional revenue sources

Develop prospects with in person visits and setting up meetings between their staff and JPT

Help inside sales follow-up on any prospects from events attended

Manage support staff at each event

Create marketing materials

Creating detailed files on each physician in Google Drive

Set up and staff public events so we can market to the public directly

Maintain weekly reports in CRM

Maintain monthly reports of all contacts, referral sources, and prospects made in CRM

Maintain weekly and monthly budget in CRM, Google Sheets & Excel Spreadsheet

VIP Northshore Magazine: October 2018 – April 2020

Production Manager & Sales Account Executive

Production Manager:

●Planning and organizing production schedule for the month

●Make sure all writers and photographers meet all deadlines and work in turn in on a timely matter

●Keep all working files in order for the production team and graphic artist teams

●Oversee projects from the initial phase of reviewing client requirements to the final stages of production and distribution

●Work with the graphic design team in order to ensure the integrity of the client's design and manage project quality. This may include reviewing design specifications and troubleshooting any issues, such as font size and image alignment

●Constantly communicate with clients regarding production stages and project status

●Other duties included supervising production artists during preproduction and minimizing repetitive or excessive imaging

●Proof magazine for all mistakes, to include color & shading, names, locations, page numbers, contributor page and grammatical errors

●Make sure all files are uploaded by deadline date and help with any uploading issues

Sales Account Executive:

●Responsible for developing new client relationships, social, and align with the client's goals

Providing support for clients by learning about their business and forming a partnership

●Following up with prospects several times throughout the sales cycle to ensure needs are being met

●Presenting and demonstrating the value of products and services to prospective buyers

●Compiling and analyzing data to find trends

●Developing sales strategies and setting quotas

●Staying current on company offerings and industry trends

●Maintaining a database of contact information in CRM

●Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience

●Handle complaints and negotiations

●Serve as client voice when developing and executing advertising campaigns

●Help ensure the efforts of various team members (graphic designers, web designers, creative directors, project managers, SEO specialists, copywriters, etc.) and components (print, web, uploading to printing company)

●Cold Calls to establish new relationships

Shelby LaSalle June 2018 – October 2018

Engineer Consultant:

Executive Assistant:

●Acting as the point of contact among executives, employees, clients and other external partners

●Managing information flow in a timely and accurate manner

●Managing executives’ calendars and set up meetings

●Make travel and accommodation arrangements

●Rack daily expenses and prepare weekly, monthly or quarterly reports

●Oversee the performance of other clerical staff

●Act as an office manager by keeping up with office supply inventory

●Format information for internal and external communication – memos, emails, presentations, reports

●Take minutes during meetings

●Screen and direct phone calls and distribute correspondence

●Organize and maintain the office filing system

●Bill clients on a monthly basis

●Create and maintain QuickBooks Online company data.

●Understand the account and company setup steps and maintain a general knowledge of the major areas of the QuickBooks Online application.

●Create and maintain QuickBooks Online users, establish and maintain the appropriate access levels.

●Export periodic backups of the QuickBooks Online company data.

●Create and maintain vendor records, including contact information, payment terms, and any other information required.

●Create and maintain customer records including contact, delivery and payment information.

●Customize the company invoice form and other forms, such as sales receipts and estimates (Plus only) as needed.

●Create and maintain employees including contact information, payroll salary or rate information, and related employment data, such as W-4s and other new hire paperwork. Transactions:

●Write checks in QuickBooks Online

●Invoice customers. Upon approval, distribute invoices to customers via email or mail

●Monitor contracts

●Handle timesheets for myself and contract employees

Sophisticated Women Magazine: July 2017-July 2018

Account Executive

●Providing support for clients by learning about and satisfying their needs.

●Making cold calls or reaching out to prospects

●Following up with prospects several times throughout the sales cycle to ensure needs are being met.

●Presenting and demonstrating the value of products and services to prospective buyers.

●Compiling and analyzing data to find trends

●Developing sales strategies and setting quotas

●Staying current on company offerings and industry trends

●Maintaining a database of contact information

●Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience

●Handle complaints and negotiations

●Serve as client voice when developing and executing advertising campaigns

●Help ensure the efforts of various team members (graphic designers, web designers, creative directors, project managers, SEO specialists, copywriters, etc.) and components (print, web, & uploads)

●Responsible for developing new client relationships, social, etc.) align with the client's goals

Special Events Coordinator:

●Coordinate with vendors, exhibitors and stakeholders during event planning

●Create and distribute event listing pages on social media websites

●Manage event set up, tear down and follow-ups

●Establish standardized event procedures and train staff into properly executing them

●Build and adhere to an event budget to avoid project overruns

●Track event key performance areas and identify items to work on for future events

Sophisticated Weddings 2017, Hat’s Off Luncheon: responsible for all sponsorships for the event to occur

Advertising for sponsors.

Express Jet: January 2014- January 2017

Flight Attendant

●Performing all regulation cabin duties prior to flight

●Ensuring all standards are met and passengers comply with FAA policies

●Greeting passengers and assisting them on the plane

●Checking passenger tickets and passports

●Assisting pilots in flight when needed

●Instructing passengers on all emergency procedures, emergency equipment; operating all emergency exits

●Serving food and beverages to passengers

●Assisting passengers in stowing baggage

●Presenting inflight sales and airline promotions

●Explaining custom forms and passing out required paperwork to passengers

●Maintaining a clean cabin

N. Vaccaro Home Construction 2000 thru 2002

Executive Assistant

Help set up and establish new office

Market to new clients for new build

Field phone calls

Maintain office supplies

Meet and great new clients

Monitor contracts for new home builds

Submit all change orders on a weekly schedule

Document all price adjustments to previous spreadsheet

Help collaborate with design engineers

Maintain records of all installations and submit for approval

Evaluate contracts for payment

Submit payment to subcontractors and vendors

Maintain all records in a neat and orderly fashion

Ensure Compliance to all company safety requirements

Implement and prepare reports for owner evaluation

Finalize punch list for all closed projects

Schedule appointments with clients

Schedule appointments with subcontractors and vendors

Coordinate schedules with subcontractors

Coordinate bid timelines with subcontractors

Compliance of timeframe for all schedules

Coordinate schedules to construction site(s)

Coordinate out of town schedules

Volunteer Work:

Ombudsman: United States Coast Guard Air Station New Orleans: 2008-2011 United States Coast

Guard Ombudsman – Belle Chasse, Louisiana

The Ombudsman Program is a command program intended to improve communication between the command and the Coast Guard family members.

Coast Guard ombudsmen are communication links, provide information and referral resources and act as advocates for family members.

Routinely communicated with the Executive Commander on all matters concerning unit families’ welfare.

Assisted new members ensuring a smooth transition to a new duty station.

Prime coordinator/liaison between the unit and military families during natural disasters (i.e. Hurricane Gustav, Deep Water Horizon)

Responsible for 80+ families stationed at Air Station New Orleans.

Coordinated all family functions with the Executive Commander.

Southeastern Louisiana University - Hammond, Louisiana

Education: Bachelor of Arts: Psychology, 1996

Skills: Exceptional communication skills, Strong client relations, Highly organized, Multi-line phone talent, Training development aptitude, SalesForce, QuickBooks, Microsoft Office: MS Windows Proficient, Excel, Power Point, Credit card processing, Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus Informing, Attention to Detail, Professionalism, Teamwork Recruiting & Confidentiality.

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