Manager Sales
Resume:
Kelly Eschman
Contact
*****.*.*******@*****.***
Belleville, IL 62220
www.linkedin.com/in/kelly-eschman/
Key Skills
= Key Account Management = Customer Service = Retention = Contract Negotiation = Sales Management P&L Management = Business Strategy = Business Development = Data Analytics = Data Synthesis = Call Center Management = People Leadership = HR Support = Staffing/Scheduling = Performance Coaching
Relevant Professional Experience
RE/MAX, Belleville, IL – Realtor, 3/2017-Current
Achieved Million Dollar Agent during first 9 months within the industry.
Manage all facets of real estate business with a concentration in residential homes while providing close personal client attention and tenacious follow up to ensure the best service.
Avon, Belleville, IL - District Sales Manager, 10/2015 – 3/2017
Recruited, mentored, trained, developed and inspired 350+ Independent Representatives in efforts to build a nationwide business.
Improved District standing from 9 to 3 during the first quarter in the position.
Led, organized, and executed monthly sales and business building events, workshops and tradeshows.
Consulted, educated and informed consumers on product offerings, uses, and business opportunity.
American Express Global Business Travel, Belleville, IL - Client Solutions Manager, 3/2010 – 10/2014
Responsible for post-sale client success, client satisfaction, and client retention for a portfolio of 21 assigned accounts that generate over $150 Million in annual revenue.
In FY2014 secured multiyear business expansion contract that held total contract value of $120K.
Increased overall client portfolio profitability 11% in FY2012, and 15% in FY2013, and 9% in FY2014.
Conduct regular client reviews of financial/operational performance, mitigate risk and strengthen the client relationship.
Exceeded Client Retention/Reference goal by 26%.
Strategically align corporate initiatives with client goals and business needs to ensure annual growth and achieved improved client business contribution by 21%.
Successfully implemented 27 new clients.
TALX, St. Louis, MO - Client Relationship Manager, 9/2004 – 2/2010
Grew portfolio to a total of $70M in annual revenue through actively following up on growth opportunities and deepening client relationships.
Consistently exceeded revenue targets and achieved above 100% scorecard.
Generated revenue opportunities through program enhancements, and other product lines.
Reduced team overtime by 70% and increased team productivity average by 33% with positive, respect-based management of 17 employees.
Encouraged growth and promoted teamwork through accountability and rewards.
Recruit, hire, and train staff, and provide career development through performance coaching.
American Express Travel, St. Louis, MO – Team Leader, 9/1995-1/1999 and 10/2002-10/2003
Oversaw all aspects of staffing, coaching, training, evaluation and termination in multiple locations for my team of 16-21 Travel Counselors.
Established personnel policies and procedures according to company goals.
Developed the Lead Office Counselor position which provided a development path for Travel Counselors.
Knowledge of NICE-IEX and Avaya.
Create and implement staff schedule bids based on needs of the business.
Handle customer service issues to help reduce write-offs. Our office in top 3% for minimal exposures.
Education
ILLINOIS REAL ESTATE LICENSE
2017-present
MBA
Lindenwood University
2008–2009
3.8/4 GPA
BS ORGANIZATIONAL LEADERSHIP
Greenville College
1998-2000
3.5/4 GPA
Qualification’s Summary
Dynamic and motivated professional with a proven record of generating and building relationships, meeting/exceeding goals, managing clients and coaching individuals to success.
Customer focused, demonstrating exceptional communication skills, and making critical decisions during challenges.
Capable of working independently or as part of a team, creating effective presentations, and developing opportunities that further establish organizational goals.
Experienced Call Center Manager skilled in real-time monitoring, decision-making to ensure exceptional performance against KPIs.
Contact this candidate