Security Officer Social Media
Resume:
ERIC MWANIKI KINYUA
Tel: +974-***-***-**
Email: ***********@*****.***
I am a skilled security personnel with experience working in a variety of work environments and commercial buildings. I excel at striking a balance between being cordial yet firm with people when the situation calls for it. I am knowledgeable of the latest security measures, threat prevention methods, and security responses.
My keen observation skills allow me to perform thorough patrols of my work area and spot potential dangers and security risks that need to be remedied. I possess strong strategic and critical thinking skills with the ability to break down and communicate complex concepts and tasks to achievable outcomes. I excel in ambiguous and complex situations and can develop and lead high performing teams. I have the ability to understand and analyze situations quickly and objectively, and to determine proper course of action which should be taken.
I am a highly observant and vigilant individual seeking rewarding position to utilize years of experience.
Education and Professional Qualification:
Food and Beverages Production, Prime Stuff College, 2017
Driving, Pettans Driving School College, 2017
Computer Studies, New Age Computers College, 2012
Kenya Certificate of Secondary Education, Kiamwangi High School, 2009
Other Significant Training
Team Leadership (Management Training Centre, 2008)
Presentation Skills (Management Training Centre, 2008)
Key Professional Skills and Competencies:
Strong communication skills and interpersonal skills
The ability to work well as part of a team but also use own initiative
Problem solving skills
Technological competency
A mature and responsible attitude to work.
Honesty. Flexibility and reliability
Valid Driver’s License and clean driving record
Proficient at aerial surveillance techniques/monitoring
Diagnosing problems/faults and finding solutions.
Proficient at using Microsoft Office packages; presentations, and editing
PROFESSIONAL EXPERIENCE
Security Guard,
Doha Security Services, August 2017 to date
Duties and Responsibilities:
Access Control
CCTV Monitoring
Patrolling
Parking control
Customer Service,
J.M & SONS TRADING- April 2015 to May 2017
Duties and Responsibilities
Greet customers warmly and ascertain problem or reason for calling
Resolving customer complaints through phone, email,or social media.
Assist with placement of orders, refunds, or exchanges.
Place or cancel orders.
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions.
Use telephones to reach out to customers and verify account information.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Handle changes in policies or renewals
Work with customer service manager to ensure proper customer service is being delivered.
Read from scripts.
Office Administrator,
Modan Documentation Limited, July 2013 to June 2014
Duties and Responsibilities:
Performing budget tracking and invoicing.
Scheduling meetings
Conducting clerical jobs e.g. filling
Greeting and welcoming visitors
Field Manager,
Kanes Property Agency Limited,February 2011 to 2012
Duties and Responsibilities:
Working within a major Real Estate company, tasked with field Department
Training the team on how to deal with property and insurance related issues.
Coordinating closely with Executives, actively soliciting new clients, ensuring their needs and requirements were not only accommodated but surpassed
Winning over many clients from larger companies, due to the extremely growth of real estate field.
REFEREES
Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and / or any other aspect with respect to me:-
Mr Daniel Mbugi
Manager
Modan Documentation
kuirambugi13@gmail com
Mr Bakary
Project Manager
Doha Security Services
44211752
****@***.**
Mr Ephraim Kabethi
C.E.O
Kanes Property Ltd
****@*************.**
Contact this candidate