Team Leader
Resume:
Position Sought
Customer Service Executive
Career Objective
Motivated, accomplished, professional with extensive, problem-solving and communication skills, seeking a rewarding position within a dynamic organization with room for long-term growth and personal and professional development.
PERSONAL INFORMATION
Name: Kuhan S/O S.N. Dhayan
Birth Date: 23rd August 1991
Gender: Male
Nationality: Malaysian
Marital Status: Single
Own Transport: Yes
CONTACT INFORMATION
E-Mail: adhr4w@r.postjobfree.com
Mobile: +601*********
Country: Malaysia
Address:
No 34 Jalan Bentara 4,
Taman Iskandar, 80050
Johor Bahru. Johor Darul
Takzim.
EDUCATION:
Institution SMK Tun Mamat
Degree Sijil Pelajaran Malaysia
Completion date 2008
PROFESSIONAL EXPERIENCE
Designation:
Customer Service Executive.
July 2010
Aug 2013
Organization Name: Uniglobe Pte Ltd (ANZ Bank)
Company Industry:
Call Centre
Job Role:
Customer Service Executive
Work Description:
• Assist customer and clients phone calls and assist them by their enquiry on credit cards, saving / current account and loans.
• Solve customers’ issue via Email and live chats.
• Handle dispute related calls / Fraud prevention
• Promote Balance transfer and Cash on call
Designation:
Citi phone Officer
Sep 2013
Nov 2016
Organization Name:
Citibank CTSM
Company Industry:
Call Centre
Job Role:
Customer Service and Technical Executive
Work Description:
• Assist customer and clients phone calls and assist them by their enquiry on credit cards, saving
/ current account and loans.
• Assist customer thru the email and handle live chats
• Specialist on chargeback and dispute calls
• Promote balance transfer and personal loans thru inbound calls Designation: Senior Customer Service Executive
Jan 2017
Aug 2018
Organization Name:
Agoda Malaysia SDN BHD
Company Industry:
Travel & Tourism
Job Role:
Senior Customer Executive
Work Description:
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests. Designation: Senior Customer Service Executive Aug 2018 September 2019 Organization Name: American Express Malaysia SDN BHD Company Industry: Call Centre & Finance
Job Role:
Senior Customer Executive
Work Description:
• Assist customers from United States on credit cards.
• Handle dispute and chargeback calls
• Offers Value Generation on inbound calls
• Provide First call Resolution and handle complaints / compliments. Floor support and Coach on procedures Designation: Advisor of Global Engagement Center Oct 2019 Jan 2020 Organization Name: Association of International Certified Professional Company Industry: Finance
Job Role: Advisor of G.E.C
Work Description:
• Reassure on the candidates pass for boarding exam’s entry.
• Handle inbound emails from the Respective Board Members and Consumers.
• Handle on Exam booking Errors. ( Backend Task )
Designation: Customer Service Team Manager March 2020 Present
Organization Name: Supreme Fintech PTE LTD
Company Industry: Finance
Job Role :
Customer Service Team Manager
Work Description :
• Work closely with the team, motivating and coaching them
• Hosting 1-2-1’s and team meetings
• Keeping up to date with business development and new product line
• Reporting to the Customer Service Manager
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Operations Manager to highlight operational risks and areas for improvement
• Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
• Work with the management team to identify and deliver positive change and business efficiencies
• Deliver the allocated part of the operation within agreed budgets, service levels, and business targets
• Escalate any appropriate problems to senior management
• Support the Senior Manager to highlight operational risks and areas for improvement.
• Handle escalation calls from agents.
CAREER LEVEL
Career Level: Experienced
Notice Period to
Work:
1 Month
TARGET JOB
Job Location: Kuala Lumpur / Selangor / Johor Bahru Target Industry : IT Industries, Telecommunications, Banking, Media & ETC Employment Type: Permanent
SKILLS
Skill
Years of
Proficiency
Proficiency
Competency in Microsoft Office applications (Word, Excel, PowerPoint)
> 5 Advanced
Computer literate > 5 Advanced
• Possess good communication skill, interpersonal skill and pleasant personality.
• Highly motivated and have ability to work independently
• Aggressive, persuasive and result orientated.
• Able to think rationally and logically
• Analytical and critical
• Punctual to work
• Interest in learning new skills
• Interest in developing websites
• Interest in learning to create applications
• Ability to learn any work in short time
• Able to complete the tasks before the deadline
Languages
(0 = Poor)
(10 = Excellent)
Language Spoken Written
English 10 10
Bahasa Malaysia 10
10
Tamil 10 5
References
Name:
Telephone No.:
Email:
Position:
Mr Krish Anand
adhr4w@r.postjobfree.com
Team Leader
Name:
Telephone No.:
Email:
Position:
Ms. Ranjitha
adhr4w@r.postjobfree.com
Manager
Contact this candidate