Front Office Store Manager
Resume:
Gordon Segwate Mangena
African Male No Disability
Phone: 076-***-****
Email: adhr4k@r.postjobfree.com
Driver’s License: Code 10 (C1)
Residence: Randburg, Johannesburg
Languages: English, Chinese (Basic), Sepedi & Isizulu
PROFILE Since I have worked at ZARA as a fashion advisor, Noble International Hotel (Zhengzhou, China) as part of the front office team and Tiger Wheel and Tyre as a salesman, I believe that I could apply my international customer service qualities and skills to your company’s advantage. I have the ability to work alone and as part of a team to achieve results. I can work under pressure and I am a very fast learner too. I have excellent communication skills and ability to work effectively with people of any culture and managing conflict where it arises. It would be an honour and privilege to work for such a well-established company.
WORK EXPERIENCE
Conley Trading Enterprise, Part –time Administrator, January 2020 - Current
Responsibilities:
• Sourcing of Tenders for the company.
• Attending Tender briefing session.
• Delivering the tender documents on time.
• Assisting with market research for business growth.
• Act as the central point of contact.
• Do follow ups on tenders submitted and get feedback on reasons why we did not win the tender.
• Making sure that company documents are still valid. Eg. B-BBEE, SARS, CIDB Registration.
• Compiling of a monthly report for tenders sourced, tenders submitted, and procurement purchases.
Lifeguard & Bartender, Wuzhen Tourism Co.Ltd, China, July 2019- September 2019
Responsibilities:
Overseeing activities at the Wuzhen village pool.
Explaining & enforcing rules, regulations and policies to ensure safety of patrons.
Maintaining cleanliness and orderliness at the pool area and coffee bar.
Preparing alcoholic & non-alcoholic beverages.
Interacting with customers, taking orders and serving snacks and drinks.
Restock and replenish coffee bar inventory and supplies.
Stay guest focused and nurture an excellent guest experience.
Front Office Team, Noble International Hotel Zhengzhou, China, January 2019 – March 2019
Responsibilities:
•Facilitating English classes to the hotel staff Monday to Friday for 2 hours every morning.
•Meet & assist every guest that walks into the hotel.
•Register & process guests and assign them to their rooms.
•Organize transport services for guests at their request.
•Attend to telephone enquiries.
•Manage reservations and make sure there are no double bookings.
•Attend to any complains that may arise.
•Attended Intercultural communication workshops where I was also asked to be guest speaker to share experiences of South Africa, share the different cultures and also tourism opportunities.
Cultural administrator Intern, Zhengzhou Tourism College, China, October 2018 – December 2019
Responsibilities:
•Planning events.
•Organize cultural workshops for foreign and Chinese students to learn the different cultures.
•Coordinate sports days.
•Teaching Chinese nationals English.
•Giving any other administrative support.
•Develop a platform for the students to interact regardless of their cultural differences.
•Provide general support that may be needed.
•Booking of conference halls/ rooms for events.
Salesman, Tiger Wheel & Tyre, Cresta JHB, May 2017 – August 2018
Responsibilities:
•Greeting and welcoming customers.
•Meeting sales targets.
•Serve customers by selling products and meeting customer needs.
•Checking stock at different branches / order requested stock for customers.
•Do stock taking every three months.
•Ring up purchases.
•Understanding and promoting company specials to prospective customers.
•Keeps management informed by submitting activity and results reports.
•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
EDUCATIONAL QUALIFICATIONS
Zhengzhou Tourism College – Tourism Management 2019
TEFL Professional Development Institute -TEFL Certificate 2019
SERVICES SETA - Marketing Certificate Level 4 2019
TRAVELPORT - Galileo Reservation course certificate 2016
Central Johannesburg College -Travel & Tourism (N4, N5, N6) 2016
Northcliff High School – National Senior Certificate 2012
TESTIMONIALS
1. ZARA
Cresta
2. G Charlton Noble International Hotel Zhengzhou
China
REFERENCES
Contact Person : Restaurant supervisor (Wuzhen Tourism)
Relationship : Supervisor
Contact Number : +86-573-****-****
Contact Person : Barend de Clerck
Relationship : Store Manager, Tiger Wheel and Tyre
Contact Number : 011-***-****
Contact Person : Thokozile Maila
Relationship : Director, Conley Trading Enterprise
Contact Number : 066-***-****
Contact this candidate