Manager Training

PAUL J. MCGINNIS, ACC

**** *. ******* **** ***. Chicago IL, 60625

E-mail: adhr3p@r.postjobfree.com Cell Phone: 815-***-****

TRAINING LEADER PROFESSIONAL

Proven training leader, ILT/VILT course designer, facilitator, event planner, certified Prosci change management practitioner, and certified coach who builds highly productive, results oriented teams based on trust, data driven feedback, and open communication. Collaborator with leaders at all levels who applies strategic and systems thinking to identify skill gaps, change readiness, design solutions, and achieve results that exceed expectations. Training logistics expert who has delivered training sessions worldwide using delivery modalities based on the client’s need. Implemented training effectiveness measures to insure quality training as well as continuous trainer and program improvement.

Professional Experience

Paul McGinnis Group – Chicago, Illinois – 2016 to Present

Independent Learning and Development Consultant and Leadership Coach. Clients Include: Accenture, Keen Alignment, Draus and Associates

Project manage training operations and logistics for multi-million dollar training initiatives world-wide resulting in efficient, on-budget training delivery.

Partner with stakeholders to planning delivery of training programs with global scope and budgets of $2 million resulting in smoothly delivered, effective training programs.

Conduct needs analysis with stakeholders and develop training budget estimates that meet client needs.

Develop and propose training curriculum development plans.

Coach individuals, Leaders and small business owners resulting in their transformation and goal achievement including 300% revenue growth, new product lines, and career advancement

Designed and delivered live and virtual training seminars on leadership development, coaching and development, project management, and software upgrades.

U.S. CELLULAR – Chicago, Illinois, 2009 - 2016

Wireless Telecommunications Provider

Learning Operations and Vendor Relations, Manager (August 2013 to October 2016)

Owned implementation planning and execution for major Learning Management System upgrade including change management plan, communication plan, training plan, and reinforcement plan.

Led training operations and logistics team of four learning coordinators and implemented continuous improvement culture resulting in 15% gain in team capacity.

Managed organizational department cost centers totaling over two million dollars.

Negotiated contracts with learning vendors resulting in strong, equitable partnerships.

Training Delivery and Operations Manager – B/OSS Billing System Project (August 2011 to August 2013)

Managed planning and execution of global reskilling training delivery and operations strategy associated with $750 million-dollar billing system/point of sale implementation project, resulting in 124,000 hours of role based training delivered to 12,000 sales and customer contact associates across the North and Central America.

Collaborated with communication’s team and stakeholders to understand change readiness, develop communication and training plans, support change champion networks, develop and execute training and reinforcement plans resulting in high adoption.

Built team of 56 training professionals including managers, instructors, and learning coordinators resulting in smoothly delivered, effectively trained associates.

Facilitated needs assessment interviews key stakeholders, developed training delivery plan resulting highly successful learning outcomes.

Owned the development and execution of training evaluation metrics and reporting process that resulted in ongoing design revision, targeted instructor coaching, and continuously improving trainee performance.

Partnered with senior management to design and execute training staff vendor selection process.

Manager, Methodologies and Knowledge Management (Processes and Project Management)

(December 2009 – August 2011)

Owned Organizational Learning track in LMS replacement project resulting in on time, under budget delivery and strong cross organizational boundaries partnerships.

Collaborated with stakeholders to develop and implement change management and training plans that resulted in high end user system adoption.

Identified cost savings opportunities and partnered with USCC Strategic Sourcing team, negotiated training related contracts that achieved over $1.3 million savings.

Associate Performance Solutions Instructor (January 2009 – December 2009)

Facilitated multiple sales and leadership development training sessions resulting in trainer evaluations over 3.75/4-point scale.

Designed and taught multiple reskilling and upskilling product, process and systems training sessions.

ROCKFORD PARK DISTRICT – Rockford, Illinois, 2008 – 2008

Municipal Parks and Recreation Organization.

Training and Development Coordinator (March 2008 – October 2008)

Conducted training needs assessments for over 185 employees and designed 2009 training program.

WEST CORPORATION – Rockford, Illinois, 1998 – 2008

Inbound, Outbound & Interactive Customer Contact Centers Teleservices Provider Specializing in Large Volume Programs

Operations Development Training Manager (August 2006 – March 2008)

Worked with executive sponsors to assess company readiness for leadership training. Developed and executed change management, communication, and stakeholder plans resulting in high desire to receive and support the training.

Identified manager skill gaps, designed and implemented of West Corporation’s global leadership development programs that resulted in 5% lower attrition and improved call handling and quality metrics in 21 call centers across the United States, Canada and the Philippines.

Designed and facilitated dozens of Trainer Certification and Leadership development seminars.

Built, certified, and led team of six facilitators based in the United States and the Philippines.

Owned department budget insuring that resources were available to meet changing client needs.

Training Manager (February 2000 – August 2006)

Facilitated dozens of leadership development, sales, customer service and systems training workshops.

Lead sales training materials review process resulting in trainees who sold within 5% of tenure agents.

Coached seven trainers and instructional designer resulting in increased quality scores and lower attrition.

Built trainee performance and ROI reporting resulting in greater trainer accountability using NICE.

Education:

Bachelor of Arts Degree – Double Major - English & History

Rockford University, Rockford, Illinois

Proficiencies:

MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, SharePoint, Visio) Snagit, WebEx

Meridian Learning Management System, SuccessFactors, Skillport

Affiliations:

American Society of Training & Development (ATD), International Coach Federation (ICF)

Society of Human Resources Management (SHRM)

Certifications:

EQ-i/EQ360 2.0 with Multi Health Systems

Leadership Coach – Associate Certified Coach – International Coach Federation

Prosci Change Management practitioner

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