Customer Service Manager
Resume:
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JANICE LYNN WILLS
adhr2w@r.postjobfree.com
I was fortunate to experience a multitude of cultures and ethnic backgrounds, due to extensive travel and living abroad from the age of 10 to 19. In turn, this has instilled my ability to adapt to every situation, succeed with the task at hand and persistently find a solution to any challenge presented. I am exceptionally organised which facilitates time management, neatness, diligence, attention to detail and am innately a people’s person, which makes me a great asset as each situation/person requires individual responsiveness.
My strengths are as mentioned, adaptability, the competence to be technically/office minded and number oriented but most importantly, which can’t be taught, is my experience and unwavering perseverance of customer service. I am self-motivated and always eager to learn, as it only expands my general knowledge and improves my inquisitive mind. I am a team player but also resolute in guidance, support and leadership, when required. Being young at heart, I can grow within my appointment, handle responsibility and build positive relationships with work colleagues, at all levels respectively, by ensuring that those around me are of value and feel optimistic. I can effectively contribute towards a positive, supportive atmosphere which safeguards a productive working environment.
My working experience started early, which included a PA position to the Automation Buyer of then Officemart, switchboard operator for Businessland, averaging 2,000 calls per day, PA and headed the Helicoil division for HPI Inserts and PA to a medium sized construction company. Unfortunately, many of the companies I have worked for have closed, due to the economic treads these past decades. I have also done various temporary work, when the opportunity presented itself, which was intermittent during my then marriage and raising four boys, while still continuing the challenging attempt to find a permanent position during the current employment situation.
I am looking to join a company that will recognise what I have to offer, my determination, unwavering customer service and be considered for the opportunity, to work for a stable establishment and in turn ensure the continuation of your reputation and future success, which will be to both our benefits. P E R SONAL DETAILS
Nationality South African
South African I.D. Yes
Residential Area Spring Valley Farm, Mooiplaas, East London Driver License Code 08/ EB (Advanced Driver and Drivers Education) Transport Own
Marital Status Single
Dependents None
Languages English and Basic Afrikaans
Desired Salary Market Related & Negotiable
Notice Period Available Immediately & Willing To Relocate E DUCATIONAL DETAILS
Matric – Honour Roll Student 3.6 GPA
Delta High School Delta, Utah, USA – Honor Roll
Student
Subjects: English, Mathematics, Adv. Biology, History, Physical Education, Geography, Police Science, Adv. Spanish, WordStar Mainframe, Business Communications, Adv. Typing – 55wpm Touch Type. Secretarial Course West Valley Technical College
MS Office ’97 (XP) Hartwell Business Institute
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T ECHNICAL S K I L L S
Microsoft Office Suite TOPP Mainframe
Pastel Evolution SAP (Basic)
Adept At Learning New Software Packages – Quick Study P ROFESSIONAL SKILLS P E R SONAL SKILLS
Efficient and Resourceful
Orderly and Organised
Great Problem Solver
Meticulous
Use My Own Initiative
Knowledgeable
Fully Committed To Quality Customer Service
Humorous
Hard worker
Responsible and Intuitive
Think Out The Box
Willing To Go The Extra Mile
Obliging
Non-Judgemental
Honest and Non – Assuming
E X P E R I ENCE
F R ONTLINE/R E C E P T I ON/SWB/CUSTOMER S E R V I C E / A F T E R H OURS DUTY ELSPCA – East London SPCA, March 2019 – August 2020 (Casual Position)
Attending to all calls on SWB and emergency phone
Facilitating customer requirements in varied aspects and within SPCA rules and regulations
Completing and capturing required extensive paperwork I.E. Admission, assessment, history record, adoptions, boarding, cruelty complaints, daily diary, etc.
Assisting all staff members to ensure optimal operations of SPCA in all aspects
General filing and maintaining correct paperwork on mainframe system, etc.
Alternated after hours duty and responsibilities, as a 24/7 – 365 organization _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ B U Y E R S A S S I S T ANT T O P R OCUREMENT MANAGER O F S I X B RANCHES Conways Support – Wispeco Aluminium, April 2015 – September 2016
Weekly and monthly reports for three demanding branches
Purchasing according to levels of aluminium lengths and hardware on Wispeco’s privately owned TOPP mainframe system and reports
External orders done on Excel
Maintain ultimate balance of local jobbing orders
Local and import orders to ensure my branches were sufficiently stocked, as well as following up on special orders
Out of stock reports in order to expedite urgently and G.I.T.
Any assistance required to ensure stock availability and expedite to all branches
Second monthly two – day stock take
Reason for leaving: Resigned – Relocated To East London _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Page 3 of 3 Designed by DIYMYCV
F U L L S A L E S S U P PORT FOR T WO S E N I O R B U Y E R S ADG Global Supply (Pty) Ltd., April 2014 – September 2014
Loading of orders, inventory codes, invoicing, GRV’ing, reception and switchboard duties
Maintaining client orders for expediting and report updates on Pronto mainframe
All ad-hoc duties required from the time of receiving orders
Despatching of consolidated and/or orders throughout Africa, in conjunction with communicating via Australia and UK head offices
Ensuring customer service to fullest extent
Reason for leaving: S.A. office closed
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ F R ONTLINE MANAGERESS S E N I O R E X P E D I T O R C U S T OMER S E R V I C E B U Y E R Total Source Trading cc, July 2007 – May 2012
Logging in of requests for quotes
Attend to client’s emails
Load orders (Pastel Evolution)
Expediting R3mil p/mth)
Sales admin
Weekly reports to all my customers due to a culmination of information on client orders
All ad-hoc duties required for over the border mines, ensuring excellent customer service at all times Reason for leaving: Brother who owned T.S.T., passed away _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ REFE R E NCES
ELSPCA – Enola Krull (Inspector) – 083-***-****
W.P. Fasteners – Pietro Forbes (Main Member/Owner) – 082-***-**** T.S.T & ADG – Megan McWhinnie (Procurement Manager) – 076-***-**** Businessland – Dalene Fraser (P.A. to the M.D.) – 065-***-**** GHFHFHF
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