Introductory Snapshot:

** ***** ** *** *.T. field, of which 22+ years in software quality assurance and testing (including test case development, UAT planning/logistics, defect pass/fail rate, reporting of testing metrics, negative testing proponent/advocate

Experience with quality-driven metrics & results; STLC, SDLC, Agile, Waterfall testing methodologies

Experience building and designing test cases including knowledge of test methodologies

Experience with SDLC - from requirements gathering QA testing Training & software deployment

Highly organized, self-directed, critical-thinking and accountable to timelines

Experience with establishing cross-functional, collaborative relationships with business and technology partners

Strong analytical and problem-solving skills, with collaborative results

Curious about technology and how our software works

Arizona Department of Corrections (AZDOC) – Phoenix, AZ May, 2017 – September, 2017; February 12, 2018 - Present

Senior Quality Assurance Analyst/Business Analyst/Test Script Technical Writer/Test Administrator

Hired as test script writer in 2017 – project ended. Called back for FT BA position to perform many duties for the same $30M+ proprietary software upgrade/expansion project. Currently creating test cases and scenarios based off general use cases designed for UAT testers and focus groups, including negative test-based scenarios, from functional specification documents. Attend daily meeting with business analysts, test administrators and stakeholders to promote success and on-time delivery of written deliverables. Report/create defects using Microsoft TFS. Retest resolved defects, send daily reports. Helped spearhead state-wide training initiative by creating instructor/user guides for 45+ modules to be utilized in training >7,000 statewide employees. Worked with representative from Governor’s office (ADOA) to ensure project success; providing tracking and statistical data to division directors, CIO and other upper management. Currently on Governance Board, as well as Policy Review board – as active member and representative of IT Bureau. Utilizing Kanban methodology as method of reporting metrics to mgmt.

P.F. Chang’s/Pei Wei (International Headquarters) – Scottsdale, AZ September, 2016 – April, 2017

Technical Writer/Senior Quality Assurance Analyst/QA Test Lead Analyst (Consultant)

Hired for international rollout of NCR Inventory module/project. Created test plans/cases to test for both concepts (Chang’s and Pei Wei restaurants). Validated datasets in SQL during initial testing and UAT testing. Developed training manuals used in international rollout for field and remote locations. Worked with NCR identifying defects in their software. End of project, was on-loan to point-of-sale software project; worked on planning and creating of test cases for P.F. Chang’s and Pei Wei. Project wrapped April, 2017.

TSYS (Total Systems) – Tempe, AZ October, 2012 – July, 2016

Senior Quality Assurance Analyst

Analyzed business/technical requirements to formulate testing plans and other QA deliverables. Produced strategies, test plans and test scripts necessary to satisfy business and/or technical requirements while collaborating with stakeholders, developers and test analysts. Conducted manual online and data verification testing after data migrations of systems, verifying test results. Produced TFS testing artifact deliverables post-production, saving to SharePoint. Assisted in collecting various testing artifacts prior to Segment audits. Coordinated with technical and business resources to identify and correct system defects detected testing runs. Used SQL to do a data compare of PROD database when necessary. Performed system integration and smoke testing proactively identifying any issues with software applications, as well as system and business websites. Followed DTD to requirements creation, building test strategies and test scripts from business documents. Worked on multiple tasks during the testing activity to meet project timelines and works extended hours, evening and weekends as necessary to facilitate project completeness. Utilized SharePoint to share information and manage documents in all project areas.

US AIRWAYS (Project Assignment via Volt) – Tempe, AZ January, 2012 – March, 2012

Quality Assurance Analyst (Consultant)

Hired for ‘Cars Widget’ project. Created test cases/plans and other deliverables. Utilized Agile-based methodologies; attended daily scrum meetings. Worked with BA’s and PM’s in identifying requirements and COAs. Assisted with sprint planning and hour estimates. Performed Unit and System tests on specific modules; logging defects as found using TFS 2010. Created reports on defects found vs. defects mitigated and reported development trends to stakeholders. Project completed.

BLUE CROSS BLUE SHIELD OF ARIZONA (through Sogeti) – Phoenix, AZ October, 2010 – November, 2011

ETS Production Support Analyst/QA Analyst (Consultant)

Provided production support on all web-tier portals: Public, Provider, Member, Broker & Guest. Worked with other production support analysts to triage/mitigate web-tier production issues. Hired to decrease the number of bugs from 600 down to less than 100, prior to end of project. Wrote requirements, test cases and scenarios for testing of CSR application Tested table and coding updates by processing test files and communicated results to Oracle team.

BANK OF AMERICA – Remote January, 2010 – July, 2010

Quality Assurance Analyst (Consultant) (Consultant)

Tested proprietary banking application developed in .NET environment exclusive for Federal Credit Card Act. Developed and executed test cases, test plans and scripts to be used on project. Identified defects, assessed root cause(s) and prepared detailed information for developers using HP Quality Center application. Collaborated with business analysts to verify business requirements were met throughout all phases. Submitted daily metric reports using Quality Center on workload, defects found & project roadmaps. Collaborated with team members using SharePoint. Utilized SCRUM methodology.

US AIRWAYS – Tempe, AZ March, 2007 – January, 2010

Lead Quality Assurance Analyst

Lead QA Analyst for Flight Operations division (FlightOps). Tested in-house proprietary applications/projects developed in JAVA, .NET & other environments. Assigned to WebSceptre, FlightWeb, CrewWeb, ORACLEHR, Reliability and CUSS Kiosk proprietary applications. Performed basic SQL queries used in ORACLE project. Supported 11 developers as only QA person on team. Created & executed manual test plans, user stories, test cases; reporting weekly metrics/bug fix ratio to business stakeholders. Coordinated and proctored test case review sessions with business users and development teams prior to development effort. Member of automation tool committee; producing detailed feasibility study for potential purchase of automation tool for department. Attended on-site Microsoft symposium on Agile and SCRUM methodologies, immediately integrating methodology into current projects and systems. Left position to work 100% remotely to stay home with my baby.

PEARSON DIGITAL LEARNING– Mesa, AZ October, 2005 – March, 2007

Quality Assurance Lead/Content Services Specialist (Consultant) (Consultant)

Worked on new Reading initiative slated for Fall 2007 release. Attended weekly test meetings identifying QA processes and methodologies. Lead for distributing all newly developed software components to remote team and local team for testing. Determined programmatic character counts for template development. Lead for company-wide Alpha testing initiative before January, 2007 release. Used ClearQuest to track defects throughout product lifecycle. Identified functional defects and inconsistencies between producer scripts and programmed learning objects, documented defects and discrepancies in ClearQuest; assigned to appropriate producers/developers. Promoted to project lead after third week. As team lead, distributed workflow, tracked progress, logged defects, and attended workflow meetings.

ILINC COMMUNICATIONS – Phoenix, AZ January, 2004 – September, 2005

Manager of Training & Development

Managed planning, preparation, implementation, measurement and evaluation of all training, documentation and E-Learning provided to -customers. Created training program of blended asynchronous & synchronous online training classes. Administrator/creator of training classes provided to customers and prospects. Created and implemented new hire training process, including curriculum handouts, scheduling and training of courses for all new hires. Helped to create and moderated VAR and Partner training programs within the iLinc organization. Gathered month-end/quarter-end metrics; provided to executive team. Wrote customer curriculum for upgrades and major releases. Company acquired/Training Department eliminated/moved to NY.

BANNER HEALTH SYSTEM – Phoenix, AZ May, 2002 – January, 2004

Project Manager/Instructional Designer/QA (Consultant) - Lawson Project (National Deployment Initiative)

Produced all technical & training documentation of Payroll, Time Accrual, Benefits, Personnel and Introduction Lawson 8.02 & 8.03 modules. Developed, coordinated, and proctored training to employees in seven states on Lawson 8.0.2. Managed training project plan relating to curriculum development, Payroll Administration, Time Accrual, Personnel and Benefits components. Worked with Lawson personnel to perform basic QA tests on Lawson (legacy mainframe) after implementation. Administrator of HealthStream LMS. Managed 200+ employees & associated learning tracks relating to Lawson 8.0.2 and 8.0.3.

WARNER BROS. RECORDS / AOL TIME WARNER (TIME INCORPORATED) – Phoenix, AZ July, 2001 – May, 2002

Training Consultant/ Documentation Specialist/Public Speaker (Consultant)

Consulting for a New York-based training organization, sent out nationally to train TIME Inc. offices & Warner Music Group employees on AOL Mail software application rollout. After software implementation training, sent out as walk-around technical support to the same locations/facilities. Performed public speaking/training engagements in front of 100-300 TIME employees.

SAGE SOFTWARE (formerly SalesLogix Corporation) – Scottsdale, AZ

Senior Internal Instructor/LMS System Administrator/Technical Writer November, 2000 – June, 2001

Promotion - Managed all aspects of corporate internal training, including training plan implementation. Developed marketing plan for e-learning effort into a fully-functional training program for 500+ employees. Proctored orientation classes promoting product information & company vision to all new hires. Performed training needs assessments for all departments to help determine which e-learning classes/courses to purchase online. SmartForce and Learn2.com LMS System Administrator.

Training Product Manager/Instructional Designer/Senior Editor May, 2000 – November, 2000

Promotion - Writer and Editor of all hardcopy manuals for ACT! product; evaluated product courses to promote better training materials. Developed advanced web-based course; writing, editing, scripting, screenshot capture, storyboarding, etc. Received personal congratulations from Pat Sullivan, CEO, on my accomplishment. Worked with final products prior to public release; wrote training manuals for ACT! and Interact.com.

Enterprise Software Trainer/Quality Assurance December, 1999 – May, 2000

Developed and delivered platform training curriculum on SQL 7.0, NT 4.0, Windows 2K, Visio, including installation (class size 15-25). Focused on customization and troubleshooting for the Customer Relationship Management (CRM) software suite of SalesLogix for Fortune 500 clients. Wrote and trained Train-the-Trainer course for clients. Updated installation guides and systems documentation. Responsible for local administration of certification exams for SalesLogix Business Partners, while spearheading 100% computer-based training for SalesLogix product certification. Began QA career here by performing software testing for SalesLogix product; directly from developers. Reported issues, findings & comments to business unit. Arranged UAT for remainder of trainers – prior to production release. Created all technical documentation on subsequent versions of CRM product.

IMAGE CHOICE, INC. (A MicroAge Company) – Tempe, AZ February, 1995 – December, 1999

Senior Training & Development Manager / Department Technical Publications Writer

Provided customer training scheduling and services for the IBM EDMSuite software products. This included: scheduling all IBM customer training dates, logistical planning, resource (engineering) scheduling, and completing monthly/quarterly budgetary reports/goals. Designed, wrote and customized all IBM training manuals to be used for end-user, customer and Business Partner training. Wrote and edited all outgoing Marketing, Sales material for print production. Managed IBM/Development’s Training Department and four additional trainers. Coordinated all local and regional Business Partner training dates, logistics, presenters, etc. Managed large marketing database, lead distribution and all Business Partner communications. Assumed responsibility for production of Sales Support Materials such as boilerplate proposals, Business Partner recruitment documentation, training materials, etc. Actively participated in other marketing and training projects as necessary.

CHRYSLER FINANCIAL. (A Division of Chrysler Motors) – Detroit, MI October, 1994 – January, 1995

Corporate Proprietary Software Instructor (Remote Consultant)

Attended 2-week training in Detroit to begin project. Once trained, traveled nationally to selected high-producing dealerships to train financial personnel on new technology/concept (instantaneous credit approval via satellite). Planned logistics of all scheduled trips which included: Contacting customer, scheduling training dates/times, training manual creation, printing, editing and writing; worked with corporate travel organization to plan all trips. Post-travel, gathered training data, surveys, etc., and reported back to corporate. Project concluded.

SOFTWARE/PROCESS KNOWLEDGE (ADDENDUM):

Adobe Illustrator

Adobe PhotoShop

ACIS (Proprietary – AZ DOC)

ClearQuest

Concur Expense

CrewWeb (Proprietary-U.S. Airways)

Corel PhotoPaint

Docent LMS

FileMaker Pro

FileNet

FireWorks

FlightWeb (Proprietary-U.S. Airways)

FoxPro

FrameMaker 5.5

HP Quality Center

HP ALM

Hummingbird

IBM ImagePlus VisualInfo

iLinc Web Conferencing Suite (Proprietary)

Interleaf

JAVA-based Applications (QA – GUI Testing)

Kofax

Lawson 8.0.2 & 8.0.3 HR/PR Suite (Mainframe/Legacy)

LiveMeeting

Lotus Notes

Macromedia Captivate

Macromedia Director

Meeting Maker

Micrografx Designer

Microsoft Office Suite (Word, Excel, PowerPoint,)

Microsoft Publisher

Microsoft Test Manager (MTM)

Microsoft Outlook

Microsoft Project

.NET Applications (QA – GUI Testing)

Oracle Database (SQL Queries)

Putty

QuarkExpress

QuickBooks

QuickExpense

RoboHelp

SalesForce

SalesLogix 4.0 (Client, Administrator, Architect)

SalesLogix for Support (Client)

Serena

SharePoint

Shares (U.S. Airways)

SlickEdit

SnagIt

SQL +

UltraEdit

Visio

Visual SourceSafe

Visual Studio/TFS (Defect module 2008, 2010)

TFS (Team Foundation Server)

WordPerfect

SOFTWARE METHODOLOGIES:

AGILE Methodologies

Scrum Methodologies

SDLC Methodologies

Waterfall Methodologies

E-LEARNING CORPORATE ADMINISTRATOR:

ElementK Software Application

HealthStream Software Application

Learn2.com Software Application

SalesForce.com Software Application

Skillsoft Software Application

SmartForce Software Application

FORMAL TRAINING/SEMINARS:

DOS (Advanced)

FrameMaker 4

Lotus 1-2-3

Microsoft Word (Advanced)

IBM - ImagePlus Visual Info Installation Class

IBM - ImagePlus Visual Info Concepts and Design

FileNet - System Administration

FileNet - Installation/End User Class

SalesLogix 4.0 – Client, Administrator, Architect

CERTIFICATIONS:

SalesLogix Business Partner certified. Proctored examinations to business partners and customers.

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