Service Representative Office Assistant
Resume:
JOAN A. PICARD
Staatsburg, New York 12580
QUALIFICATIONS All Phases of Public Relations and Customer Service
General Accounting; accounts receivable and payable
Administrative Office/Clerical and Secretarial Skills
Personnel Supervision; training and orientation
Working Knowledge of Computer System Operations
Strong Interpersonal and Organizational Abilities
Documentation and Reporting Skills; recordkeeping
Troubleshooting; problem analysis and resolution
PROFESSIONAL ADMINISTRATIVE OFFICE/ BOOKKEEPING SKILLS
EXPERIENCE -Successful record of experience performing general accounting
and administrative duties to include processing billing, purchase
orders and accounts receivable/payable transactions.
-Demonstrated ability answering incoming calls and assisting
business clientele.
-Experience training staff with accounting/bookkeeping
procedures and policies.
-Comprehensive experience assisting with collection of
delinquent client accounts.
-Proven skill with data entry functions and filing of monthly
taxes to regional office.
-Skilled in completing service agreements/applications and
updating account status.
CUSTOMER SERVICE/CLIENT RELATIONS
-Extensive experience promoting positive public relations and
quality service.
-Diversified experience quoting insurance rates and reviewing
policy information.
-Proven skill addressing customer inquiries and resolving
customer concerns.
-Diversified experience marketing business products and services
to existing clientele.
-Demonstrated ability assessing customer needs and ensuring
customer satisfaction.
-Comprehensive background providing customer support services
to business clients.
POUGHKEEPSIE CITY SCHOOL DIST., Poughkeepsie, NY
Sr. Acct. Clerk/Tax Collector; 08/98-present
DUTCHESS COUNTY DEPT. of MENTAL HYGIENE,
Poughkeepsie, NY
Account Clerk/Typist-Temp. Position; 06/96-07/96
Reason For Leaving- Was No Longer Needed
BOB JANKOVICS INSURANCE AGENCY, Poughkeepsie, NY
Customer Service Representative; 03/96-05/96
Reason For Leaving- Was Offered A Better Position.
DUTCHESS ADMINISTRATIVE SERVICES, Poughkeepsie, NY
Customer Service Representative; 09/95-02/96
Reason For Leaving-Not Enough Work
MICHAEL MANGI & SON AGENCY, INC., Poughkeepsie, NY
Customer Service Representative; 04/95-07/95
Reason For Leaving- Laid Off
THE DALLEO AGENCY, Poughkeepsie, NY
Customer Service Representative; 05/94-03/95
Reason For Leaving- Laid Off
STATE FARM INSURANCE, Poughkeepsie, NY
Customer Service Representative; 12/93-05/94
Reason For Leaving- Was Offered A Better Position
TERMINIX INTERNATIONAL COMPANY, Hyde Park, NY
Full-Charge Bookkeeper/Office Assistant; 08/89-08/93
Reason For Leaving- No Room For Further Advancement.
OTHER SEARS, Poughkeepsie, NY
Customer Service Representative/Cashier; 10/93-01/94
T.J. CINNAMON’S BAKERY, Poughkeepsie, NY
Daytime Supervisor; 08/87-01/89
EDUCATION BOCES TECHNICAL CENTER, Poughkeepsie, NY
2 Year Program; 1983-85
ROOSEVELT HIGH SCHOOL, Hyde Park, NY
General Diploma Graduate; 1985
AWARDS Award Recipient for “Outstanding Collection Efforts”
(Terminix)
REFERENCES Available upon request.
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