Executive Assistant Manager

STACEY L. GRIFFIN

Langhorne, PA ***** 215-***-**** adhqxj@r.postjobfree.com

Professional Summary

Highly experienced practice manager with a demonstrated history of working in a fast-paced, rapidly growing healthcare service line seeking a position to contribute my experience. A strong professional with a determination to receive a bachelor's degree in 2022 focused on a Bachelor of Business Administration. Professional & Technical Skills

• Excellent communication skills

• Highly Organized

• Detail Oriented

• Critical Thinker

• Excellent Public Speaker

• Microsoft Word

• Microsoft Excel

• Google Docs

• Google Sheets

• Microsoft Outlook

• Microsoft PowerPoint

• KRONOS

• QGenda

• Salesforce (Super User)

• Concur

• Citrix

• Google Drive

• Google Calender

Work History

Envision Physician Services

– Regional, NJ

Regional Practice Manager II 04/2015 to Current

Promotion to Practice Manager II in 2019 - With a continued demonstration to streamline workflow and support leadership, advanced to more complex programs: Manage and oversee daily operations for 5 anesthesia programs/11 facilities with 104 FT physicians, 100 FT mid-level & 4 admin staff. In 2019 worked with a budget of $51M had a Profit of $19M continued work with a program which had extreme challenges. Promotion to Practice Manager I in 2015 – due to demonstrated ability and mastering complex concepts, taking the initiative to step in where/when needed to support my local operations team to improve existing processes and create a streamline workflow: Manage and oversee daily operations for 3 anesthesia programs/6 facilities with 39 FT physicians, 88 FT mid-level and 2 admin staff

● Lead daily management and operational efficiency within departments

● Ensuring patient safety and customer satisfaction with continuous management of quality, safety and staffing

● Developed relationships with recruitment, credentialing, in order to handle strategic initiatives

● Forecasting and budgeting for all programs

● Collaborated with directors to routinely meet with C-Suite of hospital and maintain good relationship and work out any issues

● Maintain knowledge of hospital contractual requirements (quality, financial, satisfaction), educate clinicians appropriately, and assist with renewal or modifications of contracts as requested

● Maintain working knowledge of behavioral and HR staff issues, report staff issues appropriately to Clinical and Practice Management Leadership assist with PIPs and resolving issues

● Collaborate with Clinical Leadership to prepare for any leave of absence/terminations and communicate anticipated needs to Practice Management Leaders to ensure coverage is obtained

● Act as liaison with Accounting and Finance to research and assist in resolving financial-related practice and/or budget issues

● Understand monthly labor costs as related to budgets and proactively take action to research and report on issues by working collaborative with Practice Management Leadership

● Ensure effective labor management of facilities through intimate understanding of schedule at all facilities

● Maintain working knowledge of budgets, dashboards, and how staffing changes impact practice financials

● Create budgets for each program

● Train new practice managers

Practice Coordinator 04/2014 to 04/2015

● Promoted to Practice Manager within 9 months

● Assisted 60 clinicians daily with various tasks

● Perform various administrative and operational functions to support Capital Healthcare Specialists.

● Collaborate with Envision's Operations and Client Services Departments to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal to ensure timeliness of clinician contracts

● Monitor to ensure timeliness of new clinician contracts and escalate if necessary to Practice Manager

● Assist Medical Director with Department staff meeting agendas, and maintains attendance and minutes

● Assist in resolution of issues and remains current on policies and procedures

● Assist Quality Specialists with data collection and aggregation for reporting

● Process payroll for clinicians

● Maintain all necessary CME related CEU's on clinicians for Hospital certifications

● Act as liaison between Hospital Health System MSO and Envision's Credentialing Department

● Help facilitate credentialing of clinicians by obtaining all necessary documents to expedite clinician processing

● Assist Facility Administrators onsite to ensure medical records are completed in timely manner for billing

● Perform other clerical duties as assigned.

● Assist Medical Director and Corporate Leadership in scheduling clinician interviews

● Reports any real or suspected violation of corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with reporting policies of company

● Obtain clarification of policy whenever necessary and may use resources available through Compliance, Human Resources or Legal Department to do so

● Keep Practice Manager apprised of operational issues requiring immediate intervention Clinician Relations:

● Attends department staff meetings and take minutes

● Act as intake desk/receptionist, administrative assistant for clinicians and patients

● Process clinician expense reports, and processes them for payment

● Maintain files for each clinician to include: OPPE, CME, Performance related information

● Corresponds with clinicians as requested by Practice Manager and/or Medical Director

● Assist in coordinating facility specific orientation and facilitates system access by working with Hospital IT staff

● Maintain up-to-date contact list of all assigned clinicians

● Assist Medical Director by publishing schedules once completed. Trenton Anesthesiology Associates, P.A

– Pennington, NJ 03/2007 to 04/2014

Executive Assistant, Business Administrator / Human ResourceManager Practice Acquired by Sheridan (now Envision)

● Practice reconciliation and accounts payable responsibilities

● Utilize QuickBooks (daily, monthly, quarterly and yearly) for corporate accounting

● Coordinate payroll and all payroll deductions

● Create reports for all pension and 401(k) activity

● Participate in selection of medical group benefits and process all application changes

● Maintain Practice Administrator's schedule

● Liaison between Trenton Anesthesiology Assoc. and Capital Health Hospital Systems

● Implemented tracking system for licensing and credentialing of clinical staff

● Assist medical staff with re-credentialing and credentialing of new hires

● Ensure open communication between business office, clinical staff and hospital. Merck-Medco

– Willingboro, NJ

Customer Service Quality Coordinator, Administrative Assistant, and Business Analyst 08/2001 to 10/2005

● Promoted from customer service representative to coordinator within 7 months

● Created and updated all standard operation procedures for department

● Assured compliance of all federal regulations within department

● Administered and tracked all quality audits for team through database tracking

● Managed new employee training, employee payroll and departmental budget

● Maintained departmental scheduling and efficient workflow structuring on a daily basis. Education

BBA: Business Administration and Management Expected in 05/2022 Strayer University - Washington, DC

GPA: 3.667

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