DARAM

+1-330-***-**** adhqwg@r.postjobfree.com

Education:

Masters in Computer Science, Texas A & M University, Commerce, TX, 2008.

Certifications & Badges:

- Certified Salesforce Administrator, June 2020

- Business Administrator Specialist & Lightning Experience Reports & Dashboards Specialist Superbadges

PROFESSIONAL SUMMARY:

10+ years of QA experience with over 4 years in Salesforce Testing

SF CRM & Lightning: CRM E2E Testing, Creation and Customization of Users, Profiles, Roles, Permission Sets, Custom Objects, Custom fields, buttons, links, Workflows approvals and Validation Rules. Setting up the Process Flows and Page Layouts, Email customization etc.

Testing: SF CRM Testing, Web application Testing, API Testing, Functional Testing, Backend Testing and other Freelance Testing of Apps

Test Management Experience: Estimation of points as part of Sprint Planning, Test Planning, Test Process and Test methodology, Test Management and Assigning and training the offshore team

Extensive experience in Workflow Automation and Approvals and also ensured in creating and providing the Reports and Dashboards to management of the performance on the teams

Extensive database/ backend testing using SQL and SOQL queries

Very well experienced in the usage of Standard Objects of SF CRM like Accounts, Contacts, Opportunities, Cases, Leads and Campaigns

Worked on Sales Cloud and Service Cloud

Very well experienced in Agile and Waterfall technology and been part of all phases of STLC

Managed defects creations and maintenance using JIRA tool of Defect management

Experience in Web Services testing using http protocol, JSON & XML in Postman, SOAP UI SOA testing tool

Experienced in executing the Selenium test cases

Develop customizations on SFDC as per the Org.’s requirement

Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs

Very well experienced in all levels of Sprint from Planning to updating the statuses and also till QA Signoff

Worked extensively in Creating Test Plans, Test Scenarios, developed Test Data and Test Cases and maintaining in Version control

Performed API testing using Postman

Good communication skills and problem solving skills

PROFESSIONAL EXPERIENCE:

Salesforce QA, IRUSA Nov’17 - August’20

Involved in testing the various components of the Salesforce CRM in this Non-Profit Org. Which is developed using NPSP

Gathered the high level and detailed requirements from various internal stakeholders and developed Test Plans for the User requirements

Customized the UI that is used for providing the end users for handling the online transactions which is originally developed using Springboard

Extended development of the Test Plans, Test Scenarios and Test Cases for various areas of the UI following the STLC model

Worked in every phase of Sprint from story point estimation till the QA Signoff

Tested the donations coming from the Chargent application (from Salesforce AppExchange) which is the main app used for processing the donations by online transactions

Also customized the Springboard application (3rd party Salesforce app from AppExchange) which is the Donor Management UI

Created separate Test Data for Recurring deposits and One time deposits of the Salesforce Org. and validated if the statements are created as right

Performed load testing using a home tool in the Salesforce Org. that is developed to insert test data into the Org. and monitored and analyzed the logs to make sure the Governor limits are not hit.

Customizing and testing of the Custom objects Recurring Donations, Pledges along with the standard objects like Opportunities within the Salesforce Application.

Hands on experience in Community, Service and Sales Cloud configurations

Tested the Reports and Dashboards and confirm if the results are per the Salesforce Org.’s needs

Performed wide API testing using tools like Postman for functional, regression testing

Extensively used SOQL for the backend testing to check if the data accuracy

Validated the Workflow rules and Auto response emails by customizing the email templates

Tested the Users if the data access is correct as per the Profiles and Permission sets assigned to check the security of the application

Logged tickets using JIRA for any defects found while testing process

Making sure an update is provided and following with the logged defects depending on the complexity

Provide statuses on Daily, Weekly and Biweekly basis on the working progress

Test cases cleanup on a regular basis to make sure the tests are upto date

Worked in every phase of Sprint from Estimation of points till the QA complete Signoff

Salesforce QA, Infor Sep’16-Sep’17

Worked as QA in testing the functional side and approving the Users, Groups, Profiles, Permission sets etc.

Worked on testing the customization of the application and validate the results

Worked on the Sales and Service Clouds

Tested the Workflows and automated various tasks like sending the auto responses and customized email templates as per the Org. needs

Created and tested various custom Objects, Fields, Profiles and also extended Permissions by defining the Sharing Rules and getting reviewed by the stakeholders

Created the Test Plan, Test Scenarios, Test cases and provided statuses daily, weekly and the biweekly as part of Sprint as per STLC

Extensively used SQL and SOQL for the backend testing

Sr. QA Analyst, Infor US. Inc. Nov’11-Sep’16

Worked as a Lead for Time & Attendance and the Labor Scheduling modules in one of the ERP products of Infor, Work Force Management

Knowledge in other modules like mobility, data migration etc. as the primary person of contact

Understanding of the functional and business requirements

Design the estimates for the Story Points in the Sprint Plan using Pointing Poker and created the Test Plan

Creating and updating the test plan, test cases, test reports using MS Excel for the features

Writing Gherkins scenarios and Single line scenarios for the features

Created test cases using Zephyr format in JIRA tool and mapped the approved test cases with the Requirement

Created QA data using XML and performed Backend testing using SQL

Worked on the Continuous Integration and created our own QA build for testing using Jenkins

Executed test scripts that are developed in Selenium as part of automation testing

Executed the test scenarios manually

Following the defect lifecycle of finding a bug, confirming with the peers, creation and verification of the defects using JIRA and TestTrack

Provided the statuses daily, weekly and the biweekly as part of the scrum meetings

Testing REST apis services using a custom tool and the Postman tool for chrome extension

Performed Functional, Regression, Smoke and ISO Testing for the respective modules

Programming Consultant, DBLS Jan’09-Mar’11

Created and revised Business Requirement Specification (BRS) document and Functional Requirement Document using the scope and discussions with stakeholders

Created the Use Case diagrams, Data flow diagrams and the Gantt charts using MS Visio

Identified gaps, risks and issues within the project and facilitated meetings to close down if any

Designed and programmed forms, classes, modules using C# and ASP.NET

Worked in all phases of development of the web application and implemented latest technologies like ASP.Net 3.0, and Crystal Reports 11

Developed Web pages using ASP.NET using Server controls, HTML Controls and CSS

Writing Queries and Stored Procedures using SQL and for backend testing

Developed scripts for User-Acceptance Testing

Worked widely for other clients using MS Access queries

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