Agile Coach
Resume:
APRIL JEFFERSON
adhqq6@r.postjobfree.com
soulcraftswoman.com
@soulcraftswoman
https://www.linkedin.com/in/soulcraftswoman
SUMMARY
Consultant, coach, and facilitator that leads with generative engagement while partnering with businesses and others to help unlock their full potential. Connecting others to ownership of their needs and goals with a blend of values, principles, and practices from multiple thought communities.
You may also find me facilitating collaboration, training, speaking at and organizing conferences (on agile, lean, design thinking, teal, open space, applied improvisation, and gamification), contributing to podcasts, supporting boards, active in local meetups, supporting social change as a Design Action Lab partner, mentoring youth, and/or designing business games.
SPEAKING, FACILITATING & ORGANIZING
Sharing over 80 Talks & Workshops — domestic and international, such as the annual Agile Alliance conference, Agile & Beyond, Path to Agility, Agile Games, Toronto Agile Tour, Lean Agile KC, Coach Camps, Open Spaces, Women In Agile and more. EXPERIENCE HIGHLIGHTS
Coaching, consulting, training, and facilitating values, principles and practices on . . .
● Agile, Kanban, Lean, Design Thinking, Reinventing Work, & Open Space Technology
● Lean Change Management
● Business Agility & Enterprise Transformation
● Organizational Effectiveness & Change
● Positive Cultures & Reinventing Organizations
● Leadership
● Strategy & Vision
● Process Improvement & Agile Frameworks
● Experience Learning Workshops & Training
● Liberating Structures
● Retrospectives, Conflict Resolution & Mediation
● Applied Improvisation and Gamification
● Self-Organized, Self-Managed, Collaborative Organizations & Teams
● Small and Large Programs and Portfolios from 5 to 100 teams PROFESSIONAL EXPERIENCE
REMOTE FACILITATOR
Agile Alliance, [Jun 2020– Aug 2020]
Designed diversity, equity, and inclusion series for members and subscribers globally and facilitated design thinking workshops that spurred initiatives within, and action in the greater community.
AGILE TRANSFORMATION COACH & CONSULTANT
M&T Bank, [May 2019– Jan 2020]
Partnered with LeanDog supporting M&T Bank to shape scaling their transformation to customer centered product teams and growing internal coaching capability within the bank. Business Agility, Kanban, Scrum, Lean, and Scaling with Disciplined Agile. AGILE TRANSFORMATION COACH & CONSULTANT EXPERT
Ford Motor Company, [Mar 2017 – April 2019] OCIO & Transformation Office Supporting Ford to shape scaling the transformation to product teams, scaling the growth of coaching capability within Ford; as well as, holistically engaging lean-agile values and practices with design thinking at scale for their large IT portfolio in their Transformation Office as an expert agile coach and consultant in partnership with Millennium Software. Business Agility, Kanban, Scrum, Lean, XP, and Scaling with SaFE ORGANIZATIONAL CHANGE & CULTURE COACH
University of Michigan Medical School, [Dec 2015 – Feb 2017] Health Information Technology and Services (HITS)
Partnered with U of M to Guide the organization’s culture to an environment of increased positivism, innovation, quality, and productivity by coaching executive leadership, management, teams, and individuals around change and transitions for information services by leveraging agile, lean, and positive organizational scholarship. Kanban, Scrum, Lean, XP AGILE COACH
Ithaka, [June 2015 – Dec 2015] Software Development Partnered with Ithaka to support multiple agile teams as a coach and scrum master to grow the expertise of the scrum master team specifically around coaching teams, individuals, and enhancing the organization’s overall agile practices. Kanban, Scrum, XP, Disciplined Agile AGILE COACH
University of Michigan Medical School, [June 2014 – March 2015] MSIS Data Management
Partnered with Wolverine Tech to support database management services for information services at the University of Michigan Medical School by coaching agile, lean, and Kanban practices for their database delivery teams. Improved cycle time of teams, customer satisfaction, and executive confidence with lean change management and agile practices that saved the organization over $500K. As well as, partnered with the deputy CIO on developing organizational change management initiatives that were identified, developed, and implemented by team members. Lean, Kanban, Scrum, and XP AGILE PROCESS COACH
OnStar, [August 2013 – April 2014]
Applications Ecosystem Department
Partnered with SolutionsIQ to support GM Onstar coaching the mobile apps program on agile processes for product development teams. Contributed to the direction of the department's agile journey as a process coach and scrum master within the agile coaching office. Coached, facilitated, and supported a positive culture and incremental delivery of working software using SCRUM practices, XP technical practices, and agile values. Scrum, XP, Disciplined Agile
BUSINESS SYSTEMS ANALYST / SCRUM MASTER
CoreLink Administrative Solutions, [October 2012 – May 2013] Requirements Department
Partnered with Kelly IT Resources to support CoreLink Administrative Solutions as a remote business systems analyst in their requirements department. Performed scrum master, project manager, product owner, and business analysis activities for the project that adhered to agile, SCRUM and BABOK guidelines. Coached and shared experiences with team members on agile practices and trained team on tools. Lead analyst on BCBS NE Billing & AR Removal project.
SENIOR BUSINESS ANALYST / SCRUM MASTER
Consumers Energy, [March 2012 – October 2012]
Business Technology Solutions Department
Partnered with Analysts International Corporation to support Consumers Energy as a senior business analyst in their business technology solutions department. Supported implementation of agile analysis environment within business analysis team. Scrum master for all BA sub-teams within the BA pool (30 team members). Coached and shared experiences with team members on agile practices. Adhered to BABOK guidelines and agile extension of BABOK from IIBA.
SKILLS
Coaching, Consulting, Facilitating, Change Management, Agile Transformations, Business Agility, Lean Change Management, Agile, SCRUM, Kanban, Scrumban, LEAN, Open Space Technology (OST), Scaled Agile Framework for Enterprise (SAFe), A3, Canvases, Experience Learning, Diversity Equity Inclusion (DEI), Value Stream Mapping, Journey Mapping, Story Mapping, Cycle Time, User Stories, Use Cases, Scenarios, Estimating, No Estimates, WIP Limits, Acceptance Criteria, Business Process Mapping BPMN VENTURES
CONSULTANT
April Jefferson Corp., [2012 – Present]
Partners with organizations to provide professional services. COLLABORATOR & CO-FOUNDER
Design Action Lab, [June 2016 – Present]
Empowering people as a vessel of change with design thinking. Design Action Lab is mission driven and community focused non-profit that unites people to collaborate on innovative solutions for social change.
BOARD MEMBER
Agile Open Northwest, [Feb 2020 – Present]
Yearly Portland and Seattle area conference that was the first agile open space conference in the US.
CONFERENCE FOUNDER
Women In Agile Open, [2019 – Present]
First Women In Agile technical unconference for all genders with a focus on women. Future of Work 24 Hour Global Gathering, [2020 - Present] Global unconference gathering of numerous thought communities to share, collaborate, and shepherd action around a purpose.
GAME CREATOR
Tabi, [2019 – Present]
Co-operative business game where players discover how to align values, principles, practices, process and tools, and experiences to cultivate reaching personal and shared growth.
EDUCATION & CERTIFICATIONS
MICHIGAN TECHNOLOGICAL UNIVERSITY
BA Scientific and Technical Communication
INTERNATIONAL SCRUM INSTITUTE
Agile Coach Accredited Certification, [License 229***********] Scrum Trainer Accredited Certification, [License 658***********] Scaled Scrum Expert Accredited Certification, [License 418***********] Scrum Master Accredited Certification, [License 079***********] Scrum Product Owner Accredited Certification, [License 979***********] Certified Kanban Expert, [License 052***********]
MEMBERSHIPS
Agile Alliance, Open Space Institute US, Open Space World REFERENCES
See Recommendations on LinkedIn profile: https://www.linkedin.com/in/SoulCraftswoman
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