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IT Support And Management

Location:
Carson, ND
Posted:
November 11, 2020

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Resume:

Contact

+1-725-***-**** (Mobile)

adhqpb@r.postjobfree.com

www.linkedin.com/in/hasanshabbir

(LinkedIn)

www.aesthetictech.net (Company)

Top Skills

Enterprise Resource Planning (ERP)

Website Development

System Administration

Languages

Urdu (Native or Bilingual)

Punjabi (Native or Bilingual)

English (Full Professional)

Hasan Shabbir

ICT Project Management Innovation driven IT Professional Growth Hacker Master Trainer Public Speaker

Minden

Summary

Diversified Innovation Driven Tech Entrepreneur, tech enthusiast and mentor with a motive to solve global problems by the best use of diverse tech knowledge, tools, ideas and global experience. Leading in: Problem Identification, Patenting, Startup Incubation, Acceleration, Seeding, First Cycle, Automation, Sustainability, Risks Management, Offshore Services, Kanban Projects Management, Negotiations, Legal /Policy Issues, Sales, Multi Tier Management and Support.

Automation Expert Web Apps Developer Open Source Evangelist

Founder Open Source Foundation of Pakistan Founder Open Source Educational Network Big Data Consultant AI/ML/ IOT Consultant Odoo ERP Consultant Healthcare ERP Implementation Expert Campus Management ERP Implementation Expert Arago Certified RPA Expert DevOps Cluster Computing Virtualization

Storage AWS / Cloud Computing IT Infrastructure Architect Data Center Automation Project Management with PrinceII Public Speaker Tech Blogger Master Trainer

• Possess 19+ years of experience in IT sector, 15 years full time + 4 years of part time

• Lead ADB RETA IT Infrastructure Architecture, Implementation team

• Lead UNDP IT Infrastructure / Management team in SDPD.

• Lead Oxfam Novib's financial requisition automation system team.

• Lead MegaHealth / Healthcare Automation ERP Implementation Team.

• Lead ilmoo/ Education ERP Implementation Team.

• Managing team of IT experts developing ERP and Web Apps projects at Aesthetic Tech

• Managed team of IT Coordinators, IT Officers, IT helpdesk at Asian country offices of Internews

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• Strong understanding of Organizational IT infrastructural planning and management

• Highly Motivated, Creative with good communication skills, negotiations and interpersonal skills

• Renowned Trainer of IT & Open Source Technologies, Odoo, Joomla, Wordpress, Linux OS,

• Educated/ Trained hundreds of IT professionals in different universities/colleges of Pakistan and at sites.

Experience

Aesthetic Technologies

Chief Technology Officer

September 2007 - Present (13 years 3 months)

• Responsible for all of IT services and sales in Islamabad office

• Leading a team of professionals for state of the art dynamic website designing in content management systems using dotNet, PHP, HTML5, CSS3 and Javascript skills.

• Developing, maintaining and delivering a technology strategy and the technology services to enable and support the achievement of the business goals.

• Identifying new opportunities and alternative approaches to performing business activities, enabled by the availability of information and communication technology.

• Managing the resources (technical and people) required to plan, develop, deliver and support properly-engineered information and telecommunication system services and products to internal customer or external customers / members, including the management of change and the maintenance of professional standards, and the processes and procedures for the management of risk and compliance in all technology activities and projects.

• Communicating effectively with the business and leadership the availability of resources and current prioritisations, operating as an expert consultant to the end user on how to best approach challenges requiring technology support

• carrying out training needs analyses; defining the skill sets needed to perform different roles;

• carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;designing training programs appropriate to the skills needed;

• developing an appropriate mix of formal and informal development activities; Page 2 of 11

• developing peer networks to keep abreast of current thinking;

• Maintaining appropriate records of learner development and resource allocation.

• Building online resources for various clients using sql database management

• Building corporate identity for various clients.

• Leading the team for drafting CMS, MIS, ERPs for various clients. Emerging Technologies (eTech)

Founder

October 2018 - Present (2 years 2 months)

United States

Solving Global Problems with the collective human intelligence, knowledge, technology, best practices and effort. Providing IT Solutions based on Robust, Secure, Reliable, Scale-able and cost effective Open Source Technologies; Our Products:

#ilmoo, the 4th Generation Campus & Enterprise Management platform

#MegaHealth, the most advanced Tertiary Healthcare Management System. Expertise:

ERP / Automation

Business Process Re-engineering

Business Process Automation

MRP

OpenStack Private Cloud

Kubernetes

DevOPS Outsourcing

Linux

Robotic Process Automation RPA

Artificial Intelligence

Data Center Automation & Data Center Agility

Continuous Integration & Continuous Delivery,

Cloud Computing (Private) OpenStack,

MAAS, JuJu, Conjure-up

MicroServices based on Kubernetes & LXC/LXD Containers and Docker Container.

Information Security Services (ISMS).

Elumini IT

Robotic Process Automation Consultant

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November 2013 - July 2018 (4 years 9 months)

1) Project Name: Healthcare automation modules (Odoo+RPA) Client Internal

Developer Tool BluePrism 6, Teleopti, SMP, Odoo, MegaHealth Duration May 2013 – Jan 2014

2) Project Name: Sales Order Creation / Deletion (Odoo Automation)(RPA) Client Internal (Canada)

Developer Tool BluePrism 6, SAP 7.50.

Duration Jan 2014 – Jun 2015

3) Project Name: e-License for Healthcare Generation & Activation (RPA) Client Internal (Singapore)

Developer Tool BluePrism 6.4, JIRA, Excel,

Duration Jun 2015 – July 2018

Responsibilities

• Strong understanding of blueprism which helps in resolving the issues involved in daily huge time consuming human effort.

• Working with client to understand the requirement clearly, provide the update to client regarding progress of automation.

• Prepared RPA documents like PDD, TDD, ODI for development work.

• Developing the solution to automate extension processing with data given by client, validate the solution with respect to satisfy customer requirement.

• Attend status calls with Client and getting the inputs from client.

• Strong understanding of the blueprism system and business expedition involved in automating the process and take appropriate action accordingly.

• Working in team for clear understanding of client requirement and issues coming across while developing the solution.

• Provided hyper care for mentioned time frame to ensure successful delivery.

• Send code for audit and work with audit team to ensure best practices.

• Active involvement in requirement change, UAT calls with customer. IBM Tivoli Systems, Inc.

Senior Technical Consultant

December 2012 - October 2013 (11 months)

Paris Area, France

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•Designed/Implemented the IBM Tivoli Netcool and Infrastructure architecture solution for Faurecia monitoring several sites around the world.

•Worked with Project Managers /Top management and provide them with project tasks/plans.

•Created Low Level /High level Functional design document, requirements documents, Testing documents, architecture Visio diagrams.

•Working with Vendors to get the required licenses for Faurecia Tivoli requirements.

•Plan out the implementation phases.

•Define, promote and review standards and procedures.

•Scope complex and critical projects, define and manage deliverables and lead solution delivery.

•Define and design Tivoli infrastructure solutions through architectural and management best practice.

•Assess and promote relevant technology innovations through to proven solution improvements.

•Lead solution implementation across multiple teams covering a range of complex technologies.

•Define and manage delivery of comprehensive technical documentation.

•Act as a mentor to staff members within multiple disciplines.

•Regularly consult with senior management around business benefit from complex solutions

UNDP

Consultant

September 2010 - October 2013 (3 years 2 months)

Islamabad

Assessment and Implementation of the Information Technologies (IT) Requirements of Committee Rooms in National Assembly of Pakistan The consultant was assigned the task to visit the Committee Rooms of National Assembly of Pakistan and evaluate their IT needs and recommend a state of the art solution for them that could help them meet the challenges of new era. The tasks included:

• Listing down of all the requirements demanded by the both secretariats with regards to the specified Committee rooms’ IT requirements

• Analysis of these demands based on the primary objective of Committee Rooms alongside introducing innovations based on the best practices in other parliaments, if applicable.

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• List of required IT equipments to be installed and supporting technology to properly function those equipments.

• 3D Presentation of final proposed shape of facilities.

• Comprehensive RFQ (Request for Quotation) for the IT procurement. Detail of the Rooms and Tasks for NATIONAL ASSEMBLY are as follows: 1 Committee Room No. 2 (Plus working Cabins) Complete IT Requirement 2 Committee Room No. 5 (Plus working Cabins) Complete IT Requirement 3 Committee Room No. 7(Plus working Cabins) Complete IT Requirement The deliverables were achieved successfully. The proposed model is appreciated, accepted and being adopted for procurement in current financial year.

Website Design and IT Management:

As a consultant for SDPD, the consultant carried out various tasks for design and development of SDPD website. He carried out network overhauling and managed all IT infrastructure of project, including networks and hardware support.

The consultant also drafted a paper on e-Parliament (an MIS system for Parliament of Pakistan)

IBM

2 years 2 months

Application Performance Specialist

June 2011 - November 2012 (1 year 6 months)

Pakistan

Experienced consultant with extensive knowledge of the full IBM Tivoli product suite.

Experience of working across different regions including: Europe, South Asia, South Africa.

IBM Tivoli/Netcool Solution Architect/Developer.

IBM Netcool Manager

IBM Tivoli Endpoint Manager

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IBM Tivoli Netcool OMNIbus

IBM SmartCloud Application Performance Management

IBM Tivoli WebTop/WebGUI

IBM Tivoli Impact

IBM Tivoli Monitoring

IBM Tivoli Common Reporting

IBM Tivoli Netcool/Reporter

IBM Tivoli Network Manager

IBM Tivoli Netcool ISM

IBM Tivoli Composite Application Manager for Internet Service Monitoring IBM Tivoli Composite Application Manager for Transactions IBM Tivoli Netcool/Omnibus Probes

IBM Tivoli Service Request Manager

Senior Subject Matter Expert

October 2010 - May 2011 (8 months)

Pakistan

Subject Matter Expert - System Management Specialist at IBM Monitoring Specialist (Tivoli / Netcool)

ITM, ITCAM, Netcool, Linux

Asian Development Bank

IT Consultant

October 2009 - August 2010 (11 months)

Philippines

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1. Prepared a work plan for the AOA, outlining in detail activities/workplan for the first year; Planned the envisaged upgraded the AOA Resource Centre through establishing an E-Library and revamping/improving the AOA Website in a comprehensive manner.

2. Conducted a survey of best practices and procedures of the most successful and effective websites/e-library facilities among member institutions and comparable organizations with e-learning facilities. 3. Developed the website that is:

a. Able to facilitate on-line access of all members to latest news, information and knowledge products relevant in the field of Ombudsmanship b. A dynamic, interactive and user-friendly electronic facility in PHP/SQL. 4. Categorized and conserved knowledge/information in a scientific and user friendly manner taking into account best practices by other organizations. 5. In close coordination with the AOA Programme Manager, Team Leader and Knowledge Products Specialist, ensured that website is constantly updated with the latest news about the AOA and its members, latest and most relevant study/research/articles about ombudsmanship, calendar of activities and similar important information that the members need to perform their functions more effectively.

6. Worked closely with the Team Leader in ensuring that the business model that he had recommended was taken into account, or incorporated, in the design of the website.

7. Ensured transfer of skills and knowledge on the development and maintenance of website to an AOA organic personnels to ensure sustainability.

8. Performed such other tasks, which the Team Leader, Programme Manager and ADB assigned, after due consultation with AOA. 9. Assisted the AOA and the Team Leader for the smooth functioning of the project and performed the tasks outlined under scope of work. 10. Ensured successful execution, implementation and outputs of assigned tasks/activities.

11. Successfully launched and presented the site in ADB headquarters. Internews Network

ICT Manager

2005 - 2008 (3 years)

• Complete responsibility of all ICT needs of the organization in all offices.

• Assistance in developing and implementing IT policy.

• Developing database of resource center and making it accessible through the website.

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• Maintaining organization LAN (both wired and wire-less) and Broadband wireless (high-speed) internet access.

• Coordinating on IT policy with organization's California based headquarter.

• IT equipment procurement. Office Automation.

• Capacity Building Trainings for employees.

• Liaise with vendors for ICT needs.

• Management of IT Inventory.

• Assistance in Internews-related website, maintenance, hosting, uploads. And

• To safeguard against misuse of office ICT equipment and facilities.

• Development of online radio /webinar portal.

• Development / implementation of online resource sharing CMS for staffers

• Miscellaneous IT Tasks.

• Network related issues, System related issues and their solutions.

• Ensure WAN connectivity through ISP’s.

• Administration of overall Network.

• Support to users Internews intranet based application

• Look after the Hardware, Software, Network troubleshooting and up gradations. Keeping IT environment up to date.

• Repair and maintenance of Laser printers, Dot matrix printer and DeskJet The Manager successfully served for ICT needs of all projects and offices of Internews Pakistan. And played a vital role in uplifting the works and functions of organization and making it an IT savvy organization. Euroconsult Pakistan

Coordinator ICT

2004 - 2005 (1 year)

Coordinating & Liaising different projects including PIFRA’s HRM Modernization,

FFC’s 2nd FPSP & ECPAK’s office automation,

Website development & Preparation of local ALOA.

Duties:

• IT resource planning & Management for projects and affiliated organizations.

• System Administration, Network administration.

• Build IT infrastructure of ECPAK office.

• Ensure smooth LAN and WAN administration while maintaining certain ECPAK office standards

• Evaluate IT equipment and plan for future hardware needs. Page 9 of 11

• UK based Online Server management.

• Design and recommend network extensions/up-gradation plans and other IT department relevant strategies.

• Recommend appropriate hardware and Softwares for purchase.

• Ensure safe and secure working of office networks and adopt necessary measure to keep the networks/workstations free from viruses.

• Ensure safe and secure backup and storage of organizational data.

• Provide training and support to staff members on the use of hardware/ Softwares.

• Ensure smooth working of organizational e-mail system Click Systems and Solutions

IT Manager

April 2000 - May 2003 (3 years 2 months)

Islamabad

IT Manager

Paranox Systems n Solutions is IT Services Provider (Software Development Medical transcription & Training Institute).

Duties:

• Installation and Configuration of Network and Systems.

• Systems and Network administration, User administration on Windows 2000 and Linux.

• Troubleshooting network problems such as repairing systems in case of crash.

• IT support to the Software Development department, Medical Transcription and Institute.

• Dynamic Content Management System, Development and maintenance

• Database programming, design, and implementation.

• IT infrastructure planning, designing and development.

• IT equipment recommendation/procurement. Developing specifications, overseeing the procurement of Servers, Laptop computers, Desktop Computers, Network Printers, UPS and Switches, coordinating with the vendor. Providing technical advisory services in the selections of Softwares and hardware equipment and supplies.

• Management of Linux (RHEL, Fedora & CentOS), Windows NT/2000/ XP network.

• RAID Implementation and HP, Compaq, Dell Servers Management.

• Maintenance of PCs and Servers, Troubleshooting and repairing in case of crash or application failure.

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• Management of all local area network related issues. Fixing problems arising in network.

• Management of Team tasks, tasks scheduling and organizing changes in scheduling.

• Preparation of team’s Weekly/Monthly task reports.

• Identifying, procedural and technical problems related to networks and System administration, analyzing it and proposing solution for it.

• Management of SAN/NAS storage devices.

Education

Institute of Engineering and Technology

Bachelor of Engineering (B.E.), Telecommunications Engineering · (2000 - 2004)

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