Marina Valkova

Country of Residence: UAE

City: Dubai

Citizenship: Republic of Belarus

Date of Birth: 07 March, 1992

Contacts: tel.: +971*********

Email: adhqoh@r.postjobfree.com

WORK EXPERIENCE

Burj Al Arab SPA & Fitness, - Dubai, UAE

Assistant SPA Manager - Operations

March, 2019- currently

SPA with 13 treatment rooms and the team of 35 people:

-Attending daily Excom meetings;

-Commission reports;

-Revising employees performance and nominate employee of the month/year;

-In charge of the Staff rosters;

-In charge of Departmental Trainers, guiding and assisting in team member development;

-In charge of guest feedback dealing with complaints, reporting issues and establish development/recovery plan;

-Nominated as SOP Champion for Reception Department, ensuring the files and SOP’s are up to date and accurate and in accordance with the requirements of the business.

-.Assisting Team leaders with orders in ADACO system;

- Supporting the team with running SPA Operation,

- Assisting SPA Management with Event organization

Sofitel the Palm, So SPA - Dubai, UAE

SPA Supervisor

August, 2018- February, 2019

Supervising SPA with 28 treatment rooms and the team of 23 people:

-Interpret and Present Financial reports on Revenue Meetings with the Executive Committee of hotel in absence of Spa Manager.

-Attending daily Excom meetings;

-Payroll;

-Revising employees performance and nominate employee of the month/year;

-Recruitment and Selection of new Spa Ambassadors as well as Personal Development plans with existing team members;

-In charge of guest feedback and dealing with complaints;

-Nominated as SOP (ISO) Champion for Department, ensuring the files and SOP’s are up to date and accurate and in accordance with the requirements of the business.

-Conducted various training for all spa ambassadors to improve customer service, communication and quality standards with guests and colleagues.

- Handling Tripadvisor So Spa Profile.

- Supporting the team with running SPA Operation;

The Westin, St Regis and W Hotels, Al Habtoor City - Dubai, UAE

Membership& Reception Coordinator in Heavenly SPA, Iridium SPA and Westin Workout

PRE-OPENING July, 2016- July, 2018

Pre-opening of SPA with 23 treatment rooms:

- SPA, Gym and Swimming-pools setting up;

- Prepared SOPs and manuals;

- Supervised and trained SPA/ Recreation Pre-opening Reception team of 6 people;

- Marketing research;

- Developed benefits, promotions and contracts for memberships in Recreation Club;

- Worked close with Finance department on setting up Spa/ Recreation Report procedures;

- Inventory;

Working Duties and achievements:

- Possessing good knowledge of SPA and Recreation Operations such as setting up goals, competitor`s analysis of local market;

- Established partnership with other Sport and Wellness providers for mutual profit;

- Assisting Complex SPA and Recreation Director with Administrative support and partnership contracts;

- Working close with Finance and Marketing departments;

- Coordinating Westin SPA Reception, Attendant and Westin Workout Fitness Teams;

- Handling complaints, and reporting monthly team performance, according to guest reviews;

- Coordinating group bookings and events in SPA and Recreation;

- Daily financial reports;

- Representing SPA and Westin Workout on Events;

- Memberships: selling, promotions launching, marketing plans to increase number of members, establishing partnership, maintaining friendly relationship with members based on trust.

- Payroll assistance in OASYS;

- Reception duties: answering calls, bookings and other requests;

- Assisting St. Regis SPA team when required

Renaissance Minsk Hotel by Marriott - Minsk, Belarus

SPA, Beauty Salon and Health Club Administrator

April, 2015 – May, 2016

- Assisted SPA Director with administrating work.

- Inventory.

- Reception duties: welcomed guests, consultations, and cashiering, daily financial reports.

- Marketing research, worked close to PR team.

- Responsible for new staff trainings.

- Membership sales.

- Interpretations for non-English speaking associates.

- From January 2016 combined work of administrating with English trainings for hotel`s staff.

Shenzhenair International Hotel - Shenzhen, China

Management Trainee

October, 2014 – January, 2015

- Worked with VIP guests;

- Upselling hotel`s facilities;

- Dealt with foreign customer complaints, made sure they were satisfied.

- Reported foreign guests’ reviews.

- Arranged birthday celebrations for guests and other events.

- Taught staff English.

- Had trainings in all departments at hotel, including assistance of GM

- SPA Guest Service Agent.

Super 8 Hotel – Niagara Falls, USA

Management Trainee

June, 2013 – September, 2013

- Reception duties: welcomed guests, answered incoming calls, emails, created guest-database which included address, contacts etc.;

- Checked daily record sheets, guest accounts, receipts and vouchers; Assisted with check in and check out.

EDUCATION AND TRAININGS

A. M. Shirokov`s Institute of Contemporary Knowledge - Minsk, Belarus

September, 2009 – June, 2014

Bachelor Degree in Cross-Cultural Communication (International Tourism)

Additional Qualification: Interpreter of English and German

PERSONAL SKILLS :

LANGUAGES

Mother tongue: Russian; Belarusian

Other Languages: English-Professional working proficiency;

German-Limited working proficiency;

ORGANISATIONAL / MANAGERIAL SKILLS

- Team-player and able to work independent. Get very easy with people and able to motivate them. Highly responsible and active person.

- Good organizational skills, able distribute duties fast.

COMPUTER SKILLS

Excellent command of office suite (presentations, spread sheet etc.), Internet, MS Office (Word, Excel etc), Outlook. Photo editing, PowerPoint, MICROS, OPERA, BOOK4TIME, OASYS, Edocs; MGS ; SPA BOOKER; FMC; E-buyer; Adaco, Gantner

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