Personal Summary -

A committed and hardworking individual who is looking forward to work on a suitable job role.

Career History

Company- Flintoclass

Role – Center Director

Duration: March 2020 – Till Date

Responsibilities in job role:

Deliver creative and interactive, fun -learning activities.

Teacher mentoring and development.

Curriculum planning and improvements.

Virtual classroom evaluation methods.

Technology Enhancements.

Student Discipline and Safety.

Academic Progress Tracking.

Company- Chevronne

Role – Tech Support Executive

Duration: November 2017- September 2018.

Responsibilities in job role

Service desk troubleshooting and resolution of common tickets.

Detailed ticket diagnostics and timely issue resolution according to the SLA adherence.

Trend Analysis of the tickets. RCA of the issues.

Updating the requirements logs and assigning to development teams

Data fixes and resolving issues related to incorrect/mismatch data.

Proactive monitoring of the servers and status health checks.

Daily and Weekly status reporting on the ticket statuses

Creation of scripts for backup, archiving and retrieval.

Creation and scheduling of the cronjobs for automated monitoring.

Documentation of the recurring issues in the known error problem database

Working with users and communicate them the status of the tickets.

Technologies used -

Tools & Framework

Convox call center management system, Asterisk, Shell scripting,

MS Excel, Ticketing module within convox tool,

Operating systems

Windows 7, Linux

Databases

MySQL

Company- Ajna Networks – India

Role - Web Content Developer

Duration: July 2016- October 2017.

Responsibilities in job role

Build, develop and administration of the website using open source software.

Creation of the articles and create the content repository for publishing the articles

Maintain the consistent look and feel of the web pages across the entire website

Backup the webpages and routine maintenance of the website

Creation and production of the media for uploading and publishing to the end users

Work with other developers in resolving integration issues across the website

Interact with the Development lead and provide regular status updates to the project sponsor

Communicate the various re-use ideas with other developers and to project sponsor

Regular team meetings with the content owners and the project sponsor

Technologies used -

Tools & Framework

Joomla, Joomla extensions, Joomla Plugins, wordpress

Operating systems

Windows XP. Windows 7

Databases

MySQL

Markup Languages

HTML

Organization – Phoebe, Ipswich - UK

Role – Web Developer (Volunteer)

Duration: March 2015 – March 2016

Responsibilities in job role

IT Administration of the Organization website.

Up to date of the events, programs and articles

Creation and maintenance of media for web page usage and repository.

Backup the webpages and routine maintenance of the website

Company - TRX Technologies Pvt. LTD – India

Role - NOC Support Engineer

Duration: April 2010- March 2011.

Worked as a Specialist Engineer in Network Operation Centre monitoring, Tier 1 troubleshooting and all related operation support systems in Telecom and IT Service management domain.

Responsibilities in job role

Providing first-level of support for Linux and Windows Servers.

Maintaining the servers without any downtime.

Maintaining and troubleshooting the TRX website servers including development and production.

Working for the GDS Clients (Apollo, Amadeus. Galileo, Sabre, Abacus) by monitoring the monitoring tools like Correx dashboard, Zenoss, Pronet.

Troubleshooting: Clearing the Errors (ET Error, Run.exe, Gateway errors, Deciphering PNR, looping PNR Errors etc by logging into the appropriate servers).

Escalate to the appropriate groups to resolve the issues and set the situation under control when the status of the servers (like Amex, Sabre, Expedia, Travel port etc) are in critical condition.

Test the servers by logging into VM Ware and check manually, using code and testing techniques if required.

Generating notifications for the zenoss and pronet alerts.

Troubleshooting BMC tickets and Coordination with team in TRX, Service Desk and system related problems.

Attend conference calls for: Escalations and update various reports.

Maintain a high level of Quality and Client Satisfaction while handling queries on chat and call.

Technologies Used -

Tools & Framework

PRONET, ZENOSS, ZABBIX, CORREX, DASHBOARD, BMC TICKING TOOL

Operating systems

Windows XP. Windows 7

Databases

SQL Server 2000/2005, Oracle

Markup Languages

HTML

Server

IIS

Academic Qualification

Shadan Institute of Management Studies for Girls, Affiliated by Osmania University 2018-2020

Master of Business Administration in Human Resources, India

Shadan College of Engineering and Technology, Affiliated by JNTU University 2004-2008

Bachelor of Engineering and Technology in Electronics and Communication, India

Percentage Scored - 62%

Sri Chaitanya Junior College, Intermediate (10+2), India 2002-2004

Percentage Scored - 73%

Board of Secondary Education (SSC), India 2001-2002

Percentage Scored -73%

References – Available on request.

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