Vice President of Operations

Thomas Ready

Stanton, CA

adhqe3@r.postjobfree.com • 310-***-**** • LinkedIn

QUALIFICATIONS SUMMARY

Innovative and highly experienced senior operations director committed to transforming sales operations, boosting operational efficiency, and achieving core performance objectives.

Operations Management: Supervise multiple channels of business operation and conduct evaluations of existing performance protocols. Monitor operational development activities and supervise process optimization.

Relationship Building: Strengthen relationships with senior leaders and key stakeholders to improve interdivisional collaboration and facilitate achievement of business targets. Deliver outstanding customer service and excel within environments that demand strong communication.

Loyalty and Engagement: Contribute to crafting consumer marketing strategies and serve as primary point of accountability for business engagement. Committed to driving brand loyalty and crafting strategic product sales roadmaps.

Project Execution: Proactively improve business development through strategic project executions intended to enhance team performance and facilitate strong contract negotiation. Direct projects throughout multiple industries and business divisions.

PROFESSIONAL EXPERIENCE

Service West, Los Angeles, California

Vice President of Operations (4/2018 – 11/19)

Directed all business operations for high-profile commercial furniture installation and interior construction contractor. Executed executive business assessments and managed day-to-day business operations. Served as leading member of senior leadership team and executive leadership team in order to improve policy creation and business expansion. Analyzed sales team performance and personally generated crucial project quotes. Evaluated project expenses and rolled out plans to eliminate costs. Ensured delivery of highest quality products while producing best possible customer service.

Selected Contributions:

Successfully achieved maximum levels of project performance and initiated new company division as Division 10 Subcontractor.

Achieved development of new division that booked $2.4M in sales within first 12 months.

Developed sales and client relation team while liaising with installation team of up to 100 union carpenters to drive business success.

Global Specialties Direct, Inc., Los Angeles, California

General Manager (8/2014 – 4/2018)

Headed business activities on behalf of the largest manufacturer of toilet partitions and commercial bath accessories. Supervised sales efforts exceeding $8M annually and monitored performance for highly effective staff of 15 professionals. Led warehouse staff of 20 team members and executed projects to maximize business growth.

Selected Contributions:

Effectively led complete business planning process and coordinated estimation projects.

Secured contracts and earned strong feedback for delivering highest levels of customer service.

Increased Southern California sales from $4M to $12M during tenure.

Social Vocational Services, Los Angeles, California

Vocational Placement Professional (6/2013 – 6/2014)

Committed to securing employment for clients and crafting presentation of supported employment placement concept specific to prospective employers. Negotiated crucial work contracts for up to 6 clients simultaneously and maintained wage documentation.

Selected Contributions:

Executed job analyses for each position and collaborated with senior directors to ensure quality control.

Achieved positive recognition for placing adult developmentally disabled professionals into secure jobs.

Custom Bilt Metals, Los Angeles, California

General Manager (12/2005 – 9/2011)

Supervised over 30 professionals responsible for improving efficiency throughout manufacturing operation that specializes in metal roofing. Evaluated inside and outside sales activities in addition to optimizing warehousing and production efforts.

Selected Contributions:

Delivered over $500K in monthly sales and engaged with advertising team to improve product recognition through trade shows, magazines, and training seminars.

Contributed to prominent committee that collaborated with California Energy Commission.

Boosted sales volume from $5M to over $9M during tenure.

AMERICAN SLATE COMPANY, Newport Beach, California

General Sales Manager (5/1998-12/2005)

In charge of operations for the Newport Beach office of the largest importer of natural slate in North America selling natural slate products for flooring, cladding, and roofing. In charge of outside sales for Orange, San Bernardino, Riverside, and San Diego Counties as well as managing the showroom. Meet with architects and roofing distributors to specify our products on their projects as well as dealing with the public. Introduced lightweight roofing program to grow the business into the remodeling market.

SONY PICTURES, Culver City, California

Scenic Carpenter (1/1996-5-1998)

Worked on numerous projects in the entertainment industry. Worked at the Culver Studio’s Scene Dock where I built, setup, and struck sets for Television, Feature, and Commercial projects. I was Head Carpenter on several MTV productions including the 1996 Rock n Jock Basketball Game and the 1996 Rock n Jock Softball Game.

TVR CONSTRUCTION, Torrance, California

Owner (1/1985- 1/1996)

CEO of Construction Company specializing in the building of custom homes as well as commercial and residential remodeling jobs ranging from $1000 - $300,000. Have worked with Lenders and Realtors re-furbishing foreclosed properties for increased sales value.

EDUCATIONAL BACKGROUND

Business Degree, El Camino College

California Department of Consumer Affairs General Contractors License

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