Sales/Customer Service

Serena D. Webb

adhqdq@r.postjobfree.com 248-***-**** Linkedin.com/in/serenawebb

Administrative Staff & Entry-Level Professional Candidate

Data Analyst: Employment and educational history including data entry, research, analysis, and inventory management experience

Computer Skills: Google Drive, Microsoft Word, Excel; database and project management software

Friendly and Approachable: Served in several customer service and sales roles; excellent verbal, written and presentation communication skills

Organized: Highly organized in both my personal and professional life

Education

BA Marketing, GPA 3.7; Michigan State University, 2018; Business Coursework: Finance, Financial & Managerial Accounting, Statistics, Macro & Micro Economics, Calculus, Business Law, International Marketing; Digital Marketing, Information Technology

Experience

Sales Consultant

United Road Services 11/19 – 04/20

Made outbound sales calls to used car dealerships

Provided quotes to potential customers

Mortgage Loan Originator

Quicken Loans 10/18 – 06/19

Originated mortgages

Provided excellent customer service

Clerical Assistant

MSU University Advancement 01/17 – 06/18

Researched biographical information on alumni and donors

Updated and ensured the accuracy of critical and highly confidential data

Digital Marketing Intern

USA Football 05/17 – 08/17

Created engaging content for various marketing assets

Learned how to utilize online project management tools

Designed an email template that led to a 3.2% increase in conversions

Sales and Marketing Intern

Michigan State University Athletic Department 08/16 – 04/17

Created brand awareness working with corporate sponsors

Successful interacted with thousands of people on football game days

Distributed marketing materials

Sponsorship Activation Member

Dietz Sports and Entertainment 11/15 – 2/17

Created brand awareness for Meijer at multiple sporting events

Interacted with thousands of people

Early Employment History

Seasonal Cashier, Sales and Marketing Intern, Café Team Member, Retail Sales Clerk, Cashier, Food Preparer

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