Developer Data

Oscar Herrera

843-***-**** ***********@*****.***

Global System Integrations (GSI) – 1/19 - 10/20 - Senior ITSM Systems Engineer

BMC ITSM Suite Development and support for McKesson Technologies

oLarge scale environment - 8 load balanced application servers in sever group with 4 MidTier servers

oMigration/Integration of 9.1.04 Remedy environment to Service Now (New York version). Test scrips created and integrations verified. Integration workflow in Remedy documented

oSupport existing Remedy workflow and trouble shoot issues. Train Admin in changes to system.

oModules Supported: ITSM 9 (Incident, Problem, Change, Asset, CMDB, SRM), Reconciliation, Foundation Data, MyIT, Smart Reporting, Server Group, Spoon Jobs, SQL Server

IT Prophets 3/06 – 1/19 - Senior Application Developer

BMC ITSM 7 Certified in ITSM Advanced Core Solutions, ITSM Advanced Incident and Problem Management, and ITSM Advanced Asset Management and Discovery.

Implementations of BMC ITSM Suite up to and including version 9.x

oAR System, Incident, Problem, Asset, Change, CMDB, SLM, Email Engine, EIE, AIE and Pentaho

Developed internal utilities for IT Prophets to facilitate People Data loads into ITSM 7.0 – 9.x

oFoundation data, People data import, Configuration data, Group Assignment data, Incident Import

Upgraded highly customized Remedy Help Desk application to more industry standard, out of the box ITSM.

Built various customer required applications in Remedy and/or SQL ( SQL Level archiving, Data warehouse applications, Reorganization of enterprise data at Company, Organization or Support group levels and etc)

Lead groups in requirements gathering where required

Horry Telephone Cooperative 8/01 – 3/06

Lead Remedy Developer – Establish a Remedy based solution for internal and external needs.

Applications utilized : Custom Internal Help Desk, Custom External Help Desk, Change, Asset, Approval Server, Discovery Services for SMS

oImplemented an internal and external Help Desk application tool integrated with 6 applications

oIntegration of inbound emails from Utility company into our remedy application

oLead focus groups for evolution of in house applications and their Remedy integration points

oNominated for Computer World’s Innovative Technology award

oRemedy versions 4.5 – 6.3 with approximately 400 users, Sybase 12.5/hpux 11

Lucent Technologies 9/96 – 8/01

Remedy Development team - Replace Informix based Help Desk to custom remedy based help desk

Applications Developed: Custom Help Desk, Change, Asset, Network topology

oImplemented a “Follow the Sun” 3 server environment (US, England, Hong Kong)

oTrained Lucent’s user base in the 3.2 version of remedy including Central and South America

oImplemented Global reports with considerations to business work hours on a sql platform

oPlatforms: Oracle 7.3. ARS 3.2 – 4.5 with 1200-1300 global users

Oracle DBA – Maintain Network based applications. Convert applications on Informix Databases and Access applications to Oracle Databases.

Conversion to oracle databases initiated to comply with a physical separation from AT&T

Network Support Teams – Support Lucent’s world wide network. Monitor circuits and insure network connectivity.

AT&T 5/87 – 9/96

Inventory Systems – Internal Controls, Research, Consolidations

Billing Systems – Internal Call Allocations, Internal billing reports, WAN/CWAN Billing Mgr

Unix Application Support team - Support Operator Service applications

Education

AS in Computer Sciences 1986 - Spartanburg Methodist College, Spartanburg, SC

BS in Business Administration (Specialty in Customer Service) 1998 – Nova Southeastern University

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