Sales Manager
Resume:
SarahKate Van Auker
East Lansing MI 48823
734-***-**** cell
adhq9a@r.postjobfree.com
Summary : Specializing in housing with an emphasis on Senior Housing, with experience ranging from luxury retirement living to low income properties. Possess knowledge and experience in both sales and operations that leads to a thorough understanding needs of a community and how to succeed in the market
Burcham Hills Retirement Community
StoneBriar Residency Counselor
● Provide creative direction in regards to the marketing and development of a new Independent Living Community on the grounds of Burcham Hills
● Educate staff and the public on Entrance Fee Senior Living Communities, of which StoneBriar will be the first in the region. Develop educational presentations and marketing materials for Burcham Hills Life Plan Community
● Participate in the aesthetic design of amenity spaces and community brand development
● Engage in presales program, selling/reserving over 75% of available apartments homes; a goal that was delivered ahead of schedule
● Continuously hit sales benchmarks and move the project forward for financing and construction
● Creation of a sales retention program to keep future residents engaged during the construction process
● Represent StoneBriar at public events, networking opportunities, and corporate functions
● Assist in the creation of ad campaigns as well as marketing budget development
● Walk through contract and disclosures with prospective residents, and engage in one on one meetings and presentations with leads, actively utilizing effective sales techniques as developed by Life Care Services
● Train staff members in new contracts and SalesFirst culture
● Assist in the hiring and professional development of new team members
● Develop unique and creative customer and client experiences as well as personalized follow up for each prospective resident, providing personal service and a strong relationship with each individual resident
● Design and branding of both sales and lifestyle events Tomie Raines, Inc.
Licensed Realtor
● Guide home buyers through the home purchase experience
● Procure buyers for listed homes and facilitate interactions with lenders, contractors and inspectors
● Conduct thorough market analysis of residential homes
● List, advertise and sell residential properties on MLS and online forums
● Maintain & foster client relations
● Create marketing materials for my services as a Realtor
● Keep detailed records and files for client transactions and comply with state and broker regulations
● Keep abreast of changes and updates in laws and standards in the practice of real estate in the State of Michigan
● Member of Greater Lansing Association of Realtors Cedar Place Senior Citizens Apartments
Property Manager
● Leasing, marketing, sales and maintaining waitlist
● Adhere to HUD, Section 8, local & federal housing requirements
● Hire, negotiate with, and direct contractors for building upkeep
● Established and run neighborhood watch & create building security protocol in changing neighborhood environment
● Host and create community events for residents & foster sense of community
● Maintain records, collect rent, oversee accounts and minimize delinquencies
● Participate in annual budget with responsibility for staying within margins and meeting corporate goals
● Hire personnel, motivate, and build team
● Schedule and manage staff in a fast paced environment
● See to the unique and varied needs of my residents including public assistance, crisis management, mental health assistance and occasional end of life transitions
● Networking and relationship building for marketing and community partnership
● Prepare property reports and prepare Cedar Place for ownership buyout and management company shift. Navigate transition of building during buyout. Parkland Ventures/ Countryside Village
Sales Office Manager
● Leasing and sales of mobile homes
● Maintain rental records for individual lots in mobile home community
● Oversee assignment and delegation of renovation and maintenance activities with both contractors and internal team
● Scheduling of appointments and contractors for the property manager
● Collections and payment plan arrangements
● Organize resident events
● Execute paperwork for the assumption of owned units McKinley / Okemos Station & Meridian Meadows
Customer Support Manager & Senior Sales Associate
● Oversee and perform duties in part as community bookkeeper (accounts receivable, accounts payable, and collections) by utilizing the software MRI
● Monitor and coordinate community staff involvement in promotional campaigns
● Routinely inspect community buildings, grounds and vacated apartments to determine repairs or maintenance required to maintain high quality appearance
● Receives, records, maintains and handles resident complaints and requests.
● Composes and manages administrative correspondence.
● Assists with implementation, enforcement and monitoring of company policies regarding safety rules and procedures
● Receives and records monthly rent payments from residents. Receives and records security deposits and first month rent.
● Promotes positive working relationships with and between company employee
● Assists incoming residents with navigating lease, application, and moving into new home
● Maintain community appearance and reputation. Mediate customer complaints and resident disputes.
● Interact with community and marketing contacts to build relationships and execute marketing strategies.
Hartman and Tyner / Pheasant Run Apartments
Leasing Consultant
● Guide prospective residents through the leasing process
● Perform tours and presentations while maintaining 100% occupancy
● Conduct leasing sales turning prospects into residents
● Write official management communication to residents
● Provide ongoing customer service and maintain positive long term relationships with residents
● Retain current residents through the lease renewal process
● Conduct market surveys and competitor research and secret shops
● Know and abide by both corporate policy and fair housing statutes Beal Properties
Property Manager
● Manage and maintain 85 residential units and 42 commercial units on a 24 hour on call basis.
● Take potential tenants through the leasing process from initial contact to negotiation of lease terms.
● Manage and schedule maintenance staff for all properties.
● Advertise properties online and in print.
● Order and maintain maintenance inventory.
● Market and advertise management services.
● Negotiate property management contracts.
● Mediate and resolve disputes between tenants.
● Meet with inspectors and housing officials in regards to housing regulations . Beal Properties / Beal Inc .
Assistant to the President/ Office Manager
● Assist Mr. Beal in his duties as President of both Beal Inc. and Beal Properties.
● Coordinate a balanced schedule for the smooth governing of two companies simultaneously
● Handle the procurement of supplies and equipment on strict deadlines, including the commission of specially made items.
● Maintain inventory of both office and warehouse industrial supplies.
● Act as liaison between clients, tenants, vendors, and the President.
● Complete detailed official legal forms and qualification papers for permits, licenses, and subcontracting work.
● Handle and maintain security of confidential information of employees, company officers, tenants, and clients.
● Personally assume responsibility for and act as courier of important documents.
● Compose correspondence with government entities on behalf of Beal Inc.
● Supervise maintenance staff, laborers, and transportation workers.
● Sustain multiple organizational and filing systems.
● Execute preliminary technology troubleshooting.
● Create marketing materials and post advertisements for services and available properties.
Education:
Michigan State University, 2005 Department of Arts and Letters
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