DORALEE GRAINGER
STRATHMORE, AB T1P 1P2
***********@*****.***
SKILLS
Accounting:
Experience in accounting and all government submissions for GST, corporate tax, source deductions. Balancing of claims and payments issued, Recoveries applied to accounts. Account payable and receivables and administration duties
Communication:
I have the professional ability to deal with difficult clients and diffuse potential problem situations, interaction with customers in person and over the phone
EDUCATION:
Office Skills Certificate – Bow Valley College
Business Careers Course – CDI College
Oil and Gas – CDI College
Computer
Reynolds & Reynolds ADP/CDK Casper
Outlook MS Office Works
Word Excel Repair Centre
Simply Accounting Claims Desk MDA Receptionist Work Shop
Photo Link Shop Link Arms
Mitchell Audatex Shopman
Xanalyst WHMIS CPIC Searches
Dashboard Selling and Customer Relations Workshop
EClaims. QuickBooks
Claims Pro
Guidwire
Ultramate and Mitchell connect
Progi
Tam
EMPLOYMENT:
March 2019 – March 2020. Carstar
Office Admin/CSR
Opening and closing of work orders, supplements, ordering and
Returning of parts, uploading pictures to Audatex and Mitchell
Connect, uploading estimates and pictures to insurance
Companies, daily use of repair centre with updates and final
Invoicing, bank deposits, and follow up on receivables
January 2015 –Nov 2018 Federated Insurance
Multi Lines Telephone Adjuster/Administrative Assistant/CSR
Settling multiple claims from property, commercial, auto, theft claims, fire, determining liability, police reports, salvage, towing, opening and Closing of claims, recoveries, issuing settlement cheques
Dec 2013 – Dec 2014 Intact Insurance
(CONTRACT WORK MATERNITY LEAVE)
Total Loss Adjuster
Settling claims, obtaining proper Actual Cash Value for vehicles,
Arranging for towing to Impact Auto Auction for salvage sale,
Opening and closing of claims, sending proper documents to Alberta Transportation (VIR), obtaining signed Proof of Loss
Oct 2012 – Oct 2013 TD Insurance
( CONTRACT WORK ONE YEAR)
Auto Claims Adjuster
Settling claims, obtaining proper Actual Cash Value for vehicles
If vehicle was a total loss, arranging for towing to Impact Auto Auction for salvage sale, Opening and closing of claims, sending proper documents to Alberta Transportation (VIR), obtaining signed Proof of Loss
July 2005 – Oct 2012. KPK Enterprise
Office Manager
Balancing of books, submitting all gst and source deductions, corporate tax, payroll, overseeing duties were being met by employees, hr duties