Tracy L. Gentile

*** * ******* ****

Round Lake, IL 60073

adhq4m@r.postjobfree.com Phone 224-***-****

Professional Profile

An experienced professional within a Global Sales organization, including a high level of knowledge and experience in sales excellence support and process improvements. Holds the ability to conceptualize and drive the steps that must be taken to form a profitable and organization. Highly motivated and determined to make an impact to the bottom line by setting aggressive goals, taking decisive action and solving issues directly. Displays a positive, poised image and can readily motivate others with infectious enthusiasm. I am looking for a more demanding position where I can use my acquired knowledge to further advance my career.

Professional Accomplishments

Global Commercial Excellence Sales Enablement Specialist / Sales Analyst

Partners with Global Leadership to develop reporting in support of business objectives, goals, and initiatives.

Partners with Global Honeywell Commercial Excellence leaders and regional sales teams to standardize and consolidate reporting

Project lead transitioning distributors to new third-party point of sale data vendor

Global lead responsible for onboarding of new distributors to our third-party point of sale data vendor

Maintains accuracy of report submission and accuracy

Primary point of contact for global distributor contacts to resolve issues regarding data submissions

Data analysis, improvements and corrections per submission to ensure a less than 2% variance is product SKU mapping

Support sales team in the full cycle sales commission process.

Support multiple Lines of Business to enable sales leaders and sales teams to effectively conduct opportunity pipeline review.

Processes ad-hoc sales report requests.

Provides front line support and guidance to managers in the area of sales trends and analysis. Including development of reporting used throughout multiple sales teams.

Maintains sales territory alignments within ERP system.

Assists in AOP sales target weighting.

Adoption of new tools used throughout the organization (Sales Force, Tableau, Altyrex, Business Objects / Data Warehouse and Zyme)

Assists in development of Sales Force and Tableau dashboards.

Onboard and train new sales team members on multiple reporting tools and dashboards

Human Resources Administration / Payroll

Partners with the HR Site Leader and HOS Site leader to drive HOS initiatives including membership for various HOS teams to ensure completion of HR related action items in support of business objectives, goals, and initiatives.

Partners with global HIS HR leadership team supporting project requests and standard processes.

Develops and improves site Policies and Procedures.

Full cycle recruitment, compensation planning, and attrition planning.

Processes employee I9 verifications, corrections, resolve issues as needed. Includes updates and assistance in the completion of non-US Citizen work authorization and required documents (i.e., Public Access Files, etc.)

Escalate policies / procedures as needed if found we are not compliant with Federal or State regulations / laws.

Provides front line support and guidance to managers in the area of employee relations, including formal disciplinary action ensuring decisions are made with consideration to fairness and precedent.

Provide advice and counsel to managers in the proper handling of employee complaints.

Keeps and maintains all employee information as confidential.

Conducts exit interviews for employees leaving the organization. Analyzes information received from interviews to identify trends within the organization / departments. Follows up with managers and provide counsel on identified areas of improvement.

Collect and analyze data, including the preparation of reports and presentations for HR Management.

Partners with required resources to complete recruitment and termination of employees within company standards / metrics.

Assisted in the complex assignments including divestures and acquisition projects.

Leads the HPD Elbow project which identifies employees who are not performing at an acceptable level (elbow of the 9 block HPD rating) and consulting with managers to create an Action Plan for Improvement. This project is analyzed and updated throughout the year with the purpose of providing additional training, coaching, etc. to bring the employee to or above performing at Honeywell Standards.

Conducts meetings with associates and Managers to continually look for ways to improve work environment and increase associate engagement, with an emphasis on retaining talent and lowering attrition.

Positive Employee Relations: Manages site annual Positive Employee Relations (PER) survey. Upon survey completion generated and analyzed survey data to create PowerPoint Presentations to be utilized during manager and employee focus groups. Led completion of site employee and manager focus groups. Upon completion of the focus groups, analyzed feedback to develop action items with the goal to continually increase PER scores. The developed action items added to OD Baseline Rail, focus group feedback, and presentations created were presented to the HOS Steering Team. Tracked the completion of the OD Baseline Rail action items and worked with managers to ensure completion for continuous improvement.

Safety committee / team member. Works directly with manager of Health & Safety to ensure safety alignment with policies and procedures.

Site Payroll lead including time clock employee maintenance, reports (OSHA hours, ad-hoc, etc.), bi-weekly payroll processing, off cycle payments, analysis, and corrections.

Benefit Analyst – Defined Benefits

Pension Payroll – Responsible for the monthly processing of Pension Payroll. This included processing multiple jobs and reports, reconciliation, adjustments, corrections, maintaining documentation, and forwarding documentation to the client within specific deadlines. Also, processing the jobs to send payment instructions to the Trust to ensure pension payments will be processed.

Resolve client escalations.

Testing Mainframe systems (User Acceptance and Production) to ensure technology updates to our systems were correct. Including, but not limited to, processing manual calculations and comparing results to Calc Engine. Researching requirements by specific plan to ensure Calc Engine is following specifications to the plan properly and escalating to managers / legal when issues arise.

Processing monthly reconciliations for Purchased Annuities. Processing jobs to identify participants who were affected by these accounts and maintaining the data / eligibility as needed. Submitting documentation to Third Party Vendors and Client within monthly deadlines to ensure reimbursement would be processed.

Worked directly with client contacts, Customer Service Representatives / CS Management, Implementation Delivery Group, Management, India, and third-party vendors.

Created Standard Operating Procedures / Guides for outsourced work to India.

Created manual calculation spreadsheet templates for plans that did not have automated calculations within our Calc Engine environment.

Created training materials (Word packets / PowerPoint presentations) for Benefit Analyst and Customer Service training.

Facilitated training for Customer Service Representatives, on shore Benefits Analysts, and off shore Benefits Analysts.

Participated in developing new procedures regarding payments and working with our client’s trust.

Manual Calculations - Responsible for manually calculating retirements and/or estimates for participants Pension benefits in accordance with plan requirements.

Responsible for handling all off cycle payments including updating participant accounts, trust accounts, and appropriate resources to ensure a participant’s payment is sent when requested.

Identifying issues and working with appropriate resources to find a resolution.

Resolves complex issues through research with trusts, databases, 3rd party contacts, client contacts, and all applicable resources.

Ability to handle Manager / Escalation issues and decision making to rectify participant’s issues.

Multiple data clean up projects completed within the appropriate deadlines.

Participated in testing for Government Regulated 409A changes to Retirement Plans.

Sr. Customer Service Representative / Lead Retirement Specialist / On Floor Supervisor

Developed Action Plans for New Hire Training and facilitated training.

Subject matter expert for both Defined Benefits and Defined Contribution Plans with multiple clients. Including Union and Non-Union plans, merged plans, frozen plans, etc. (example of plan types: 401K, SERP, ESOP, Cash Balance, Final Average Pay)

Identifying issues within the Total Benefit Administration systems that were not within the plan rules and escalating when necessary.

On Floor Supervisor – Responsible for escalated supervisor calls for customer satisfaction.

Trained team members during merger between two client teams.

Worked daily as a mentor for all current and new associates. Assisted in off shoring roles / processes to our India office.

Participated in client team transferring to a new trust.

Assisted in development of multiple process changes.

Retirement Specialist / Lead - Responsible for working with participants and processing their retirements to ensure the participants meet all legal / plan deadlines to complete their request.

Proactively makes suggestions to changes that can be made within our procedures that are process and cost effective.

Participated in numerous smaller projects assigned to me from our Ongoing Delivery Group. Some of these projects include Early Loan Pay off’s, age 65 force out tracking for Defined Contribution, etc.

Repeat Caller Action Team – This involved taking on assigned known issues within our processes and researching for resolutions and process improvements. Resolutions were submitted to Project Lead and some implemented within the team through Ongoing Delivery Group, Implementation Delivery Group, and the call center associates.

Professional Experience

Member Loyalty Group Administrative Manager 10/2020 to Present

Honeywell Global Commercial Excellence Sales Analyst 10/2015 to 10/2019

Honeywell Administrative Assistant/Human Resources 07/10 to 10/2015

Hewitt Associates Benefits Analyst 10/2003 to 9/2008

Education

Diploma Grayslake Community High School Grayslake, Illinois

Business Management (some course work) College of Lake County Grayslake, Illinois

Tools

Microsoft (Word, Excel, Power Point), Business Objects, Sales Force, Tableau, Alteryx, Outlook, Lync/Skype

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