BASSEM BARGHOUT

Bassem Osman Barghout

WORK EXPERIENCE

** *** **** -

** *** ****

Business Class Flight Attendant

ETIHAD AIRWAYS

• Attending Flight services for all sections providing excellent customer services and handling complaints.

• welcoming Guests on-board and Guiding them to their seats.

• Informing Passengers of the Aircraft Safety Procedures and insuring that all hand luggage are stowed away and cabin is secure.

• Carrying out pref Flight Duties,Including Checking of safety Equipment and security Checks,insuring Aircraft clean and tidy. 17 oct 2014 -

13Dec 2015

Business And First Class lounge supervisor

QATAR AIRWAYS

Maintains and enhances customer services by organising and evaluating service and delivery systems and procedures As : Provide to the passengers an exceptional level of customer service at all times

Influenced business- and first-class clients to make educated beverage- pairing decisions based on taste and meal menus.

Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

provide an experience that goes beyond the meal. It’s about how they feel when they're your guest - from the time they walk into the lounge, to the time they leave.

motivate, coach, mentor and develop front line (hourly) staff. Mar 2010 -

Jun 2014

Customer Success Manager

Elmasria Auto Alexandria

Supervise day-to-day operations in the customer service department. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Mar 2008 -

MAR 2010

Front office assistant Manger

Transit Hotel Alexandria

Knowledge of foods, spirits, restaurants

Work fast and efficient with my fellow team members to assure each event goes smoothly

Work front of the Hotel: greet guest, appetisers/ cocktails, food stations, serve weddings etc.

Responsible for all activities, events, and general supervision of the building.

Provided greater flexibility for the staff and increased customer service Developed key messaging, branding and positioning ideas in regards to operations and top management.

As Office Assistant, made several changes to operations and helped improve scheduling, meetings, and day-to-day responsibilities while managing paperwork and controlling back-office accounts. EDUCATION AND CERTIFICATIONS

Jan 2017 - Master in Customer Experience Management

Abu Dhabi, Al-Reem Island

+971*********

adhq3p@r.postjobfree.com

PERSONAL INFO

· Date of Birth : 12-02-1991

· Gender : Male

· Marital Status : Single.

· Nationality : Egypt

· Height : 182 CM

. UNITED STATES VISA

PROFILE

I am a friendly,energetic and happy

person that loves life and

travelling.Children are one of my

passions as for travel and just living life

one day at a time,enjoying each

moment life gives me.I love being

outdoors and have a passion for

people and for life in general.

It is in my nature to be always smiling.

Passionate about the aviation

industry and business management.

My dream was obtaining a position in

aviation as a cabin crew, especially

with one of the biggest growing

aviation companies in the world.

In order to explore the world with

it's ultra modern a wide body fleet

Sep 2017 ESIC Business & Marketing School

Sep 2008 -

Jul 2012

B.SC of Tourism and hotels Studies

Alexandria University

JAN 2016 -

MAR 2016

AB-INITIAL Cabin Crew Training

ETIHAD AIRWAYS Academy

Feb 2020 -

Apr 2020

Leadership & Management Diploma Program

IATA Harvard manage-mentor

Airline customer service for leadership

Jan 2013 -

APR 2013

Digital marketing and business solutions

Arab Academy for science,Technology & Maritime Transport Apr 2013 -

MAY 2013

Customer service and Experience course

Arab Academy for science,Technology & Maritime Transport 1 March 2015

-

27 AUG 2015

Leader Ship Skills Management

ETIHAD AIRWAYS Academy

may 2017 -

Sep 2017

Personal Trainer Certification and Bodybuilding specialist International Sports Sciences Association

12 jan 2016 -

23 FEB 2016

GCAA Flying aand Medical License Fire Fighting And First Aid ETIHAD AIRWAYS Academy

B777,B787&AIRBUS 340,330,320,380

SKILLS

PERSONAL QUALITIES

A responsible attitude

Ability to make decisions

under pressure

Calm and patient. (Patient in

stressful situations)

Ability to lead and motivate

others Teamwork and sharing

Time management (if you

can’t be on time, why would

the staff?)

Accuracy at record keeping

IT skills

Ability to prioritise your own

work and other people’s

courteous well-groomed

and well-dressed

Teamwork environment and

work as on spirit.

Languages

· Arabic (Mother Tongue)

· English (Fluent)

· Italian (intermediate)

Computer Knowledge

· Microsoft Office

· Microsoft Windows

· Amadeus System and Altea

booking system

Hobbies and interests

Gym-Fitness, personal coaching

trainer Adventuring, Photography,

Outdoor Activities, Kick

BoxingSocialMedia,

Swimming, Reading

And Traveling

10 10

10 10

and also a career progression

for my personal growth and success.

I am enthusiastic an a dedicated

professional with an extensive client

management experience. I have a

friendly approach and great ability

to communicate effectively. I would

best describe myself as positive

focused individual with strong work

ethics always willing to go that extra

mile.I believe i have the drive and

experience of a champion and aviation

co-operate values with regards to

service

excellence, safety, customers and

innovation, a well presented articulate

and confident individual

with a proven ability to provide

exceptional customer service and

ensure that passengers leave with a

lasting positive impression of their

flight. Having an outgoing personality,

good interpersonal skills and the

ability to work in a multi-national

team environment with confidence

and minimal supervision.

Comfortable working in a fast-paced

environment and able to build and

maintains good relationships with

work colleagues and passengers

through a genuine desire to

understand their needs and support

them. Currently looking for a suitable

position with a strong company that

offers variety and the opportunity to

develop both personally and

professionally.

Contact this candidate