Front Office Desk
Resume:
CLARISSE
DONASCO
FRONT DESK OFFICER
*****************@*****.***
Tayud Lilo-an Cebu, Cebu, 9002
S K I L L S
Cash Transac ons
Effec ve Planning
Hospitality Services
Time Management Skills
Customer Service
Mul -Task Management
P E R SONAL DETAILS
Date of birth
June 09, 1999
Na onality
Filipino
Marital status
Single
A BOUT ME
Skilled Front Desk Professional with excep onal knowledge of check-in and check-out procedures. Dedicated to serving guests' needs. Ability to coordinate service between team members. Excellent communica on skills with ability to mul task and priori ze tasks.
WORK E X P E R I ENCE
GUEST SERVICE REPRESENTATIVE- FRONT OFFICE
HOTEL SPECIALIST INC./ RADISSON BLU CEBU CEBU
APR 2019 - PRESENT
Responded to telephone inquiries and transferred calls to correct staff members authorized to solve their issues.
Responded to guest requests for special accommoda ons and made restaurant and tour reserva ons for them.
Welcomed guests personally every day to promote friendliness and improve customer sa sfac on.
Using a posi ve a tude at all mes and responding quickly, resolved customer complaints, concerns and other issues to their sa sfac on.
Performed customer payment du es including providing receipts and change.
Provided visi ng tourists and patrons with informa on about entertainment and spor ng events being held in the area and made reserva ons for them if required.
EDUCATION
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT-
GENERAL
UNIVERSITY OF SAN JOSE - RECOLETOS CEBU
2019
Student Organiza on or Club Name Member ( HMS Organiza on 4th year representa ve)
HIGH SCHOOL DIPLOMA
ARCELO NATIONAL HIGH SCHOOL CEBU
2015
TAYUD ELEMENTARY SCHOOL
2011
I NTERNSHIP
FINANCE INTERN
RADISSON BLU CEBU CEBU CITY
DEC 2018 - MAR 2019
Ensured execu ve repor ng complied with rules and regula ons.
Followed regulatory and company's procedures while conduc ng security checks and audits.
HOUSEKEEPING INTERN
RADISSON BLU CEBU CEBU CITY
FEB 2019 - MAR 2019
To maintain cleanliness in bathrooms, cleaned, sani zed and restocked supplies every end of the month.
Provided assistance to guests and resolved complaints.
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