Service Manager

Julianna E. Gregg

859-***-****

EMAIL: *******@***.***

https://www.linkedin.com/in/julianna-gregg/

Efficient and hardworking graduate with a B.S in Business Information Systems - Fall 2020. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Passionate about public service and community involvement within Kappa Delta Eta Eta.

EDUCATION

NORTHERN KENTUCKY UNIVERSITY Bachelors in Business Information Systems November 2020 Relevant Coursework:

• Computer Literacy- Utilize computers and technology efficiently; computer principles, Microsoft Word, Excel and Access, computer programming, and advanced problem solving

• Business Analytics- examine real world application of statistical, information systems, and decision science methodologies for descriptive, prescriptive and predictive analysis in business planning and decision making.

• Strategic Information Systems Management- managerial techniques for setting the direction for organizational IT resource planning and the development of IT policies and strategies for complex business environments. PROFESSIONAL EXPERIENCE

INBOUND TRANSPORTATION SPECIALIST – INTERN 06/02/19-11/16/19 Gap Inc. Erlanger, KY

• Analyze and validate invoicing data to ensure assessorial payments can be put into complete status

• Complete various projects utilizing Excel, PowerBI, and InforNexus (TMS)

• Publish inbound volume forecasts to all internal and external stakeholders

• Engage in weekly calls with distribution center operations to relay new volume forecast data

• Conduct provider outreach to expand the Gap Inc. linehaul network

• Monitored domestic outbound transportation moving from transload facilities to distribution centers

• Collaborate with cross-functional business partners to establish better communication flow and improve performance SERVICE ADMINISTRATOR 01/2018 – 08/2018

Jeff Wyler Honda Florence, KY

• Receive all Honda customers to provide an inviting customer experience

• Accurately record customer’s vehicle information including mileage and VIN number

• Clearly communicate customer’s vehicle concerns to the Service Team

• Provides superior, friendly, efficient service during all aspects of the customer experience SERVING ATTENDANT 1/2019 – Current

Mesa Loca Cincinnati, OH

• Utilize effective communication skills to clearly inform customers of available food and beverage pairing options and available food substitutions.

• Actively listen to customers to foster a positive experience

• Collaborate with leading manager to offer unsatisfied customers with discounts on return visits

• Work with resilience to maintain quality service when serving a high volume of customers while juggling difficult situations

• Operate POS terminals efficiently to input customer orders

• Rapidly adapt to constant process changes related to daily workflow SALES/CUSTOMER SERVICE 08/2018 – 12/2018

Evereve Crestview Hills, KY

• Utilize problem solving and conflict resolution skills while assisting unsatisfied customers

• Work with a sense of urgency to ensure all day-to-day duties were completed on-time SKILLSET

• Strong collaborative skills

• Databases

• PowerBI

• Decision making

• Task prioritization Research and analysis

• Microsoft, Visio, SQL, Excel proficiency

• Team development

• Attentive to detail

• Oral and written communication

Contact this candidate