STEPHANIE BASAN

Blk *** Lot *A Adarna St. Makati 1208 Contact No. +63-921*******

Email: adhpv3@r.postjobfree.com

SKILL HIGHLIGHTS

•Excellent Communication (English & Mandarin) • Strategic Sales & Marketing

•Outstanding Attention to Detail •Teamwork & Collaboration (with cross

•Competitive & Optimistic functional teams)

•Knowledgeable in Microsoft Office •Proactive & Multitasker

•Social Media Enthusiast •Well Exposed to Diverse Clients WORK EXPERIENCE

Movley, LLC

Chicago, Illinois

Project Manager / Operations Supervisor

A startup product inspections company based in Chicago, IL working remotely as an Operations Specialist. Manages the day to day operations in China & US. I was the Project Manager for PPE incharge of sourcing, negotiation with suppliers and quality inspection. My role includes but not limited to research, drafting policies, procedures & manual, providing assistance to the CEO, interviewing applicants, and training, handling contractors, contract negotiations, account management, client management, invoicing, and other administrative tasks. Supervises 3-5 people in the team.

Fetcher

New York, New York

AI Recruitment Specialist

A startup recruitment company based in New York, USA with offshore offices in Caracas, Venezuela and Makati, Philippines. The main responsibility is to find quality candidates for both startups and Fortune 500 companies around the globe to help ease their recruitment process. I thoroughly review job positions and carefully go through candidate’s profile. Regularly, I communicate with research and QA team to produce quality leads. We help companies digitalize the recruitment through the power of Artificial Intelligence handling Healthcare, IT and Non-IT from rank to executive positions. I also teach and mentor newly hires on job scope, processes and help co-members in finishing their daily tasks. Interim for QA/Team Lead role.

EVE MNL

Pasay City, Philippines

HR Generalist

An event management company based in Pasay. I worked as an HR Generalist handling recruitment, payroll and contracts. I am also the Head for Corporate Sales so I train and mentor several people. I do quotations, client presentations, in-charge for budgeting and serves as coordinator during events. It’s a small company where I wear several hats including from providing assistance to the CEO for her personal and business activities to managing social media campaigns through Facebook/Instagram and other marketing activities. EXL Service Philippines

6th Floor One E-Com Center

Harbor Dr., Mall of Asia Complex, Pasay City 1308

Account Development Manager (Tier II Sales)

The account handled is an international B2B account and one of the largest company for shipping and logistics in the U.S. I prospect new clients through cold calling as well as handle existing and dormant accounts. Directly communicate with clients - Business Owners, President, VP and Shipping Managers. I create quotations for LTL & Truckload shipments, follow-up and track shipments around the assigned territory and coordinate to distribution centers for special handling requests. Main role is to increase territory growth on the specific state assigned.

Contributions:

Exceed monthly territory growth target of atleast 10% Hits monthly baseline for booked shipments

Exceeds per bill quota for about 27%

Top 1-3 performer of the team

Exceeds monthly target revenue of about $30,000 USD Receives commendation directly from business owners thru phone and email Promoted from Tier I to Tier II Sales

Convergys Philippines Services Corporation

Convergys 1 Bldg. 6796 Ayala Ave.

Cor. Salcedo Village, Makati City 1220

Sales Associate II

Provide a 3-month trial subscription for new vehicle owners specifically for General Motor vehicles

Educate customers on the safety and emergency features of the in-vehicle product Activate safety and emergency features in the vehicle Set-up accounts, gather and update account information Upsell minutes for the telephone system in the vehicle (Hands-Free Calling System) Sell variety of subscriptions for the vehicle

Set up accounts for auto-renewal after the trial period Contributions:

Exceeded monthly sales conversion goal to 10-15%

Customer satisfaction survey between 8-10 over 10

Received commendation from customers and managers

Top monthly performer

Sitel Philippines

15th Flr. Cybergate 1

Robinsons Pioneer, Mandaluyong 1552

Fraud Account Specialist I & II

Worked for an international account in one of the largest banks in the U.S. Acts as the first line of defense in the Fraud Department.

Contributions:

Promoted to Tier II line of defense; Receives commendation and spiffs SPi Global Ortigas

PLDT Garnet Bldg.

F.Ortigas Jr. Ave. Ortigas Center

Pasig City Philippines

Sales and Customer Service Agent

The account offered is a seasonal international account for the largest flower shop company in the U.S. The role is mainly order-taking and upselling add-ons. During my time here, I have been selected as one of the SME’s. I have mentored agents, monitored calls and do QA audits on agents’ calls.

Contributions:

Consistently receives customer satisfaction survey of 10/10 Hits metrics and monthly scorecard of 5.0/5.0

EDUCATIONAL BACKGROUND

Tertiary: Ateneo de Davao University

Bachelor of Science in Business Management

Rizal Technological University

Bachelor of Science in Business Administration

Major in Marketing Management

Secondary: Fort Bonifacio High School

J.P. Rizal Ext’n Makati City

Xavier High School

(formerly Assumption Montessori School)

Cagayan de Oro City, Misamis Oriental

TRAININGS/CERTIFICATES

Certificate of Completion for Chinese for Beginners authorized by Peking University given on October 28, 2020.

Certificate of Completion for Basic Chinese taken at Confucius Institute at the Ateneo de Manila University Professional Schools, Salcedo Campus from January to March 2019. Certificate of Completion for taking the Basic Mandarin 1 Language Course at Academia Language & Review Center (a subsidiary of Fountain International School) located in Greenhills, San Juan. Given on the 17th of March 2018. Certificate of Participation given on the 19th day of September in deep appreciation for the exemplary participation and inspiring dedication in the organization’s flagship event of the year entitled: “HASHTAG: Creativity of Young Marketers Building Impact for the Future” held in Tanghalang Pasigueńo under the activity of Junior Marketing Association. Certificate of Recognition given on the 11th of May 2014 for the exemplary and meritorious achievement during the first semester of the Academic Year 2013-1014 awarded by Bigay Pagmamahal Foundation, Inc. –Bigay Pagmamahal Scholar’s Organization held in the Old Session Hall of the Makati City Hall.

Certificate of Recognition given on the 4th day of April 2014 at the Plenary Hall for an outstanding academic performance with an average of 1.39 to be qualified in the College of Business and Entrepreneurial Technology DEAN’s LIST for first semester. Certificate of Participation given on the 7th day of March 2014 at the Mandaluyong Gymnasium for the exemplary participation and inspiring dedication in the General Assembly entitled: “THROWBACK: Bringing Back the Conventional Marketing and Commence the Groundbreaking Trends Today” under the activity of Junior Marketing Association. Certificate of Participation given on the 2nd day of February 2014 at the SMX Convention Center for actively participating at the annual Mad World entitled: “SELFIE: How to Create Meaningful Personal Brands” with the general partnership of Philippine Junior Marketing Association and HAVAS Media Ortega.

Certificate of Appreciation given on the 11th day of October 2013 for being the representative of the College of Business and Entrepreneurial Technology Department in the Extemporaneous Speaking Contest in the celebration for the 44th Founding Anniversary of Rizal Technological University.

Certificate of Participation given on the 16th day of September 2013 at the Tanghalang Pasigueňo for actively participating in the general orientation and seminar entitled;

“MARKETING: Your Way to Boundless Opportunities” under the Junior Marketing Association.

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